Lobby sitting area

Reviews of Charlesmark Hotel

4 out of 5
Charlesmark Hotel
655 Boylston St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1015 reviews" "
Rating 8 - Good. 292 out of 1015 reviews" "
Rating 6 - Okay. 119 out of 1015 reviews" "
Rating 4 - Poor. 31 out of 1015 reviews" "
Rating 2 - Terrible. 19 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michele

Business traveler
Liked: Cleanliness, staff & service
Nice staff conveniently located
Stayed 2 nights in Mar 2024
Response from Charlesmark Hotel on Mar 22, 2024
Hello Michele, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

7mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the CharlesMark hotel was splendid. I arrived with my hire car and could temporarily park it in front of the hotel to unload my luggage and settle into my room. No rush. The hotel has a Carpark arrangement with great discount which only costed me $20 for almost 24 hours and only 8 minutes walk from the hotel. The restaurant connected to the hotel has some lovely (oriental) food and friendly staff and as I had travelled from Europe I was happy not to have to look for a restaurant somewhere else. Breakfast was exactly what I needed, some tea and a few croissants, free of charge even. There is such a relaxed atmosphere around the place with really lovely and helpful staff. Location is fabulous in the Backbay area, I love architecture and the next morning I walked towards the old Marlborough and Beacon Streets, what a feast for the eyes.
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Mar 21, 2024
Hello 7mimi, Thank you for giving us your feedback on your recent stay with us. We're so glad to hear that you enjoyed the location, our parking arrangement and our breakfast!! It is very important to us that we accomodate our guests in any way possible during their stay. We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

Chaerin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Charlesmark Hotel on Mar 22, 2024
Hello Chaerin, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charlesmark is a cute little place, with a diner and cafe conveniently located downstairs. Close walking to lots of places, including the subway and the convention center.
Stayed 4 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 21, 2024
Hello Caroline, Thank you for giving us your feedback on your recent stay with us. We're so glad to hear that you enjoyed the location and your stay! We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location if you want to be in the Copley Square area. The hotel is descent if you need somewhere for one night. The rooms are very dated but just fine if you only need it to sleep. Now sleep…the pillows are so bad, ugh. Upgrading those pillows would be a huge satisfier. The room we were in, 301, had an amazingly loud BOOM, every time the heat shifted (about once an hour), that was interesting lol. The shower pooled about 2 inches a water within a minute and stayed there consistently during shower time (we did share this with the front desk at check out). We booked last minute and paid $203 for the night out the door. Fairly cheap for the area so I’d stay again if it was only for one night and I didn’t plan on staying in the room other than to sleep. Also, the cable box didn’t work when we first got to the room. The front desk called Comcast and got it fixed for us quick.
Stayed 1 night in Mar 2024
Response from Charlesmark Hotel on Mar 19, 2024
Hello Michelle , Thank you for giving us your feedback on your recent stay with us! We're sorry to hear that you found some aspects of the room to be less than ideal. We're glad to hear that you enjoyed the location and that the staff was able to help to accommodate you during your stay. Our hope is that you will try staying with us again in a different room style selected by a manager at a discounted rate. We appreciate your review and thank you again for choosing to stay with us. Best, The Charlesmark Hotel

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 18, 2024
Hello Billie, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

10/10 Excellent

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay even though it was a short one
Stayed 1 night in Mar 2024
Response from Charlesmark Hotel on Mar 18, 2024
Hello Reginald, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

Scott

Business traveler, Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 18, 2024
Hello Scott, Thank you for giving us your feedback on your recent stay with us. If you could be more specific as to how you felt we could have improved your stay we would appreciate it! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had great food. The room was comfortable. But there was no view except a brick wall. Also, house keeping started at 5 am and made lots of noise.
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 15, 2024
Hi Claudia, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your room and our restaurant!! We're sorry to hear that you were disturbed so early in the morning. We have housekeepers starting at 8am each day so we're not sure exactly what the noise was that you heard but we will certainly look into and again we sincerely apologize for any inconvenience. We hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 15, 2024
Hi Donna, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small boutique feel. Options of food in restaurant was excellent
Stayed 3 nights in Mar 2024
Response from Charlesmark Hotel on Mar 13, 2024
Hi Gary, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future! Best, The Charlesmark Hotel

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Been wanting to stay in this lovely boutique hotel.. Really lovely stay.. Breakfast(comp) Nice bar and restaurant was great.. Just CHARMING !!!
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 11, 2024
Hi Robert, Thank you for giving us your feedback on your recent stay! We are so glad to hear that you enjoyed your stay and we hope that you will be back with us in the future!Best, The Charlesmark Hotel

10/10 Excellent

Wilvens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us to enjoy our stay
Stayed 4 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 8, 2024
Hi Wilvens, Thank you so much for your feedback on your stay with us! We're so glad to hear you enjoyed your stay and found the trip to be convenient for you! We look forward to seeing you again next year!Best, The Charlesmark Hotel

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 28, 2024
Hello Alyssa, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 2 nights in Mar 2024
Response from The Charlesmark Hotel on Mar 6, 2024
Hi Stephanie, Thank you very much for giving us some feedback on your recent stay! We're so glad to hear that you enjoyed your time with us and we hope that you will stay with us again in the future!Best, The Charlesmark Hotel

