Ratings based on 92 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
Recommendedby Ken S. from Philadelphia
Good location, sub par service for a 5 star hotelPosted Dec 5, 2013 on Hotels.com
The Hotel was well situated right in the center of the city and was surrounded by shops and restaurants, if only the service was better it would have been perfect. The staff at the concierge desk were hit and miss, one gentleman was freindly and tried to be helpful but a woman working there had a bad attitude and made us unwelcome and bothersome. Even though this is supposed to be the best hotel in town they had no pull with the local restaurants to get us last minute reservations and were not knowledgable about tours or sightseeing trips. Our room was decent but not five star by american standards, it was equivalent to a holiday inn express with some marble counters in the bathroom and nicer wall paper. If you book a room and want a view be sure to ask for a room that does not face into the courtyard. Access to the hotel by car is complex and not obvious, be sure to call ahead for instructions or you will find yourself getting quite aggravated. The staff at the in house brasserie was friendly and the food was of good quality but the management was unpleasant and asked us at least three times during our meal for our room number and last name, this was also common at the concierge desk and I found it very irritating. I will not be staying at this otl again.
Recommendedby Elisa from San Diego Ca. USA
Amazing StayPosted Nov 11, 2013 on Hotels.com
Loved everything about this hotel
for Couplesby A verified traveler
Great location great staffPosted Oct 6, 2013 on Hotels.com
This was a crowning property of a 10-day trip around the south of France. The staff, especially the concierge, we're very helpful. Very nice property that we would stay at again without hesitation.
by jojo from australia
BordeauxPosted Oct 4, 2013
Pros: old charm
Cons: breakfast offering very poor range, suspicious reception personel
Location: good location with plenty to do and see all around
Good hotel, very expensive breakfast for what is offered. Credit card was compromised after handing it to a staff member for copying, this despite the fact that the hotel had been prepaid in full. None of the other 18 hotels asked for a credit card copy during our tour, which were all prepaid as well.
for Familiesby Azydene from Lincoln
Great locationPosted Aug 24, 2013 on Hotels.com
The Grand Hotel is a spectacular looking hotel in an equally spectacular position. Considering its position, it is very well priced. Quite dark inside though and in some areas of the hotel it seemed a little sad and tired, in need of an uplift. The corridors outside the rooms are quite shabby in places. I felt it needed some money to be spent on it. Our room was very good though and very comfortable. The prices in the mini bar were ridiculously expensive. We didn’t use the spa as we were there to see the city, but we did have a tour around it and to be honest, although it seemed a lot of money initially, I wish we had used this facility as it would have been an excellent way to relax after a day exploring the city. The food in the restaurant was fabulous. We did eat outside, in front of the hotel and initially we were given a position furthest from the hotel and it did feel as though we were on show to passers by. When we asked to be sat further inside the restaurant, the Maitre d’ was quite obviously “put out”, which I though was unprofessional, especially as we were eating very early when the restaurant had very few diners. Overall though we really enjoyed our stay and we will go back.
by Iv. from Copenhagen
OverpricedPosted Jul 30, 2013
Location is great, hotel is good, but overrated and overpriced. Standard rooms are small and heavily furnished so one has an impression that the room is even smaller than it actually is. Parking and Spa (swimming pool) are not included in the price, what is, in my opinion beyond comprehension. Staff is polite.
by A verified traveler
Room was dark and uncomfortably situated.Posted Jul 28, 2013
Pros: The two positives about the hotel were the location and the upper deck.
Cons: The service! The rooms and the hallways.
Location: Good location with lots to do.
The hotel was highly recommended and we were very disappointed. The hallways from the elevator to the room are in desperate need of new carpet (very smelly) and the room was very dark. The staff was very average with their service. The concierge promised things that he did not follow through with. Our shower head was broken and the coffee maker shot water all over the room when we tried to use it. They eventually fixed them but it was a very disappointing start to our stay. For the cost of the room, it was not worth it.
for Familiesby John from Austin
Excellent service in BordeauxPosted Jul 25, 2013 on Hotels.com
Excellent in everyway, staff fluent in English and always helpful
for Everyoneby A verified traveler
Amazing staff, location but not all amenities inclPosted Jul 22, 2013
Staff was extremely friendly and welcoming. Their suggestions for restaurants were all excellent and would go out of their way to make sure not only were you happy but one even went as far as half walking us to a suggested restaurant. Only negative was that access to the pool and breakfast was an extra cost. Given the cost of the hotel I would have imagined this to be included.
for Couplesby Lynn from CT
Awesome stay-just get clear directions if drivingPosted Jul 16, 2013 on Hotels.com
This is a first class hotel all the way. The staff couldn't be more helpful and the facilities are beautiful. As is typical in Europe, the hallways aren't air conditioned so that can get a bit stuffy but the one in the room worked perfectly. The bed was super comfortable and the bathroom was huge by French standards. The staff helped us with dinner reservations, tours, anything we needed. The only rub is that the hotel is in a square that is just for pedestrians. It looks like you can't drive on it but there is a way to drive to the hotel. Just make sure they explain that to you if you are driving. Otherwise I can't say enough good things about this place. A must if you are in the area.