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Reviews of Best Western Plus Gare Saint Jean

4 out of 5
Best Western Plus Gare Saint Jean
15 Rue Charles Domercq, 15, Bordeaux, Nouvelle-Aquitaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 721 reviews" "
Rating 8 - Good. 305 out of 721 reviews" "
Rating 6 - Okay. 74 out of 721 reviews" "
Rating 4 - Poor. 17 out of 721 reviews" "
Rating 2 - Terrible. 8 out of 721 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Perrine - Assistante de Direction on Mar 13, 2023
Monsieur,Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Nous sommes ravis de lire cette belle notation. Comme vous le savez les commentaires en ligne sont importants; si vous aviez un moment à nous consacrer pour nous laisser votre avis via Google, nous vous en serions très reconnaissants. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque. Cordialement, Marjorie Delamare - Directrice

10/10 Excellent

Miqesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and such a comfortable stay. Walkable to the train station and the tram stop.
Stayed 3 nights in Jan 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a lovely Boutique feel to it & was very close to the train station. The TV turned on randomly 3x while trying to sleep & the mini bar fridge was noisey.
Stayed 1 night in Jan 2023
Response from Marjorie Delamare - Hotel Manager on Jan 16, 2023
Dear Sir,Thank you for coming to Bordeaux and staying with us.I am happy that you appreciated the proximity of the train station, it is a real asset for our hotel. I am sorry that you had problems with the television and the noise of the minibar during your stay. We will immediately check these facilities and take the necessary steps to improve these points.We look forward to welcoming you back to our hotel,Marjorie Delamare, Hotel ManagerBest Western Plus Gare Saint Jean ****

10/10 Excellent

Francois

Stayed 1 night in Dec 2022
Response from Marjorie Delamare on Dec 9, 2022
Bonjour Monsieur Cassin,Je suis ravie de lire cette belle notation.J'espère vous accueillir de nouveau à l'hôtel prochainement, n'hésitez pas à nous contacter directement.Bien cordialement,Marjorie Delamare - Directrice

10/10 Excellent

Margaret

Stayed 1 night in Nov 2022

2/10 Terrible

Albert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Perrine - Assistante de Direction on Nov 2, 2022
Bonjour Monsieur, Pouvez-vous nous donner plus d'explications à votre note ?Rien n'est spécifié, nous ne comprenons pas ce qui a pu se passer lors de votre séjour dans notre établissement, Dans l'attente de vous lire,Bien cordialementPerrine - Assistante de Direction

10/10 Excellent

Jodie, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Evelyn

Stayed 1 night in Oct 2022
Response from Marjorie - Directrice on Oct 10, 2022
Dear Misses Callahan,Thank you for your notation regarding your recent stay with us.It is very important for us to satisfy our guest.We hope to welcome you again very soon.Regards,

10/10 Excellent

Timothy

Stayed 1 night in Sep 2022
Response from Marjorie - Directrice on Oct 10, 2022
Dear Mister Patterson,Thank you for you notation regarding your recent stay with us.It is very important to us to satisfy our guest.We hope to welcome you again very soon.Regards,

10/10 Excellent

Martyn

Stayed 2 nights in Sep 2022
Response from Marjorie - Directrice on Oct 10, 2022
Dear Misses Thomas,Thank you for you notation regarding your recent stay with us.It is very important to us to satisfy our guest.We hope to welcome you again very soon.Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Lovely little hotel good public transport links into the main hub😊
Stayed 3 nights in Sep 2022
Response from Marjorie - Directrice on Oct 10, 2022
Dear Misses Webb,Thank you for you notation regarding your recent stay with us.It is very important to us to satisfy our guest.We hope to welcome you again very soon.Regards,

10/10 Excellent

Natibacc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make la difference!
Wonderful staff make couldn't do enough. No view, but excellent location, accessable to trains, trams. And buses. Air conditioned rooms and comfortable Queen sized bed.
Stayed 12 nights in Jul 2022
Response from Estelle on Aug 3, 2022
Hello, Thank you for taking the time to give us a rating and comment after your stay in Bordeaux. We wish you a pleasant summer. Best regards, Estelle, Reception

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from eg on Aug 3, 2022
Bonjour, Merci d'avoir pris le temps de nous attribuer une note et commentaire après votre séjour à Bordeaux. Nous vous souhaitons un agréable été. Bien cordialement, Estelle, La réception

10/10 Excellent

Ameet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
next to train station but a bit of a walk from the touristy part of town. Staff was amazing! I wish they stopped me from eating their unlimited supply of Canelé at reception :)
Stayed 2 nights in Jul 2022
Response from Perrine - reception on Jul 20, 2022
Dear Ameet, Thank you for your stay, I hope to see you again, and there will be Canelés for you again Kind regards Perrine - reception

