We were supposed to check in at 3 PM, but were asked to wait because the maid wasn’t done with our room. We checked in at 3:30 and due to the high humidity in Massachusetts, we immediately turned on the air conditioning. it sounded like it loud boat motor. We called the front desk at 4 o’clock because it said the AC could take 15 minutes to warm up. After calling the front desk every 30 to 45 minutes afterwards and getting no results, my irate husband had to keep going to the front desk. We finally got a technician here at 8:40. He removed the whole unit and I believe he fixed the fan and was gone 10 minutes and then it worked perfectly….. but the fact that it took five hours of listening to a motorboat in our hotel room was ridiculous, and the front desk was not given any authority to make the situation better. I still hear the 5 hours of noise in my head. Could not move us to another room because they were booked and offered no compensation. We came all the way from Colorado for one night here to see our Patriots…..so disappointing!