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Reviews of Comfort Inn Randolph - Boston

2.5 out of 5
Comfort Inn Randolph - Boston
1374 N Main Street, Randolph, MA

Reviews

7.4

Good

Rating 10 - Excellent. 308 out of 1001 reviews" "
Rating 8 - Good. 347 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was satisfactory
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking the time and giving us an outstanding 5-star feedback!I have shared your rating with my staff members, they join me in thanking you! For the 5-stars. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely,General Manager

10/10 Excellent

Kissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Thank you for taking the time and giving us an outstanding 5 out of 5 feedback! I have shared your rating with my staff members, they join me in thanking you! For the 5 out of 5. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely, General Manager

6/10 Okay

Amber

Traveled with family
Property was decently clean and tidy but an older building so dated and stained walls/carpets. Staff where friendly but didn't go out of their way. No available water cooler after breakfast was told Id need to buy from the vending machine. Many reviews i read where 10/10 wish their had been some honesty as I was lookig for higher quality .
Stayed 3 nights in Apr 2024
Response from GM on Apr 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our service and accommodation. As you pointed out, we are a dated hotel, and I would like to apologies for the inconvenience. We are keeping up with all the issues in hand and are making the corrections as we speak. Normal wear and tear are a daily occurrence. I would like to apologies again as you had not felt our staff did not go out of their way to make sure our guest is taken care of. They should have been more directional and understanding to your needs and concerns. As we do have a water cooler in the fitness room for our guest to use. Instead of them pointing you towards the marketplace for you to purchase a bottle of water.Originally, we had one in the breakfast area. Unfortunately, we are in a transition from the original water cooler to a new water filling station. Your satisfaction is important to us as a valued guest of our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael, Kennebunk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for the great service!
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Thank you for taking the time and giving us an outstanding 5-star feedback!I have shared your rating with my staff members, they join me in thanking you! For the 5-stars. We take great pride at the Comfort Inn Randolph - Boston and services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Sincerely,General Manager

10/10 Excellent

Glorisel

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Mar 2024
Response from Maria on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 2 nights in Mar 2024
Response from Maria on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Rosanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Maria on Mar 20, 2024
Thank you for the 5 stars. We will pass this along to our staff. Have a great night!

2/10 Terrible

Jamal

Stayed 1 night in Jan 2024
Response from Maria on Jan 10, 2024
Hello Jamal, can you please explain why your stay was horrible? Please call me at 781-961-1000. Nothing was mentioned at the Front Desk of any complaints.

6/10 Okay

Elsie

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Maria on Feb 14, 2024
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bringing in the New Year
Staff was very friendly, rooms were very clean and the beds very comfortable
Stayed 1 night in Dec 2023
Response from Maria on Jan 6, 2024
Happy New Year and thank you for staying with us!

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Maria on Jan 6, 2024
Thank you for staying with us!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Maria on Feb 14, 2024
Thank you for staying with us!

4/10 Poor

Katherine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower chair in my room had not been cleaned and had human fecal matter on it.
Stayed 4 nights in Dec 2023
Response from Maria on Jan 4, 2024
I am very sorry for the bad experience. I have forwarded this to the Housekeeping department. Have a great day!

8/10 Good

Bianchy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Maria on Dec 20, 2023
Thank you for staying with us.

6/10 Okay

Rolando

Traveled with group, Business traveler
Liked: Staff & service
Average
Stayed 2 nights in Dec 2023
Response from Maria on Dec 20, 2023
Thank you for staying with us.

2/10 Terrible

Milan

Stayed 1 night in Dec 2023
Response from Maria on Dec 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph - Boston. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us as a valued guest to our hotel. Can you tell me what was unsatisfactory about your stay?We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Bony

Liked: Amenities
It’s quiet and safe to stay there
Stayed 2 nights in Dec 2023
Response from Maria on Dec 20, 2023
Good morning. Thank you so much and we will let the team know. Have a great day!

2/10 Terrible

Belota

Disliked: Cleanliness, amenities, property conditions & facilities
The room was so noisy. I could literally hear everything that was going on in the next room.
Stayed 2 nights in Nov 2023
Response from Maria on Dec 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Randolph - Boston. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us as a valued guest to our hotel. Did you contact the Front Desk or Management? We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Daeja

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, room was clean and comfortable . Washer and dryer worked great and they also provide change in quarters to use. I enjoyed my stay !
Stayed 2 nights in Nov 2023
Response from Maria on Nov 28, 2023
Thank you for staying with us! Have a great day!

