Ratings based on 11,759 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay.

Posted Jul 27, 2015
Pros: The rooms are very nice, staff is pleasant and quite helpful and again it's so close to Back Bay shopping and the theater district,restaurant aplenty
Location: The freedom trail , shopping, parks , theaters
We go to Boston probably 5 times a year maybe more and we always stay close to the Boston Common. Well why not the Park Plaza it's close it's right on the Green line for getting around it's perfect. The facility has been refurbished and looks beautiful. It's just a great place to stay.
4 out of 5
Recommended
for Families
by A verified traveler from Chicago, IL

Great Location

Posted Jul 27, 2015
Pros: Location
Location: Close to a lot of attractions in the City. Walking distance to the Boston Common and Public Garden and to Newbury Street. A hip hotel.
Hotel is at a great location to see the City of Boston. Also close to the subway.
5 out of 5
Recommended
for Everyone
by A verified traveler

A lovely hotel central to everything!

Posted Jul 27, 2015
I was most impressed by the courtesy of the staff'
5 out of 5
Recommended
for Everyone
by A verified traveler

Location and lobby

Posted Jul 26, 2015
The location was perfect and the lobby/bar was so pretty. The bathroom could have been a bit more up to date, but over all I was very satisfied!
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great location, could improve on quality

Posted Jul 25, 2015
Pros: Location, friendly staff.
Cons: Room quality, furniture and layout, bathroom.
Location: Right on the Arlington T stop, Public Garden/Boston Common, Newbury St., Chinatown, lots of nice restaurants, shopping and the movie theater.
Located on a quiet street close to everything. Can't pick a better spot in downtown. Hotel looks great on the outside but we were disappointed with our very tiny room. The closet and desk were almost abutted together- you barely had room to stand in front of the mirror without hitting the desk. The room was also dimly lit. Shower was poorly designed-- the curtain wasn't long enough to contain the water from the spilling onto the floor. Maid service starts very early (8am?) so be sure to hang your DND sign. But the bed was comfy though and we got a decent night's sleep.
2 out of 5
by A verified traveler

Great location, too expensive for the size room

Posted Jul 25, 2015
Pros: Location
Cons: Room size, price
Maybe I'm expecting too much but for $300+ a night I expect a room that I can actually move in. The bathroom was UNBELIEVABLY small. Forget closing the door in the middle of the night as your knees will more than likely take a hard hit with the door. And plastic cups???? Terrible!! $48 for valet parking but you have to drive your car to the garage yourself...which was across and down the street! $32 for the breakfast buffet?!?! No thanks! I will not stay here again.
2 out of 5
by A verified traveler

Packed hotel

Posted Jul 25, 2015
First room we went to the tv, outlets didnt work and the fire alarm beeper was going off. After saying theyd be there in 20 mins it took them 2 hrs of us waiting for them to move us. Our second room was alot bigger but near the ac the floor was wet which made the room smell moldy.
2 out of 5
by A verified traveler from Philadelphia

Never Again!

Posted Jul 23, 2015
Pros: The doormen were great. Nothing else.
Cons: Everything but the doormen staff
Location: Convenient, but so are 50 other hotels
Hotel had strong funky smell as soon as you entered the lobby, hallways and elevators are not air conditioned (extremely uncomfortable), rooms are a/c'd but by an extremely noisy in-room unit, rooms were tiny (if you weigh more than 170 lbs., you won't fit), showers are only 20" x 42", overpriced, hidden surcharge for "facility charge" which is for the fitness room and the Wi-Fi whether you use it or not, staff at front desk was uncaring, room doors are falling apart. I witnessed a guest falling hard while going through the revolving door, and the staff just stood there doing nothing -- I couldn't believe my eyes. I wouldn't stay here again if it had the last room available in the city!
3 out of 5
Recommended
for Everyone
by A verified traveler from Mass

Still more updating needed

Posted Jul 23, 2015
Pros: location, staff
Cons: dated rooms
Location: central, near Common
satisfactory on the whole but hotel needs now to devote resources to room updating
3 out of 5
by A verified traveler

Very disappointed.

Posted Jul 23, 2015
Pros: Location
Cons: Rooms
Extremely small room and bathroom. Horrible shower.