Exterior

Reviews of Boston Marriott Burlington

4 out of 5
Boston Marriott Burlington
One Burlington Mall Road, Burlington, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 15, 2024
Alexia, we are excited to learn you had a great stay with us at the Boston Marriott Burlington! Thank you for your kind remarks and five-star rating. We look forward to hosting you again soon!

10/10 Excellent

Hazel, FOREST HILLS

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 15, 2024
Hazel, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Raymond

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Cornelia L

Liked: Cleanliness, staff & service, property conditions & facilities
Veryeasy
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 9, 2024
Thank you for your five stars, Cornelia! We are happy to hear your stay was seamless from start to finish and we hope you will join us again soon here at Boston Marriott Burlington!

10/10 Excellent

Kenneth

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
Thank you for your five-stars, Kenneth. We look forward to your return and hope it's soon!

2/10 Terrible

Yaritza

Traveled with partner
Disliked: Property conditions & facilities
I have a bad experience in that hotel !!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We sincerely regret you did not have the positive experience we strive to provide all of our guests with. We would love to learn more about your stay so that we can enhance any future visits and regain your full confidence. Thank you.

10/10 Excellent

Sheila

Business traveler
Liked: Amenities
Great service
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Your praise for our team and service is the best compliment! Thank you, Shelia. We hope we have enticed you to return to Boston Marriott Burlington soon.

10/10 Excellent

Sabrina, East Boston

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers John and Madison were amazing l. Friendly, helpful and professional.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 7, 2024
It's wonderful to hear that your experience with John and Madison was so positive. Their friendliness, helpfulness, and professionalism are qualities we greatly value and strive for in all our team members here at Boston Marriott Burlington. Knowing they made such a significant impact on your visit reaffirms our commitment to providing exceptional service. We'll be sure to share your compliments, and we look forward to offering you the same level of excellence on your next visit, Sabrina.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
The wedge salad we ordered was unedible. We should have given it back to kitchen. I'm not sure about cleanliness of sheets and when i 1st entered room it smelled very musty. I opened small window to air out room. Phone service was terrible at first, no one answered the phone on 3 calls. Toilet seat was loose. Everything else we loved!
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 2, 2024
Stephen, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered. These concerns are not reflective of the high standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is invaluable to us for addressing these issues promptly and preventing them from occurring in the future. On a brighter note, we're glad to hear that, despite these setbacks, there were aspects of your stay that you loved. We are committed to ensuring that all facets of our guests' experiences meet and exceed expectations. We hope to have the opportunity to welcome you back, providing a stay that is flawless all around.

10/10 Excellent

Anna, Gloucester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and was so happy I was able to book through Expedia at the last minute. Right off the highway and close to LAHEY Burlington. Love the rain shower and the coffee maker in the room!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for sharing your experience, Anna. We're delighted to hear that you enjoyed a seamless booking experience as well as our comfortable accommodations here at Boston Marriott Burlington. It's great to know that our location also suited your needs. We're glad you appreciated the rain shower and coffee maker in your room and love that you highlighted these features. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Lauren

Liked: Staff & service, property conditions & facilities
It was a nice stay. Room was fair. Room was quite clean.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for your feedback, Lauren. We're glad to hear that you had a terrific time with us at Boston Marriott Burlington and found the room to be sparkling clean. Your comfort and satisfaction are important to us, and we appreciate your comments. We hope to welcome you back for another pleasant stay in the future.

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean. Only one elevator worked, but that was not a problem. The refrigerator in the room stopped cooling on day 2. The beds were comfortable. The staff was highly accommodating and helpful.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Owen, thank you for sharing your experience with us. We're glad to hear that you found the facility clean and the beds comfortable during your stay. However, we apologize for the inconvenience caused by the elevator situation and the issue with the refrigerator in your room. We appreciate your understanding and patience regarding these matters. It's heartening to know that our team was accommodating, as we strive to provide excellent service and support to all our guests. We will look into the mentioned issues to prevent them from occurring in the future. We hope to have the opportunity to welcome you back again, ensuring a more seamless and comfortable stay.

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property. Would stay again if I was in Burlington.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 1, 2024
Lauren, thank you for your positive feedback. We're delighted to hear that you enjoyed the peacefulness of our property and would consider staying with us again on your next visit to Burlington. We look forward to welcoming you back to Boston Marriott Burlington in the future and ensuring another pleasant experience.