10/10 Excellent

MARIE S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maria on Dec 20, 2023
Good morning, thank you so much and we will let the team know. Have a great day!

6/10 Okay

Kris

It was easy to be on and off the main road quickly!
Stayed 3 nights in Oct 2023
Response from Maria on Nov 26, 2023
Thank you for staying with us!

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Curtains wouldnt close all the way letting in light. Toilets could be heard all night being flushed. Ac units are loud….! Sleep was limited and the pillows were tiny.
Stayed 1 night in Nov 2023
Response from Maria on Nov 19, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about it
Stayed 1 night in Nov 2023
Response from Maria on Nov 12, 2023
Thank you for staying with us! Have a great day!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for one issue. The Hotel was clean, quiet and very friendly staff. Only issue was the room we had on the 3rd floor did not have curtains that closed. The outside lights kept us up all night. Our room was facing the Lombardo's function hall and whatever lights that were outside shined into the room. Other then that it was a comfortable visit. If we return we will be making sure we are not on the same side of the 3rd floor.
Stayed 1 night in Nov 2023
Response from Maria on Nov 12, 2023
Hello. We are truly sorry for the inconvenience this may have caused. Did you contact the Front Desk for assistance in regard to this?

10/10 Excellent

JOVENEL

Good
Stayed 2 nights in Oct 2023
Response from Maria on Nov 3, 2023
Thank you for staying with us!

10/10 Excellent

Marsha, Brooklyn

Traveled with family and small children
Liked: Amenities
The suite was so beautiful, it gave an international feel which I have never experienced in a hotel in the States
Stayed 3 nights in Oct 2023
Response from Maria on Oct 31, 2023
I am very glad you enjoyed your stay with us in the states. Thank you for staying with us! Have a great day!

8/10 Good

Olivier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Maria on Oct 28, 2023
Thank you for staying with us!

8/10 Good

Charlene

Stayed 1 night in Oct 2023
Response from Maria on Oct 28, 2023
Thank you for staying with us!

4/10 Poor

corinne

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable Stay
The room was clean, the breakfast was good, however the comfort of the room regarding the temperature was poor. The temperature of room 411 was cold. The heating system of the room did not work, cold air came out of the heating system. Two extra blankets were given, and there was no other room to move to, due to the full capacity of the hotel. Arrived on Friday 10/20, it was reported then. They said they were "short staffed", but someone was to come up to the room but they did not, an extra blanket was given at that time. It was reported again on Saturday 10/21 another blanket was given; the room remained cool. Someone came up to the room on Monday 10/23 the day of check out to look at the system. Needless to say I was disappointed and was not comfortable during my stay.
Stayed 3 nights in Oct 2023
Response from Maria on Oct 28, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location and room were good. The wifi did not work. It appeared to be connected. But Terrible signal. Unable to connect to any internet service
Stayed 3 nights in Oct 2023
Response from Maria on Oct 23, 2023
My apologies. Managment is now aware of the situation! Thank you for staying with us!

6/10 Okay

Kathryn

Cobwebs and dust bunnies in the room! Front desk clerk was mumbling and cud barely understand him needs to be trained in customer service and work on his English skills
Stayed 1 night in Oct 2023
Response from Maria on Oct 28, 2023
I am sorry you COULD NOT understand the well-trained Front Desk Agent that speaks perfect English! Thank you for staying with us and have a great day!

8/10 Good

Michele

Liked: Cleanliness, staff & service
Breakfast could be improved..
Stayed 2 nights in Oct 2023
Response from Maria on Oct 18, 2023
Thank you for staying with us!

6/10 Okay

Eric

Stayed 2 nights in Oct 2023
Response from Maria on Oct 18, 2023
Thank you for staying with us!

10/10 Excellent

Moriah

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place was very budget friendly, was mostly clean and definitely in a safe area. Staff were friendly and very helpful and the location is great. We loved the continental breakfast and the night staff that checked us in was so kind. The two little things that kind of brought the rating down was in regards to the fact that the ceiling in our room had mold and dust on it, when we laid in bed at night we were looking up at it. The vent fan in our bathroom wasnt working so maybe that contributed? Not sure. The bathroom area under the sink also was a bit dusty. Housekeeping tidied our room the second day we had stayed but didnt stop by our third day at the hotel but maybe it was because we would be checking out the following day. All in all we would stay here again, would most likely just request a different room
Stayed 3 nights in Oct 2023
Response from Maria on Oct 22, 2023
Thank you for staying with us!

