Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
4.7 Room cleanliness
4.0 Service & staff
5.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Canada

Recommend for one-day experience

Posted Apr 25, 2015
Pros: facility
Cons: service: the staff was not very approachable.
Location: nothing except wine visit
First of all, it was awesome, but is not worth the money. The Château is awesome, including the facility, cleanness, and its history. The staff were good but still can be better. I needed to go for information again and again, such as dinner time, dinner room, breakfast time. I hope they were just too busy. Also, the way to Château was macadam, where we cannot drag luggage and have to lift them through the whole way. It took at least 10 min to walk from the entrance to the Château -- you can imagine how it felt to lift such heavy luggage cases for 10 min walking. They didn't really help us until I suggested it. I appreciate that they give us four bottles of water and one bottle of wine for free, although I didn't try the wine, lol. The only point that I feel sorry was the breakfast. The quality just doesn't fit this price at all. Compared with the dinner I booked, the breakfast was AWFUL. Fruit was not fresh enough, coffee tasted like water, bread was like supermarket bread. It feels like that they don't care about customers any more after the night ends. That breakfast in fact makes me feel very angry.
5 out of 5
for Families
by Martin from Horley

This is an absolute must for a visit to Bordeaux!

Posted Apr 14, 2015 on Hotels
This is one of the most beautiful places I have stayed in. The service was outstanding, the grounds and rooms stunning and the quality of food brilliant. Although our weekend away wasn't cheap I truly believe that it offered value for modern. If you want modern and boring then this isn't the place for you. The place had character with the most amazing paintings and antiques to look at. It was clean and very well kept.
4 out of 5
by Michael Hatch from California

A truly unique and enjoyable experience

Posted Mar 24, 2014 on Hotels
We loved our hotel and room, and its location. Was a little quiet this time of year, but the staff at the hotel and at all the folks we dealt with at Bernard Magrez Luxury Wine Tours were truly outstanding.