Business center
Check availability

Reviews of Village Hotel London Watford

4 out of 5
Village Hotel London Watford
Centennial Avenue, Centennial Park, Elstree, Borehamwood, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 456 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to get into London in the tube
Stayed 3 nights in Mar 2024

10/10 Excellent

Akeem

Liked: Property conditions & facilities
It was friendly staff and people nice food and everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Mrs Tina, Dereham,Norfolk

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
From walking through front door Dan was welcoming,helpful.brilliant staff member.As we were late with 5mins till food stopped he told us order first and come bc .so helpful.food was excellent and great service by wsvelspg05.morning staff didn’t get her name but very helpful and sorted out so we could you pool. Everything was very
Stayed 1 night in Mar 2024

10/10 Excellent

Norman Hernan Lopez

Liked: Staff & service, property conditions & facilities
I'm been on another Village location. This one is better.
Stayed 7 nights in Mar 2024
Response from Maria on Mar 19, 2024
Dear Norman, Thank you for taking out time and sharing your valuable feedback with us. We hope to welcome you back again in the near future. Regards, Maria Village Watford

8/10 Good

Balbir

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ok.too many kids hanging around kicking a football in the carpsrk.hitting cars staff nowhere to be seen .breakfast was a joke room was ok but have too many people that are just walking in to.use the gym they hog the seating and parking so.wasnt really impressed
Stayed 1 night in Feb 2024
Response from Village Team on Mar 2, 2024
Dear Balbir,Please accept my sincere apologies for the inconvenience you experienced.We hope to welcome you back again and allow us to give you better experience.Warm regards, Village Team

6/10 Okay

Cary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
fewer amenities as with other hotels
Stayed 4 nights in Feb 2024
Response from Village Team on Feb 20, 2024
Dear Cary,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very comfy bed & pillows, had an issue with our room initially but we were soon moved to another room. Unfortunately on our second night we had very noisy neighbours so didn’t get a great nights sleep, could do with more sound proofing!
Stayed 2 nights in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage. In regards to the noise, please accept our sincere apologies for the inconvenience caused. Warm regards,Village Watford

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from Gourav on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Regards,Village Watford

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Warm regards,

8/10 Good

Jonathan

Liked: Amenities
Always have a good stay.
Stayed 6 nights in Jan 2024
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

10/10 Excellent

Eduard

Stayed 1 night in Jan 2024
Response from Gourav Kundu on Jan 31, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.Warm regards,Village Watford

4/10 Poor

Richard

Traveled with family
Liked: Staff & service, amenities
Arrived on Xmas eve and the hotel was over-run by dozens of some not so savory clientele. I understand that the hotel has no right to discriminate over who it allows to stay there, but there were zero measures in place to ensure there was order, i.e. some security personnel. We came back to the hotel on Xmas day evening and there was trash all over the lobby area floor and many many young children running around unsupervised and messing with the elevators so nobody else could use them. On Boxing Day evening and early hours of the 27th, we were kept awake beyond 1.00am by the sounds of both children and adults outside of the building. Awoken in the early hours of the morning by drunk unruly adults. Again, where was the security? Condition of the rooms has really deteriorated with mold and rusty shower door/other fixtures. Pubic hair found on bathroom floor from previous guests. I’ve been staying at this hotel at least once/year since it first opened and I’m unlikely to stay there again.
Stayed 6 nights in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Please accept my sincere apologies for the inconvenience you experienced. I have personally taken up with the team and assure you a better experience next time you happen to visit our hotel.We hope to welcome you back again and allow us to give you better experience.Warm regards,

2/10 Terrible

paul

Stayed 3 nights in Dec 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

6/10 Okay

Reena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff are friendly and as helpful as they can be considering the hotels limitations. Take drinks and snacks for the room because once things are closed, evwn water is not accessible. Rooms are dusty and hygiene is pretty bad in the rooms. Didn't have time to use the facilities other than their starbucks which was as you'd expect.
Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for highlighting a very crucial observation. Rest assured necessary action has been taken to address the gaps you highlighted to us and avoid any similar recurrence.We do look forward to the opportunity of welcoming you back and having another chance to win your faith and trust in us.Warm regards,

8/10 Good

Greetah

Stayed 1 night in Dec 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service, amenities
Stayed 6 nights in Nov 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

6/10 Okay

Philip

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Gourav on Jan 31, 2024
Dear Guest,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us.Warm regards,Village Watford

8/10 Good

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely convenient and family oriented with good food.
Stayed 1 night in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

8/10 Good

Weiping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and customer service, perfect for family. Will come back again definitely.
Stayed 1 night in Nov 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward to your continued patronage.

10/10 Excellent

eilidh

Stayed 3 nights in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

8/10 Good

mercy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Gourav on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear stay, and geeat breakfast
Stayed 1 night in Nov 2023
Response from Gourav Kundu on Jan 10, 2024
Dear Guest,Thank you for taking out time to review us. We value our association with you and look forward toyour continued patronage.Warm regards,

4/10 Poor

Howard

Stayed 1 night in Nov 2023
Response from Village Hotel on Feb 7, 2024
Dear Howard,Please accept my sincere apologies for the inconvenience you experienced. I have personally taken up with the team and assure you a better experience next time you happen to visit our hotel.We hope to welcome you back again and allow us to give you better experience.Warm regards, Maria

8/10 Good

Garth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little surprised
Short notice stay, but fantastic amenities and conditions...
Stayed 2 nights in Nov 2023

10/10 Excellent

Riccardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and healthy
The whole environment on Village hotels make you feel welcome and the gim/pool facilities makes your work trips an occasions to stay fit after hours of driving.
Stayed 1 night in Oct 2023

