Ratings based on 40 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
Unfriendly staffPosted Jul 26, 2014
Although they plenary of notices in English, however, when I asked for a menu in English there was not one, or staff assisting to translate. No evening meal for me...
for Overnight Stay Before Destinationby A verified traveler
Posted May 13, 2014 on Hotels.com
It provided a quiet overnight stay. The drawback was no electrical outlet near bed for CPAP machine.
for Business Travelersby Scottt from SFO
Pre ship HotelPosted Apr 23, 2014 on Hotels.com
OK for shot stay, though no wine around :-)
for Overnight Stay Before Destinationby A verified traveler from France
Hotel amenitiesPosted Jan 1, 2014 on Hotels.com
The amenities of the room state there are tea and coffee making facilities on arrival there were none, not even a kettle in the kitchenette. I asked at reception and they said it was not included in our room. I showed them the literature and they sent up a kettle, two tea bags and two little milk, no coffee, so only able to have one cup of tea during our stay.
by steve from Ottawa, Canada
Horrible services for an Airport "business" hotel!Posted Nov 4, 2013
Pros: Cheap rate, compared to others in the area.
Cons: ALL SERVICES!!! Hire more staff so the restaurants and bar can open more than a few hours a day. Hotel was packed, and everyone was going out to eat
1. Hotel has 2 restaurants, plus the breakfast room. Restaurants are only open a few hours a day, and the breakfast buffet was EMPTY when we arrived at 8am. We arrived at 2pm, and had to wait until 7:30pm to be able to get anything to eat. Even room service doesn't open the early evening! 2. Gave us the wrong room at first (paid for Queen suite, got 2 singles), but corrected it after. 3. Internet access is very spotty. They had to give us 3 different access codes to use, which would only occasionally work. 4. Television system wasn't working in our room. Supposed to be a MOVIES option, which wouldn't come up on our TV, and the front desk staff gave up and said "there's nothing we can do about it today". And this was a Monday. Definitely SKIP this hotel and stay at the Mercure instead. This hotel is no where NEAR a 4-star. 3-star at best.
Recommendedby Diane from Seattle WA
near airportPosted Oct 25, 2013 on Hotels.com
What a mixed experience! Couldn't turn on the AC,found out they had switched to heat only a day before we got there. Had the window open as long as we could. Couldn't connect to wifi with the code they gave me, the reception got an IT specialist to talk to me and he fixed it for me. Tried to order from Room Service menu but the menu had completely changed and had to go down to the restaurant to order, food arrived freezing cold and wasn't very good. Was quite expensive for what we got. Had a very nice massage from the spa. Desk staff was friendly and helpful. For us the most important feature was location near airport.
Recommendedby A verified traveler
Convenient to the airport.Posted Oct 16, 2013 on Hotels.com
Our room was fine. there was a problem in the restaurant and our selection was limited.
Posted Sep 10, 2013 on Hotels.com
for Business Travelersby A verified traveler
Posted Jun 10, 2013 on Hotels.com
Excellent quality hotel with equally excellent restaurant.
for Overnight Stay Before Destinationby linda from Norfolk
great locationPosted Jun 7, 2013 on Hotels.com
Staff on reception very friendly. Love the kitchenette. Gives you the chance to relax and have a drink after driving from Salamanca. Our third time stay here. Will be back again