Exterior

Reviews of Charlesmark Hotel

4 out of 5
Charlesmark Hotel
655 Boylston St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1012 reviews" "
Rating 8 - Good. 293 out of 1012 reviews" "
Rating 6 - Okay. 118 out of 1012 reviews" "
Rating 4 - Poor. 31 out of 1012 reviews" "
Rating 2 - Terrible. 18 out of 1012 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 18, 2024
Hello Billie, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

10/10 Excellent

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay even though it was a short one
Stayed 1 night in Mar 2024
Response from Charlesmark Hotel on Mar 18, 2024
Hello Reginald, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

Scott

Business traveler, Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 18, 2024
Hello Scott, Thank you for giving us your feedback on your recent stay with us. If you could be more specific as to how you felt we could have improved your stay we would appreciate it! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had great food. The room was comfortable. But there was no view except a brick wall. Also, house keeping started at 5 am and made lots of noise.
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 15, 2024
Hi Claudia, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your room and our restaurant!! We're sorry to hear that you were disturbed so early in the morning. We have housekeepers starting at 8am each day so we're not sure exactly what the noise was that you heard but we will certainly look into and again we sincerely apologize for any inconvenience. We hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 15, 2024
Hi Donna, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small boutique feel. Options of food in restaurant was excellent
Stayed 3 nights in Mar 2024
Response from Charlesmark Hotel on Mar 13, 2024
Hi Gary, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Been wanting to stay in this lovely boutique hotel.. Really lovely stay.. Breakfast(comp) Nice bar and restaurant was great.. Just CHARMING !!!
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 11, 2024
Hi Robert, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future!Best, The Charlesmark Hotel

10/10 Excellent

Wilvens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us to enjoy our stay
Stayed 4 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 8, 2024
Hi Wilvens, Thank you so much for your feedback on your stay with us! We're so glad to hear you enjoyed your stay and found the trip to be convenient for you! We look forward to seeing you again next year!Best, The Charlesmark Hotel

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 6, 2024
Hi Stephanie, Thank you very much for giving us some feedback on your recent stay! We're so glad to hear that you enjoyed your time with us and we hope that you will stay with us again in the future!Best, The Charlesmark Hotel

8/10 Good

William, Philiadelphia

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 4, 2024
Hello William, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service
It was an amazing find. So convenient for my needs. Great breakfast! I’ll be back next year. Excellent off season price!
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Mar 8, 2024
Hi Christopher, Thank you so much for your feedback on your stay with us! We're so glad to hear you enjoyed your stay and our breakfast! We look forward to seeing you again next year!Best, The Charlesmark Hotel

10/10 Excellent

Sarah C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location. The room was very clean and comfortable and quiet. I would definitely stay there again!
Stayed 4 nights in Feb 2024
Response from The Charlesmark Hotel on Mar 4, 2024
Hello Sarah C, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Marlyn Solinap, Troy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient unique hotel near the T and bus station. It be nicer if it’s more quiet outside my room and above me. The noise kept me awake. Otherwise room is clean and bed comfortable.
Stayed 4 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Marlyn Solinap, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joey was AMAZING at check-in and took very good care of my children’s room and mine. The lovely eatery offered delicious food and the bartender/barista made the most comforting lattes for my family and a very special old fashion beverage for the adults! It’s a great place and we would go again in a heartbeat!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Flora, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Nermeeta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily was an amazing host! She was so kind and attentive. She made our stay so nice! Definitely will be staying here again on another visit to Boston.
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Nermeeta, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Cheuk Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, friendly staff. Will stay here again!
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Cheuk Ying, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

hector

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love how close the property was to shopping! The parking is a short walk but I wish it was on site
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Hector, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great restaurant!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Judy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Amara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily who checked us in was amazingly helpful and kind, she was very knowledgeable about the surrounding area and even suggested delicious places to eat. We're so grateful to her!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Amara, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Ludmila, Weatogue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel smack in the center of Boston.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Ludmilla, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Tracy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great location
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Victor, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly staff
Stayed 2 nights in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Elena, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and the location central.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Brenda, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Andrea

Traveled with partner
Liked: Property conditions & facilities
Great boutique hotel across the street from Boston Public Library. In a very charming neighborhood with lots of restaurants and shopping! Great location! Very clean and fit our budget.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Susan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

4/10 Poor

Cara, Seattle

Disliked: Cleanliness, amenities, property conditions & facilities
Crazy loud generator outside and gratingly loud heating system inside. Don’t come here if you are sensitive to loud noises or don’t like cigarette smoke!
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Susan, Thank you for giving us your feedback on your stay! We are sorry to hear about the issues you experienced with noise in your room and we will make sure to look into it and fix it as soon as possible. We hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

William, Hanover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello William, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Nathan

Liked: Amenities
Centrally located, simple yet stylish.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Nathan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

Christopher, Saint Louis

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location and nice staff. Rooms are pretty small but clean. Parking is far away and the hotel has basically no amenities onsite. Even the attached restaurant doesn’t open until 8. If you are just using this the sleep and spend the rest of your time off site then this works well for a quick trip.
Stayed 2 nights in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Christopher, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Kevin, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

Jonathan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Jonathan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Jeanne, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room but good overall
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Giuseppe, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!! Adorable and clean rooms! Close to everything! Lily at the front desk was terrific! And the gentleman at the front when I checked in on Jan 2 was so great and helpful too! Had a perfect stay!
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Hilary, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Mary, Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Welcoming staff, smallish comfy room, tasty morning coffee and croissant.
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Mary, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Raul, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities
The room is sparking clean, and the staff is very attentive! The hotel is at an excellent location, right across the street from Boston public library (a must see btw), just a few blocks from the mall
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello An, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Javier

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you !!
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Javier, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Kennedy

Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Kennedy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Michael, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Colby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms a little small but very nice, relatively quiet considering location. Great restaurant located in hotel
Stayed 2 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Colby, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Veronica, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was friendly, personable, and accommodating. The location is fabulous, close to dining, shopping, and historical sites. We would love to go back.
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Victor, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, Location!!!
Location, location, Location!!! This tiny and fun boutique hotel is right in the heart of things at Copley Square and across from the Public Library. Tons of fun places to eat in the Brownstones one street over. Hop on public transportation to other places of interest :)
Stayed 4 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Wendy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Susan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Boris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Boris, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old school place
Stayed 1 night in Nov 2023
Response from Charlesmark Hotel on Nov 28, 2023
Hello Duane, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and enjoyed the atmosphere of the hotel! We hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was small and in a good location. My room was comfortable and I felt safe being a solo traveller.
Stayed 2 nights in Nov 2023
Response from Charlesmark Hotel on Nov 28, 2023
Hello Marian, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

James M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place.
Great little place. Narrow halls, small, but comfy room. Lobby cafe and restaurant both fine. Excellent Back Bay location. Near T.
Stayed 2 nights in Nov 2023
Response from Charlesmark Hotel on Nov 21, 2023
Hello James, Thank you for giving us some feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon!Best, The Charlesmark Hotel

10/10 Excellent

Khang

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great value. Very nice and clean Euro style boutique hotel that is conveniently located in Back Bay area. Walking distance to metro station and many historic places downtown. Close walking distant to many restaurants and shops on Newberry street and Copley Place. Staff was super helpful. Really enjoyed our stay and will book again the next time I am back in Boston.
Stayed 3 nights in Nov 2023
Response from Charlesmark Hotel on Nov 14, 2023
Hello Khang, Thank you for giving us some feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon!Best, The Charlesmark Hotel