Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atherton CA

Boston Gem. Great Value!

Posted Jul 17, 2015
Pros: Rooms were small but really spared no necessary amenity. Very clever how they fit it all in. Bed was great. Hotel was quiet and price was a bargain.
Cons: Nada.
Location: Both Boylston Street and Newberry (one street over) have a wide selection of excellent restaurants and bars. Boston Library is across the street.
This is a terrific hotel, well located and excellent value. It is a small boutique hotel that is very well thought out. Rooms are not large but very well planned and equiped. I wish all my boutique hotel ventures turned out as well as this one. Clear recommendation and this will be where I stay in Boston going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location, nice people

Posted Jul 11, 2015
Pros: Easy check-in and out, easy complimentary breakfast, simple, modern, uncluttered rooms, and comfortable beds. Close to transit and restaurants.
Cons: No suggestions.
Location: Boston subway at the corner, Copley Square at the corner, lots of restaurants, shopping on Newbury nearby.
Checked in after long flight from San Francisco to Boston on a day when United had system-wide delays. Took the easy express bus from Logan to Copley Square - hotel is just steps away. Easy check-in, nice, clean, comfortable room. Sleek, uncluttered rooms. My room had a street view, good, but sad, it looks right out on the finish line of the Boston Marathon, marked on the pavement. Breakfast is quick and self serve - coffee, pastry and bagels, and orange juice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 5, 2015
The staff was very pleasant. The room was nice just a little small. Great bathroom. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

great customer service

Posted Jun 24, 2015
I did not actually stay at the Charlesmark. I was in Boston for a conference and had arranged to extend my stay one extra night. I did not end up needing the reservation at Charlesmark because my organization had booked me a room for the additional night I was to stay. I discovered this after the deadline for obtaining a refund, per the Expedia cancellation policy. I contacted the Charlesmark directly on the Friday afternoon in which I was to check in. Curtis, Manager, agreed to attempt to re-sell the room for the evening and then refund me my pre-paid reservation. He followed up with me after the weekend was over; in the end I was able to obtain a partial refund on my pre-paid reservation. So, all was not lost. Curtis had good customer service and follow-through. While I can not speak to the accommodations I definitely will put this hotel at the top of my list for reservations when I return to Boston.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Room was small. But very clear and neat. Hotel staffs were very nice. And the location is very convinient.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, MI

Nice location in central Boston.

Posted Jun 14, 2015
Convenient to walk to the Freedom Trail & Fenway. Many places to eat nearby.
3 out of 5
Recommended
for Families
by Luz from Ossining

Parking issue

Posted Apr 27, 2015 on Hotels
I thought that parking was included and only a portion was paid for. That was very disappointing.
3 out of 5
Recommended
for Couples
by A verified traveler

Localização

Posted Apr 24, 2015 on Hotels
A localização é o grande ponto positivo. O local é fantástico. O hotel é bom, mas os quartos poderiam ser renovados. Existe um bar no lobby do hotel e, quando o bar fecha de madrugada, as portas do hotel são trancadas, não fica ninguém na recepção e o hóspede fica com uma chave da recepção.
5 out of 5
Recommended
for Couples
by A verified traveler

Loved this place!

Posted Apr 21, 2015 on Hotels
Loved this hotel! Can't ask for a better location in the Back Bay. Hotel is small but this is what makes this hotel great. The staff is amazing and so accommodating, rooms very comfortable, quiet and clean! We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Posted Apr 6, 2015
The only thing we had a problem with was knowing where to park. They have a parking garage that gives a discounted rate, which we didn't find out about until we parked in a much more expensive lot. Oveall it was charming with a nice bar and lounge area. The location was ideal for an assorment of dining options. WOuld definitely stay there again!