10/10 Excellent

Chi Hin Nathan

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 30, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

silomar

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Your five-star rating truly brightens our day, Silomar! Please visit us again soon at the Boston Marriott Burlington.

10/10 Excellent

Tara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Tara, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we're excitedly looking forward to welcoming you back!

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Check-in was a breeze, the rooms were clean and comfortable. The breakfast was great, had anything you could want including Starbucks coffee.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 22, 2024
Thank you, Carolyn, for your wonderful feedback. We're delighted to hear that everything about your stay at Boson Marriott Burlington was wonderful, from the seamless check-in process to the pristinely comfortable rooms. It's fantastic that you enjoyed the breakfast! We aim to provide a comfortable and enjoyable experience for our guests, and your positive comments are greatly appreciated. Looking forward to welcoming you back for another great stay in the future.

6/10 Okay

Marc

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevators were not functioning
Quite disappointing that there was only one functioning elevator out of three with a sold out Marriott. Otherwise it was very pleseant.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Marc, we apologize for the inconvenience you experienced with the elevators during your stay. We understand that this can be frustrating, especially with a sold-out property. We appreciate your understanding and patience in this matter. We will address the elevator issue to ensure a smoother experience for our guests in the future. We're pleased to hear that your overall experience was pleasant, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ann

Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 9, 2024
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon, Ann.

4/10 Poor

Sandra

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Thank you, Sandra, for rating your stay. We're eager to make a better impression whenever your travels bring you back to the area.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder wait service at restaurant “Amanda” Great espresso martini! Great guitarist
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 8, 2024
How thoughtful of you to take a moment and highlight a few areas about your time at Boston Marriott Burlington! We loved ensuring five-star service and will convey your appreciation to Amanda for those top-notch Espresso Martinis! Return and indulge again anytime, Patricia!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 3, 2024
You are very kind, Brendan! We are over the moon to receive your perfect score and enthusiastic feedback. Hopefully, your travels will bring you back to Boston Marriott Burlington to enjoy everything we have to offer all over again!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 26, 2023
Your excellent score is greatly appreciated, James. Thank you and we can't wait to host you again.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 23, 2023
There is nothing better than earning five-stars from a valued guest! Thank you, Mike, and we hope to see you again soon.

8/10 Good

Arlo, Wallingford

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Dec 23, 2023
Arlo, thank you for rating us so highly! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotelmgmt on Feb 13, 2024
Kyle, thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 Excellent

Thoeun

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 11, 2023
Receiving your five-stars means a lot to us, Thoeun! Thank you and we hope to see you again soon.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 26, 2023
Thank you, Ken, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from HotelMgmt on Dec 20, 2023
Your perfect rating means a lot to us, Richard. Thank you and we hope to see you back soon.

10/10 Excellent

Kunhye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! I will def. Come back again.For the price I paid, this is a gem. We didn’t eat there breakfast or dinner. So. I am not sure about dinning or food quality, but everything else was excellent!
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Dec 5, 2023
Thank you for the splendid review and the top rating! We're absolutely thrilled to hear that your stay with us at Boston Marriott Burlington was a great experience and that you found excellent value in what we offer. While you didn't get the chance to try our dining options this time, we certainly look forward to welcoming you back for another stay where perhaps you can enjoy our breakfast and dinner offerings. We're eager to impress you not just with our accommodations but also with our culinary delights!

8/10 Good

guy

Business traveler
.
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 29, 2023
Thank you for taking the time to rate your stay, Guy. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 3 nights in Nov 2023
Response from HotelMgmt on Dec 5, 2023
Geoffrey, thank you for the fantastic review. We're thrilled that you enjoyed your room and had a pleasant stay with us. Our team works hard to ensure our guests have a comfortable and memorable experience, and it's great to know we achieved this for you. Looking forward to welcoming you back soon for another enjoyable visit here at Boston Marriott Burlington!

10/10 Excellent

Brandon M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, as always! Wish there was a hot tub!
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 30, 2023
Thank you for continuously choosing Boston Marriott Burlington when in town and for sharing that your recent stay was five-star worthy! We have been working on improvements and will take your feedback into consideration. See you next time, Brandon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Dec 7, 2023
There is no better compliment, Robert! We look forward to sharing it with our team and celebrating them for an outstanding job! Hopefully, you will be back at Boston Marriott Burlington to further enjoy our warm hospitality. Until then!

