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Reviews of Club Quarters Hotel Faneuil Hall, Boston

4 out of 5
Club Quarters Hotel Faneuil Hall, Boston
161 Devonshire St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1309 out of 2262 reviews" "
Rating 8 - Good. 574 out of 2262 reviews" "
Rating 6 - Okay. 227 out of 2262 reviews" "
Rating 4 - Poor. 88 out of 2262 reviews" "
Rating 2 - Terrible. 64 out of 2262 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vutheara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always helpful. Its in the heart of the financial district. Shopping and restaurants all closeby. Restaurant next to it is nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, Tristien was exceptional at conversation and thing to do
Stayed 5 nights in Mar 2024

8/10 Good

Eryka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

FARO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is NOT adjacent to hotel. It's a 3- 4 minute drive from hotel, three minute walk back to hotel. After a ling day of travel, wasn't very convenient.
Stayed 1 night in Mar 2024

4/10 Poor

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a heating issue at 3am and got shown no empathy and very little help by staff to resolve the problem.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome!
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

David

Traveled with family
Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

sheryl

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly on an obviously busy weekend. The room was large enough. My biggest issue was with the bed itself. Probably needs to be replaced. Pillows were huge and heavy. Uncomfortable to say the least. I stumbled across a water bottle filler which was a nice surprise.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Jamie Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. Super convenient and great location. The hotel is very nice and clean. Perfect for a few days. The pub attached was great as well.
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

Liam

Traveled with family
Liked: Cleanliness
Easy check-in, clean. No fridge in room. Not a fan of the hallway water dispenser. Conveniently located.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love it!!!!
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Orly

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 25, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility nice, room compact
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was walkable distance from shops/restaurants
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Brittni, Mashpee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel in a convenient location. One thing that I did not realize was the our room did not have a fridge, which was a bummer. The hotel staff seemed very nice, although we stayed only one night and hadn’t needed to ask for anything. The nightly deposit it $100, so if you are staying on a budget, keep that in mind that 2 nights would take up $200 of your budget until sometime after checkout.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the kind staff and clean and comfortable room. Super convenient location.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have to say that this was an exceptional stay. Central location and a quick walk to fantastic restaurants in China Town and little Italy
Stayed 6 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 14, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great room, right in the center of the city but awful staff and service for the price I recommend a different a hotel.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 14, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

6/10 Okay

john

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Silverfish in bathroom, coffee maker not working.spare blanket was grubby. Wouldnt stay again - other options at similar price.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 14, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Esmerantina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice. Rooms are small but everything is updated and super clean. There’s a great pub right next door. Easy walk to most main attractions.
Stayed 5 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

John, Tipton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K(C)arla and Daniel were ABSOLUTELY AMAZING!! They exemplify the phrase "EXCELLENT CUSTOMER SERVICE". Both are professional, knowledgeable and very informative. We will DEFINITELY come stay here again because of them!!
Stayed 1 night in Mar 2024
Response from Club Quarters Boston Front Office Team on Mar 9, 2024
Greetings,Thank you for staying with us. We are so happy to know our team helped make your stay memorable. Your feedback is appreciated, and we hope to see you again. Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

John, Tipton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay in Boston, great hotel in a perfect location, very clean and friendly place, would be my only place to stay.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The parking issue is horrible. I probably won’t stay there again due to this.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Sherry D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and could walk to most places. Staff was wonderful! Very pleasant and attentive. Room was great. Would definitely stay again.
Stayed 6 nights in Feb 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Trang

Stayed 3 nights in Mar 2024
Response from Club Quarters Boston Front Office Team on Mar 27, 2024
Greetings, Thank you for staying with us. Your feedback is appreciated, and we hope to see you again. Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

Beatriz

Liked: Staff & service, property conditions & facilities
Great place. Very centered to everything. Easy walk to everything
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Gertraud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in Boston, beautiful hotel, nice and comfortable room. Water refill stations on every floor and free coffee/tea in the lobby. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Club Quarters Boston Front Office Team on Mar 9, 2024
Greetings,Thank you for staying with us. We are so happy to know you enjoyed your stay with us. Your feedback is appreciated, and we hope to see you again. Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Convenient to the Freedom Trail.
Stayed 2 nights in Mar 2024
Response from Club Quarters Boston Front Office Team on Mar 9, 2024
Greetings,Thank you for staying with us. We are so happy to know your stay was enjoyable. Your feedback is appreciated, and we hope to see you again. Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

MARIA, BRONX

Liked: Cleanliness, staff & service, property conditions & facilities
Not much around there. You are better off u rr eats it.
Stayed 2 nights in Feb 2024
Response from Senior Guest Experience Manager on Mar 10, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant stay & would stay again.
Stayed 1 night in Mar 2024
Response from Club Quarters Boston, Front Office Team on Mar 4, 2024
Greetings, Thank you for staying with us. We are happy to know your stay was enjoyable. Your review is appreciated, and we hope to see you again!Warm Regards,CQ Boston, Front Office Team

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Bathroom is a bit cramped. The shower curtain blows in on you why showering which is annoying. Overall, a nice hotel.
Stayed 2 nights in Feb 2024
Response from Club Quarters Boston, Front Office Team on Mar 4, 2024
Greetings, Thank you for staying with us. We appreciate your feedback about the shower curtain. We will look into this to help better the stay of future guests. Overall, we are happy your stay was enjoyable, and we hope to see you again! Wam Regards,CQ Boston, Front Office Team

8/10 Good

Mireille

Traveled with family and small children
Easy access to places
Stayed 3 nights in Feb 2024
Response from Club Quarters Boston, Front Office Team on Mar 4, 2024
Greetings, Thank you for staying with us. We are happy to know you enjoyed your stay. Your review is greatly appreciated, and we hope to see you again!Warm Regards,CQ Boston, Front Office Team

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Club Quarters Boston, Front Office Team on Mar 4, 2024
Greetings, Thank you for staying with us. We appreciate your review and hope to see you again. Warm Regards,CQ Boston, Front Office Team

10/10 Excellent

Satoshi

Stayed 1 night in Feb 2024
Response from Senior Guest Experience Manager on Mar 20, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jarret

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strong quality for the price point.
Stayed 1 night in Feb 2024
Response from Club Quarters Boston Front Office Team on Feb 29, 2024
Greetings, Thank you for staying with us. Your feedback is important and very much appreciated. We hope to see you staying with us again!Warm regards,CQ Boston Front Office Team

8/10 Good

Imelda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all nice restaurants
Stayed 2 nights in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked our room last minute and they were so accommodating!! It’s so close to everything but also quiet and we loved the pub adjacent
Stayed 1 night in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

ISABELLE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 4 nights in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to everything in the downtown Boston area.
Stayed 2 nights in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite hotel boutique chain. The location is amazing. The rooms are clean and located in the most fantastic places in every city they’re located. I stayed in a CQ hotel twice last week, in Boston and NYC. Both exceeded my expectations. In addition to the location and rooms, they offer unlimited filtered water and a coffee machine that makes the best cappuccino! Love this hotel!
Stayed 2 nights in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Michele

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Senior Guest Experience Manager on Feb 28, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.