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Reviews of Comfort Inn & Suites Logan International Airport

2.5 out of 5
Comfort Inn & Suites Logan International Airport
85 American Legion Hwy, Revere, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1013 out of 1560 reviews" "
Rating 8 - Good. 378 out of 1560 reviews" "
Rating 6 - Okay. 90 out of 1560 reviews" "
Rating 4 - Poor. 35 out of 1560 reviews" "
Rating 2 - Terrible. 44 out of 1560 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jacsely on Apr 18, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Shayene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Selma on Apr 15, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Jared

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in relation to airport.
Stayed 1 night in Apr 2024
Response from Selma on Apr 14, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Jennifer, Malden

Liked: Staff & service, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from Jacsely on Apr 11, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet close to Logan, great staff and early breakfast
Stayed 1 night in Apr 2024
Response from Jacsely on Apr 11, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Taleia, Twinsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night due to layover. The hotel was nice, clean, and served breakfast. I didn’t have the opportunity to get breakfast brier had to leave early. They had coffee,tea , and muffins avait!
Stayed 1 night in Apr 2024
Response from Selma on Apr 9, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Robert D

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Selma on Apr 9, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 Okay

Deborah Esther

Disliked: Staff & service
Everything was fine. The room, breakfast was exquisit and pool. The staff at fhe front desk was helpful as well. However, the driver of the shuttle was a bit disappointing. We had 4 big luggages but that was fine cause my husband was there to manage that, I needed help with my carry on bec I am 6 months pregnant however, he asked me to put the suitcase on the upper most part the shelf which was hard for me since my tummy is big. He also dropped us in the arrival area not in the departure area and we had to walk bringing our luggages without a cart bec there was none. It caused too much stress to me. I hope the shuttle driver will be more considerate. Thanks
Stayed 2 nights in Apr 2024
Response from Selma on Apr 9, 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

10/10 Excellent

Dolores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff are friendly, loved the shuttle service drop off to train station and late night pick ups from airport. Breakfast was satisfying. Very convenient bus stops near the hotel.
Stayed 5 nights in Apr 2024
Response from Selma on Apr 9, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds! The airport transfer was seamless. The park, stay and fly is terrific! And love the 11am checkout and breakfast buffet.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Logan International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Patrice, Baldwinville

Liked: Cleanliness, staff & service, amenities
I picked this hotel because of it's shuttle service. The shuttle leaves every 30 minutes around the clock. The room was clean and quiet enough. There is a Mexican restaurant attached to the hotel. The food and service were both fine. I wish I'd had time to swim in the pool: it looked great.
Stayed 1 night in Apr 2024
Response from Selma on Apr 4, 2024
Thank you for taking a moment to share your experience at the hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is convenient to the airport with friendly staff
Stayed 1 night in Apr 2024
Response from Selma on Apr 3, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Roger

Great shuttle service from Logan at 2 am.
Stayed 1 night in Mar 2024
Response from Selma on Apr 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Nehal

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Selma on Apr 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Selma on Apr 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Ankit

Stayed 1 night in Mar 2024
Response from Jacsely on Apr 20, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

8/10 Good

Terence

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Selma on Mar 31, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Tressy

Stayed 3 nights in Mar 2024
Response from Selma on Mar 31, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Dana

Stayed 2 nights in Mar 2024
Response from Jacsely on Apr 17, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

jacqueline

Liked: Cleanliness, staff & service
Not a good area to get around. Seemed like being in the middle of a highway.
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 27, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

8/10 Good

RIEKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services. I needed airport shuttle to/from Logan Airport. I arrived late, but the hotel front was polite and efficient, sending the van right away. I particularly liked the Uber-like link they sent to my cell phone so that I could check if the van was approaching. Clean bed, comfy mattress, good breakfast. I will definitely stay here again. No night life or sight seeing activities around the hotel. But if you need a quick overnight stay for a reasonable price, this is a good place.
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 25, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Omari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacsely on Mar 26, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Lucson, Trenton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Jacsely on Mar 23, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

10/10 Excellent

Eileen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, convenient to the airport and 24-hour shuttle service.
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 23, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from Jacsely on Apr 11, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great and reliable shuttle service to the Airport. Very friendly staff. Very nice facility. Great and convenient Mexican Restaurant on premises!
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 19, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Jiani

Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Logan International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Julianna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very nice. There was a red stain in the carpet in the hotel room and it was a little dusty but other than that the hotel is gorgeous. I felt very safe there, especially needing to scan your keycard in the elevator to get to your room. They have tons of options at the breakfast and everything tasted great. I would definitely go back again!
Stayed 1 night in Mar 2024
Response from Selma on Mar 16, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Poor

WILLIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Wouldn’t recommend to anyone and wouldn’t come back.
Stayed 3 nights in Feb 2024
Response from Selma on Mar 12, 2024
Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

8/10 Good

NEIL

Stayed 1 night in Mar 2024
Response from Selma on Apr 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service
The room was big and quiet, but the shower set up was old an not really working. I alerted the management to the situation.
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 13, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

2/10 Terrible

Richard

Stayed 1 night in Mar 2024
Response from Selma on Mar 31, 2024
Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the 24 hour airport shuttle
Stayed 1 night in Mar 2024
Response from Jacsely on Mar 7, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good some homeless people we on the property
Stayed 3 nights in Feb 2024
Response from Selma on Mar 5, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was excellent. I called from that airport at 12:30AM, there is a dedicated "press 1 for shuttle service," the fellow told me a shuttle would pick me up in 11 minutes and he told me what door to wait at (B115 if I remember right), and the shuttle was there on time. Check in took less than 5 minutes. In the morning the shuttles leave every half hour. The room was exactly what you need for an overnight stay when you're stuck at the airport.
Stayed 1 night in Feb 2024
Response from Selma on Mar 5, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The staff was very nice. My room was very cozy. Everything was very clean and quiet. Plenty of breakfest options. I would definitely stay here again if in the area.
Stayed 2 nights in Mar 2024
Response from Selma on Mar 4, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 Okay

paul

Traveled with partner
Liked: Staff & service
It was ok, staff where friendly but hotel and rooms where dated
Stayed 3 nights in Feb 2024
Response from Selma on Mar 3, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Deanna

Stayed 1 night in Feb 2024
Response from Jacsely on Mar 23, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is always a very solid place to stay. Clean, well-located, restaurant on site, good value. We are disappointed to see that they have now changed their policy of free parking to $20 a night. This will impact our comparison shopping.
Stayed 1 night in Feb 2024
Response from Selma on Mar 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The people are amazing n Margaritas is a great place for food n drinks ❤️😎
Stayed 1 night in Feb 2024
Response from Selma on Mar 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Hector

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Jacsely on Mar 1, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Selma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Great , spacious clean rooms. Having a restaurant down stairs was so convenient for the family. Definitely would stay again.
Stayed 2 nights in Feb 2024
Response from Selma on Feb 27, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Stephenie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Selma on Feb 27, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and spacious with a great view of the city. The complimentary breakfast was excellent. There were many options and it was kept well stocked. The pool was on the small side, but my kids still had fun. We will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Jacsely on Feb 24, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

2/10 Terrible

Taj

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I didn’t like that you have to pay $20 a night to park on the hotel’s property. The breakfast also wasn’t very tasteful. The room service maids attitude was terrible.
Stayed 2 nights in Feb 2024
Response from Jacsely on Feb 23, 2024
Thank you so much for staying with us and for giving us your feedback we will have this in consideration because we strive daily to make our hotel the best it can possibly be. We hope you come back and see us soon.

10/10 Excellent

Jacquelin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 2 nights in Feb 2024
Response from Jacsely on Feb 23, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet,good breakfast,helpful staff .I recommend 👌
Stayed 3 nights in Feb 2024
Response from Jacsely on Feb 23, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy stay!
Stayed 1 night in Feb 2024
Response from Selma on Feb 19, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Staff were very helpful, and understanding. Will stay again
Stayed 1 night in Feb 2024
Response from Selma on Feb 19, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Veera

Liked: Property conditions & facilities
Very good option for airport travel.
Stayed 1 night in Feb 2024
Response from Jacsely on Feb 18, 2024
Thank you for providing feedback on your recent experience at the hotel. We take pride in providing efficient service for all our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.