10/10 Excellent

Jacques

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful Staff especially Estelle was very helpful trying locate my lost luggage
Stayed 2 nights in Jun 2022
Response from eg on Jul 14, 2022
Hello Mr Jacques Thank you for your message I was happy to help you Thank you so much for your smile and your good mood I hopê that your stay in France was greatfull Kind regards, Estelle, reception

10/10 Excellent

Mary Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable short term option right at the train station
Stayed 2 nights in May 2022
Response from Estelle on May 15, 2022
Dear Mrs Mary, Thank you for your comment. We are really pleased that you had a good stay in our hotel. We hope to see you again in Best Western. Kind regards, L'équipe Best Western

10/10 Excellent

terry

Stayed 1 night in May 2022
Response from eg on May 10, 2022
Bonjour, Un grand merci pour votre commentaire et note Nous sommes ravis que vous ayez passé un excellent séjour chez nous Bien cordialement, La Réception

10/10 Excellent

Robert M

Stayed 2 nights in Apr 2022
Response from eg on May 10, 2022
Bonjour, Un grand merci pour votre commentaire et note Nous sommes ravis que vous ayez passé un excellent séjour chez nous Bien cordialement, La Réception

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location
Nice hotel in very convenient location. Staff was great as well
Stayed 1 night in Mar 2022
Response from Estelle on Apr 28, 2022
Cher Client, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt. Si, à l'avenir, je peux vous aider de quelque manière que ce soit, n'hésitez pas à me contacter au 0556917216. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque. Cordialement, Marjorie Delamare Directrice Best Western Plus Gare Saint Jean

8/10 Good

Thomas

Stayed 1 night in Feb 2022
Response from Estelle on Apr 28, 2022
Cher Thomas, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt. Si, à l'avenir, je peux vous aider de quelque manière que ce soit, n'hésitez pas à me contacter au 0556917216. Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Nous sommes sensibles à votre fidélité pour notre marque. Cordialement, Marjorie Delamare Directrice Best Western Plus Gare Saint Jean

8/10 Good

natalia, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thé hôtel is right across the street from the train station, it’s convenient ! Everything was ok except AC didn’t work properly in the room, I had to ask help two times
Stayed 1 night in Jan 2022
Response from eg on Feb 15, 2022
Hello, Thank you for taking the time to give us a rating and review. We take your message into account. We are sorry that the heating system did not suit you, we are at your disposal for any help because it is our job. Hoping to see you again in our Best Western hotels The reception

10/10 Excellent

Yasumi

Stayed 1 night in Oct 2021

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night
Confortable and clean, easy access. Parking os problematic
Stayed 1 night in Sep 2021
Response from Best Western on Oct 9, 2021
Dear Carlos, Thank you for your comment, I hope to see yopu again in order to do better and exceed your expectations

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Station. Good noise insulation.
Stayed 2 nights in Sep 2021
Response from Best Western on Oct 9, 2021
Dear Andrew, Thank you for your comment, We hope to see you again,

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top. The room is very comfortable, except for the open shower. No privacy. We had to park a few blocks away.
Stayed 1 night in Sep 2021
Response from Natalia on Sep 15, 2021
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Pedro P

Stayed 1 night in Aug 2021
Response from Natalia . Réception on Sep 19, 2021
Cher Monsieur, Nous vous remercions d'avoir séjourné chez nous et de nous avoir donné la meilleure note! Votre satisfaction est la récompense de notre travail. Nous serons ravis de vous recevoir pour un futur séjour. Belle journée et à bientôt !

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Natalia on Aug 31, 2021
Bonsoir Madame, Nous vous remercions d'avoir séjourné parmi nous et également de votre note. En vous souhaitant une excellente soirée, Bien cordialement, Natalia. Réception

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Perrine on Jun 8, 2021
Bonjour, Nous vous remercions d'avoir séjourné parmi nous et également de votre commentaire, Cordialement, Perrine Réception

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Perrine on May 25, 2021
Bonjour, Nous vous remercions d'avoir séjourné parmi nous et également de votre commentaire, Cordialement, Perrine Réception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
Convenient hotel for station. Modern clean room with comfortable bed. No door between shower room and bedroom but toilet separate. Staff very pleasant and helpful.
Stayed 1 night in Feb 2020

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location for us, as we had to get to the train station. Also had a great recommendation from the staff for a restaurant. Wish we could have stayed another day.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance of the train station and tram stops.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location very close to main station for Bordeax
Stayed 1 night in Nov 2019