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very small rooms, uncomfortable bed, and no amenities at all in room other than wi-fi and big screen tv.
Stayed 5 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Lovely breakfast, quiet room even though it was next to the lift This is our go-to hotel when we come to London and it didn’t disappoint
Stayed 2 nights in Oct 2023

10/10 Excellent

Mavado

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
Good location but sheets were dirty which should have been seen when making the bed. Also for a double room we had to ask for a 2nd towel
Stayed 1 night in Oct 2023
Response from Village Team on Oct 21, 2023
Dear Mark,Thank you for your feedback following your recent stay with us, we appreciate all feedback, both positive and negative, as it is only through your open and honest comments that we can continue to improve the service and standards on which we pride ourselves and on which our reputation rests. I was sorry to hear of the issues you experienced during your stay and will follow these up with my team to ensure we get back to our best as soon as possible.I do hope you’ll give us another try and hope to welcome you back to Village Watford in the near future.Best wishes,Village Team

10/10 Excellent

Sherry

Stayed 2 nights in Oct 2023
Response from Village team on Oct 21, 2023
Dear Sherry,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Village Team on Oct 21, 2023
Dear ToriMany thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,village team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good but wrong room given
Decent hotel, good breakfast, but I booked a twin room (and specified x2 beds in the booking notes which were then on my booking confirmation) and there were no twin rooms available we we got there. We ended up in a double.
Stayed 1 night in Oct 2023
Response from Village Team on Oct 16, 2023
Dear guest,We appreciate your feedback, our team tries their best to allocate the rooms by the possibilities, hopefully we will se you soon.Best regards,Village Team

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times over the last 20 years. It is convenient for London although you need to get a 5 minute taxi ride to the underground. It has a gym, a pool, a Starbucks and plenty of parking. Not too expensive
Stayed 7 nights in Sep 2023
Response from Village Team on Oct 16, 2023
Dear Jonathan,We appreciate your feedback and we can say that is always a pleasure to see you!Best wishes,Village Team

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Village Team on Oct 16, 2023
Dear Geanni,Many thanks for your feedback, we appreciate it and hopefully we will see you again!Best wishes,Village Team

6/10 Okay

Dean

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the first floor Next to all the air con units very noisy the bed was very hard i had food in the restaurant downstairs it was very dry but the staff were great It was an average experience
Stayed 1 night in Oct 2023
Response from Village Team on Oct 21, 2023
Dear Dean,Thank you for your feedback following your recent stay with us, we appreciate all feedback, both positive and negative, as it is only through your open and honest comments that we can continue to improve the service and standards on which we pride ourselves and on which our reputation rests. I was sorry to hear of the issues you experienced during your stay and will follow these up with my team to ensure we get back to our best as soon as possible.I do hope you’ll give us another try and hope to welcome you back to Village Watford in the near future.Best wishes,Maria

10/10 Excellent

Duncan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Village Team on Oct 16, 2023
Dear Duncan,Many thanks for your feedback, we appreciate it and hopefully we will see you again!Best wishes,Village Team

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short getaway
We went on a short family stay with young adults. Facilities were very good. It seems to be a sporting hub. My folks enjoyed the fitness centre and pool/ spa pool/ sauna. Will definitely stay again.
Stayed 1 night in Sep 2023
Response from Village Team on Oct 16, 2023
Dean Anna,Many thanks for your feedback, we are happy when our customers are happy. Hopefully we will see you soon!Best wishes,Village Team

8/10 Good

Lady Mylene

Stayed 2 nights in Sep 2023
Response from Village Team on Oct 16, 2023
Dear Lady Mylene,Thank you for the feedback, we appreciate it and hopefully we will see you again!Best regards,Village Team

10/10 Excellent

Mauro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Village Team on Sep 27, 2023
Dear Mauro we are really greatful for your feedback and we hope to see you again soon.Best regards The Village Team

8/10 Good

Madeeha

Stayed 2 nights in Sep 2023
Response from Village Team on Oct 16, 2023
Dean Madeeha,We really appreciate your feedback and hope to see you soon!Best wishes,Village Team

8/10 Good

Gilly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Village Team on Sep 13, 2023
Dear Gilly,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Village Team on Sep 13, 2023
Dear Michael,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best regards,Village Team

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Village Team on Sep 13, 2023
Dear NicolasMany thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

8/10 Good

Lynsey

Liked: Cleanliness, property conditions & facilities
Great location easy to get into central London on tube. Hotel had great facilities too. Great room services to
Stayed 2 nights in Aug 2023
Response from Village Team on Sep 13, 2023
Dear Lynsey,Thank you for the feedback - we really appreciate it and hope to see you again soon.Best wishes,Village Team

4/10 Poor

Obiageli

Stayed 1 night in Aug 2023
Response from Village Team on Oct 16, 2023
Dear Obiageli,Thank you for your feedback, we hope you will give us another chance and come to stay with us again!Best wishes,Village Team

10/10 Excellent

rafal

Liked: Cleanliness, staff & service, property conditions & facilities
all ok
Stayed 1 night in Aug 2023
Response from Village Team on Sep 13, 2023
Dear rafal,Many thanks for taking the time to share your experience with us - we really appreciate it and hope to see you again soon.Best wishes,Village Team

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Village Hotel Watford
Our stay was very good. The room was spacious .and the bed was very comfortable. We slept very well. We were very happy with the quality of breakfast. Very good parking, also swimming and fitness facilities for those so inclined. We would be happy to return should the opportunity arise.
Stayed 3 nights in Aug 2023
Response from Village Team on Aug 15, 2023
Dear Phil,We really appreciate your time to leave us this feedback, we are happy as well to hear that you had a good time in our hotel and hopefully see you soon!Best wishes,Village Team