Ratings based on 10,853 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Feb 28, 2015
Staff was terrible, was not very helpful. Place is under construction
2 out of 5
by A verified traveler

Unhappy

Posted Feb 27, 2015
We have stayed at the Park Plaza many times and enjoyed our stay. Not this time. We were in a room that the bathroom door would not open from the inside. Also we left our room at 10am and returned at 4pm no house keeping services. We had to ask for clean towels.
3 out of 5
by A verified traveler

Posted Feb 26, 2015
The entire ground floor was being renovated when we stayed, which made the air unpleasant and filled with dust. The room also lacked some standard of cleanliness, especially the bathroom that could do with some scrubbing. It's a very old room overall, so don't expect much from this downtown hotel.
1 out of 5
by A verified travelerfrom chicago

No heat

Posted Feb 25, 2015
Horrible experience, no heat in room, checked in late and by time we realized it we were sleeping and the middle of the night. Also room was dirty. Hotel is under construction, which I'm not holding against them but would have been nice to know ahead of time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but major renovations going on at this time

Posted Feb 25, 2015
Pros: location
Cons: Could of let us know about the current renovation taking place.
Staff very good and the service were great but major renovation taking place.
2 out of 5
by A verified traveler

Under Construction

Posted Feb 24, 2015
I wasn't aware that this hotel was under construction.
1 out of 5
by A verified traveler

Construction site

Posted Feb 24, 2015
Hotel should have warned guests about all the construction going on inside and outside. Bath robes were not included. Had to pay for wifi.
1 out of 5
by A verified travelerfrom Vernon, CT

Extremely Disappointed

Posted Feb 23, 2015
Pros: Location
Never on the hotel's website did it mention there was a major renovation going on. There was no lobby. The only welcome was noise, dust, confusion, and numerous construction workers and machinery. Because of the construction there was no health facility, restaurant, bar, or room service. Again, that was not mentioned on the website. The bathroom was extremely small and outdated. The walls are paper thin. Our neighbors were up until 3:30 and we could hear every word they said. You would think the hotel would waive the $12.50 wifi fee because of the inconvenience. What a disappointing experience!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Good hotel close the T and theaters

Posted Feb 23, 2015
This hotel is undergoiing construction is noisy in the lobby area
2 out of 5
by A verified travelerfrom Boston MA

Do not stay

Posted Feb 22, 2015
This experience was not the best for me and my family.