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Maria on Nov 5, 2023
Thank you for staying with us!

10/10 Excellent

Grace

Stayed 2 nights in Oct 2023
Response from Maria on Nov 5, 2023
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean inside and out. The staff was very nice. Location was nice- gas station and convenience store next door, highway right down the road.
Stayed 4 nights in Oct 2023
Response from Maria on Oct 15, 2023
Thank you for staying with us!

4/10 Poor

Mary

Disliked: Staff & service
I was disappointed about some things 3
Stayed 2 nights in Oct 2023
Response from Maria on Oct 19, 2023
Hello, can you tell me please why were you disappointed? Please the hotel and speak to management. 781-961-1000. Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, bit isolated and too far for a Boston trip.
Stayed 1 night in Oct 2023
Response from Maria on Oct 15, 2023
Thank you for staying with us!

2/10 Terrible

Jeanne

Disliked: Cleanliness, staff & service, property conditions & facilities
I made my reservation since 9/11/23 for 2 rooms. They gave us room 113 and 115 on the first floor. Room 113 was filty, funky smell and had flies. I can hear my son and his girlfriend screaming about the flies. Room 115 where I was with my husband, the floor had black spot, funky smell and the mattress were run out, when we laid on our back , we can see the chunk of dirt from the ceiling and there was a spider came in down from the webs. It was disgusting, very bad experience, very unhappy and embarrassed in front of my son's girlfriend. I invited the supervisor inside the rooms to see the filth, and he said there was nothing that he can do because when there is a third party involved, the money is not refundable and all other rooms were booked. I am very disappointed and hope someone else will not experience something like this.
Stayed 2 nights in Oct 2023
Response from Maria on Oct 15, 2023
Hello, I find this very interesting that you wrote this, especially after you were here for a party! No one else had an issue with their rooms. I was the one that checked you out that morning and not once did you mention anything to me! So, for you to make a complaint online is very disappointing! Especially when these are false accusations! But thank you for staying with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quiet back lawn. Breakfast is acceptable and Breakfast staff were personable. The fruit selection could have a few more choices. Only apples and oranges.
Response from Maria on Oct 8, 2023
Thank you for staying with us!

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
They dont clean things regularly. The property was ok
Stayed 4 nights in Sep 2023
Response from Maria on Oct 8, 2023
Hello, can you please explain to me by what you mean by we don't clean things regularly? If you like to discuss, please contact me at 781-961-1000. Thank you.

8/10 Good

AMY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay. Relatively clean. Good breakfast. Friendly staff.
Stayed 1 night in Sep 2023
Response from Maria on Oct 8, 2023
Thank you for staying with us!

8/10 Good

Jerry A

Traveled with family
Liked: Staff & service, amenities
We didn't like the door inside the unit to the other room.
Stayed 3 nights in Sep 2023
Response from Maria on Oct 4, 2023
Thank you for staying with us!

10/10 Excellent

Nereida

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Getaway
It was an awesome stay. Pretty quiet, was able to get rest and just an amazung experience overall. Id stay again.
Stayed 2 nights in Sep 2023
Response from Maria on Oct 2, 2023
Thank you for staying with us!

10/10 Excellent

Idowu

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Maria on Oct 1, 2023
Thank you for staying with us!

10/10 Excellent

Schneyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Maria on Oct 1, 2023
Thank you for staying with us!

2/10 Terrible

Hemant

I responded to your email, review it.
Stayed 1 night in Sep 2023
Response from Maria on Sep 30, 2023
I am very sorry but I don't see an email from you!

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
My Employee wait more than 3 hours to check in and at the end he paid again from his credit card because Front desk person could not find the reservation I spoke more than three hours to fix this issue with Expedia agent
Stayed 4 nights in Sep 2023
Response from Maria on Sep 30, 2023
Respectfully this was Expedia's fault not the Front Desk. They are the ones that make the reservations and sometimes they forget to send us the reservation. Have a great weekend!

8/10 Good

Dureshahvar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staf was extremely kind and helpful! As for the rooms themselves they were clean but our allergies were pretty bad each time in the room meaning it could have been dusty. Overall all it was a great stay!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Thank you for taking the time to complete our online review regarding your recent stay at our Comfort Inn in Randolph - Boston. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness for dust on your recent visit. I have shared your feedback with our housekeeping department to better handle these types of situations differently in the future. Feedback from our valued guest on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,