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Charles

Stayed 1 night in Sep 2019

8/10 Good

MichelleJoyce, Anaheim, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. The room was clean and comfortable.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot near the railway station. Super easy walk or train ride into the centre of things. Small but comfy rooms, weren’t noisy at all. Friendly and helpful staff. We were there two nights but paid for breakfast one morning, was quite pricey and not sure it was worth it (€16). There is a Carrefour supermarket about a five minute walk away that we got some supplies from the second morning. Would highly recommend this place and would stay there again :)
Stayed 2 nights in Sep 2019
Response from Management Team on Oct 7, 2019
Good afternoon, Thank you for this nice comment full of compliments and for this recommendation. We are delighted to read that you are already thinking about renewing the experience! Our location is actually very convenient, close to the train station and all amenities. The price of our breakfast is justified by the quality and the variety of the products proposed, at will: home-made cakes, thematic products according to the seasons, cannelés Bordeaux, Viennese pastries, assortment of meats and cheeses ... And the list is not exhaustive :) Another more economical option is also possible: the express breakfast at € 7.00 (1 hot drink of your choice, a fruit juice and 3 pastries). See you soon for a future stay in Bordeaux! Management Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to train station
Very comfortable. Short walk to train to catch the train and bus to Saint Emilion UNESCO village. Breakfast at 6 AM is a help to start the day and have time to relax. Thank you!
Stayed 2 nights in Sep 2019
Response from The Management on Oct 1, 2019
Dear Nancy, It is a pleasure to read your enthusiastic feedback, we thank you for it. A warm welcome and a comfortable stay, including a gourmet breakfast and at will from 6am (weekdays), this is what characterizes us. We are delighted that the location of our hotel, a stone's throw from Gare Saint Jean, has made it easy for you to get around and, above all, to discover the riches of the Bordeaux vineyards with a visit to Saint Emilion. It will be with great pleasure that we will welcome you again at your next stop. The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, organized, friendly , professional
Stayed 2 nights in Sep 2019

10/10 Excellent

Gary, Erie, Pa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the room was clean and comfortable and the breakfast was splendid, what makes this hotel really stand out is the staff. They consistently went above and beyond in being helped and friendly.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
The room was very small for that kind of money I have had much much more room. The staff were very welcoming
Stayed 2 nights in Sep 2019
Response from Sophie Moricet Billard, General Manager on Sep 27, 2019
Dear Sir or Madam, My entire team thanks you for your compliment. Our rooms have a standard size that respects the standards of our category but they also adapt to our building, a former 18th century private mansion. The hotel has different types of rooms. During your next stay, we will be happy to advise you according to your expectations. Sophie Moricet Billard General Manager of the hotel Best Western Plus Gare Saint Jean

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem near the train station
Great location, newly renovated, staff could not have been more helpful, good value for money.
Stayed 1 night in Sep 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bordeaux city break
A short citybreak to Bordeaux, great place to visit. The hotel is adjacent to the rail station and lovely and cozy. The hotel is highly recommended, you can buy a day ticket for public transport, five euros to gere t around for the day! If coming from Bordeaux airport, take the coach to St Jean rail station rather than the bus, as the latter can get snared in traffic. If you are seeking a day at the beach, take the train to Arcachon.
Stayed 2 nights in Aug 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ively Best Western Hotel
Love this hotel. It’s friendly, clean, comfortable and ticks all the boxes of a small urban hotel. Opposite St.Jean Bordeaux station it’s great for onward travel. This is our place to stay when visiting Bordeaux and we hope to be back soon.
Stayed 1 night in Sep 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to main train station, lovely small hotel, staff very helpful, rooms compact but well furnished and clean. All seems very new. Didn’t have breakfast as plenty of places near station. Would definitely book again if coming to Bordeaux.
Stayed 1 night in Aug 2019
Response from S. Moricet Billard General Manager on Sep 10, 2019
Dear Bernadette, It is a pleasure to read that you enjoyed our establishment. A warm welcome, a cozy bed, the comfort of making a coffee in your room... nothing like it to recharge your batteries. The location of our hotel, close to the railway station and the historic centre of Bordeaux, is ideal for a stopover or a discovery stay. I am delighted to read that we will have the joy of seeing you again if you come back to the region. On this occasion, I invite you to taste our breakfast, you will not be disappointed, it is a real break of greed! Sophie Moricet Billard General Manager of the hotel Best Western Plus Gare Saint Jean

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and although room was not big it had everything needed for our stay. 👍
Stayed 1 night in Aug 2019
Response from Sophie Moricet Billard, General Manager on Sep 4, 2019
Dear Traveller, It is a pleasure to discover your beautiful testimony about our establishment. I am delighted that you have found in our rooms a real cocoon of comfort. We have designed them to be as pleasant and comfortable as possible. Our other services are offered in the same spirit. Whether it is at breakfast, at the reception or at our wine bar, all our teams are working hard to achieve this common objective: to see you leave with a smile on your face. If you have the opportunity to come back to Bordeaux, we would be more than happy to repeat this successful experience with you, see you soon! Sophie Moricet Billard General Manager of the hotel Best Western Plus Gare Saint Jean