8/10 Good

William, Philiadelphia

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Charlesmark Hotel on Mar 4, 2024
Hello William, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service
It was an amazing find. So convenient for my needs. Great breakfast! I’ll be back next year. Excellent off season price!
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Mar 8, 2024
Hi Christopher, Thank you so much for your feedback on your stay with us! We're so glad to hear you enjoyed your stay and our breakfast! We look forward to seeing you again next year!Best, The Charlesmark Hotel

10/10 Excellent

Sarah C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location. The room was very clean and comfortable and quiet. I would definitely stay there again!
Stayed 4 nights in Feb 2024
Response from The Charlesmark Hotel on Mar 4, 2024
Hello Sarah C, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

2/10 Terrible

Nazanin

Stayed 3 nights in Feb 2024
Response from Charlesmark Hotel on Mar 21, 2024
Hello Nazanin, Thank you for giving us your feedback on your recent stay with us. If you could please be more specific as to what you felt would have improved your experience with us we would really appreciate it! Please feel free to call the front desk and ask for a manager so we can collect more specific details about your stay from you. We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

Louise

Stayed 3 nights in Feb 2024
Response from Charlesmark Hotel on Mar 20, 2024
Hello Louise, Thank you for giving us your feedback on your recent stay with us. We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

8/10 Good

Marlyn Solinap, Troy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient unique hotel near the T and bus station. It be nicer if it’s more quiet outside my room and above me. The noise kept me awake. Otherwise room is clean and bed comfortable.
Stayed 4 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Marlyn Solinap, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joey was AMAZING at check-in and took very good care of my children’s room and mine. The lovely eatery offered delicious food and the bartender/barista made the most comforting lattes for my family and a very special old fashion beverage for the adults! It’s a great place and we would go again in a heartbeat!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Flora, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Nermeeta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily was an amazing host! She was so kind and attentive. She made our stay so nice! Definitely will be staying here again on another visit to Boston.
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Nermeeta, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Cecilia, austin

Stayed 2 nights in Feb 2024
Response from Charlesmark Hotel on Mar 20, 2024
Hello Cecilia, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again!Best, The Charlesmark Hotel

6/10 Okay

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Mar 20, 2024
Hello Patricia, Thank you for giving us your feedback on your recent stay with us. We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

Cheuk Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, friendly staff. Will stay here again!
Stayed 3 nights in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Cheuk Ying, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

hector

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love how close the property was to shopping! The parking is a short walk but I wish it was on site
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Hector, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and great restaurant!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Judy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Amara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily who checked us in was amazingly helpful and kind, she was very knowledgeable about the surrounding area and even suggested delicious places to eat. We're so grateful to her!
Stayed 1 night in Feb 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Amara, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Susan

Stayed 2 nights in Feb 2024
Response from Charlesmark Hotel on Mar 20, 2024
Hello Susan, Thank you for giving us your feedback on your recent stay with us. We're very glad to hear that you enjoyed your stay! We would like to thank you for choosing to stay with us and we hope to see you again! Best, The Charlesmark Hotel

10/10 Excellent

Ludmila, Weatogue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel smack in the center of Boston.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Ludmilla, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Tracy, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great location
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Victor, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly staff
Stayed 2 nights in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Elena, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and the location central.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Brenda, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Andrea

Traveled with partner
Liked: Property conditions & facilities
Great boutique hotel across the street from Boston Public Library. In a very charming neighborhood with lots of restaurants and shopping! Great location! Very clean and fit our budget.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Susan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

4/10 Poor

Cara, Seattle

Disliked: Cleanliness, amenities, property conditions & facilities
Crazy loud generator outside and gratingly loud heating system inside. Don’t come here if you are sensitive to loud noises or don’t like cigarette smoke!
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Susan, Thank you for giving us your feedback on your stay! We are sorry to hear about the issues you experienced with noise in your room and we will make sure to look into it and fix it as soon as possible. We hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

William, Hanover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello William, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Nathan

Liked: Amenities
Centrally located, simple yet stylish.
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Nathan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

Christopher, Saint Louis

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location and nice staff. Rooms are pretty small but clean. Parking is far away and the hotel has basically no amenities onsite. Even the attached restaurant doesn’t open until 8. If you are just using this the sleep and spend the rest of your time off site then this works well for a quick trip.
Stayed 2 nights in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Christopher, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Kevin, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

Jonathan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Jonathan, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Jeanne, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

6/10 Okay

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room but good overall
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Giuseppe, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!! Adorable and clean rooms! Close to everything! Lily at the front desk was terrific! And the gentleman at the front when I checked in on Jan 2 was so great and helpful too! Had a perfect stay!
Stayed 1 night in Jan 2024
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Hilary, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Mary, Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Welcoming staff, smallish comfy room, tasty morning coffee and croissant.
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Mary, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Raul, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities
The room is sparking clean, and the staff is very attentive! The hotel is at an excellent location, right across the street from Boston public library (a must see btw), just a few blocks from the mall
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello An, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

Javier

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you !!
Stayed 3 nights in Dec 2023
Response from The Charlesmark Hotel on Feb 27, 2024
Hello Javier, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel

10/10 Excellent

LARS, West Lebanon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good service. Reasonable price
Response from The Charlesmark Hotel on Feb 27, 2024
Hello LARS, Thank you for giving us your feedback on your stay! We are so glad to hear that you had such an enjoyable experience and hope that you will stay with us again soon! Best, The Charlesmark Hotel