10/10 Excellent

Mary Agnes

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 21, 2023
Denise, thank you for your kind words! We're thrilled to hear you enjoyed your time with us at Boston Marriott Burlington. Our team works hard to ensure a pleasant experience for all our guests, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another spectacular stay!

6/10 Okay

Jarrett, Benton

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and clean. Bar and restaurant were understaffed for customer service. Food was good but management did not provide clarity on breakfast. No continental breakfast was provided, only coffee. As a result. Getting a cup of coffee and bulk cooked scrambled eggs came with a bill for $26.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 15, 2023
Jarrett, thank you for taking the time to provide feedback on your recent stay. We're glad to hear that you found our property pristine and beautiful. However, we apologize for any inconvenience you experienced due to the staffing at our bar and restaurant, and the lack of clarity regarding breakfast options. We understand that clear communication about our dining services is crucial, and we regret that this was not effectively conveyed during your stay. The confusion leading to an unexpected charge for breakfast is certainly not the standard of service we aim to provide. We will be addressing these concerns with our team to ensure that our guests receive transparent and accurate information about our offerings. We appreciate your positive comments about the food quality, and we hope to have another opportunity to provide you with a more seamless and satisfactory dining experience in the future.

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 10, 2023
It's fantastic to hear that everything met your expectations during your stay with us at Boston Marriott Burlington! We aim to cover all the bases, from comfort to service, and it's rewarding to know we succeeded. We look forward to making your next visit equally special!

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from HotelMgmt on Nov 9, 2023
It was a delight to have you join us and we hope to impress even more the next time we host you, Nicholas.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 4, 2023
Your five-stars mean the world to us, Matthew! Thank you and we're excited for the opportunity to host you again.

8/10 Good

Mina, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service
Property is good but little outdated. Bathroom door was broken. Entrance needs to be upgraded too. Staff was amazing and overall experience is great 😊😊😊
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Nov 4, 2023
Thank you, Mina, for your honest feedback. We are continuously working on updates and will take note of the areas you mentioned. We are confident your future visits will impress you all around!

2/10 Terrible

LOGAN

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 28, 2023
We were sorry to see that your recent visit fell short of your expectations, Logan. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserved.

10/10 Excellent

Derrick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from HotelMgmt on Oct 31, 2023
Thank you for highlighting the cleanliness of our property. We take immense pride in ensuring our guests enjoy a pristine environment here at Boston Marriott Burlington and we hope to welcome you back soon to enjoy us further, Derrick!

10/10 Excellent

Sonia, Waltham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HotelMgmt on Oct 25, 2023
Thank you for your top score! We look forward to your next stay with us,Sonia!

10/10 Excellent

Jeferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the pool was great and spacious, i really enjoyed the fact that the tv had channels like YouTube and Netflix which made it enjoyable to watch, and i loved the size of the room.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 26, 2023
It warms our hearts to hear that you had such a wonderful time with us! We're thrilled you took a splash in our spacious pool and enjoyed some downtime with our TV offerings, including YouTube and Netflix. Your comfort and enjoyment are what we aim for. All of us at Boston Marriott Burlington can't wait to have you back for another delightful stay!

8/10 Good

Mohamed

Stayed 1 night in Oct 2023
Response from HotelMgmt on Oct 19, 2023
Thank you for visiting! We are grateful for your star-rating, please come back soon, Mohamed.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very clean comfortable stay. Room didn’t have a hair dryer and the iron did not work. Luckily my daughters room did have them do we weren’t inconvenienced too bad.
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 28, 2023
Thank you for taking the time to review your stay, Thomas! We're pleased to hear that you found our accommodations clean and comfortable. However, we regret the oversight with the hair dryer and iron and apologize for any inconvenience. Your feedback helps us improve, and we'll work with our team to ensure all of our guest rooms are properly equipped moving forward. We hope to welcome you back soon for an even smoother experience!

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 15, 2023
It's exciting to learn that you had a great stay! Please revisit soon, Marc!

8/10 Good

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HotelMgmt on Oct 12, 2023
We are delighted we made such a great impression on you! Thank you, please visit again soon, Andreas.

10/10 Excellent

Céline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding at every touch point we had. Friendly and efficient! Thank you, we’ll be back!
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on Oct 12, 2023
The joy of receiving such a glowing review from you is exciting. It's heartening to know that our commitment to service shone brightly throughout your stay. We treasure guests like you who not only recognize our efforts but also take the time to share their experiences. A big "Thank You" for choosing us, and an even bigger one for planning to return!