Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great Service

Posted Apr 24, 2014
Pros: Location is very close to the marathon finish line.
Location: It's down town Boston. Everything is a short walk and there's tons of things to do.
I stayed at Copley Square hotel while I was in town for the marathon. The first room they gave me was getting a cigarette smoke smell no doubt from another guest breaking the rules. I asked to be moved and they accommodated right away. Some nice touches like special candies for Easter. It's not the Ritz but the service was great and the rooms were large and clean. That works for me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Boston Marathon

Posted Apr 23, 2014
Staff was extremely helpful. Location was perfect with respect to proximity from the finish line of the marathon. Complementary coffee in the am and afternoon wine was very nice! Only negative, elevators were slow to arrive.
1 out of 5
by A verified traveler

Poor customer service

Posted Apr 21, 2014
Rude and unhelpful staff. After staying numerous times at this hotel, I needed to amend a booking and was given zero consideration - all about the $$$ here.
5 out of 5
Recommended
for Everyone
by lars from Vermont

Fantastic location for the Boston marathon.

Posted Apr 20, 2014
Pros: Location.
Cons: Nothing we can think of.
Location: Shopping, public transportation and entertainment.
One of us has a replacement knee and walking more than one mile at a time is a real challenge. Staying at the Copley put us in the center of all the activities.
5 out of 5
Recommended
for Everyone
by Sharon from Nj

Spring break

Posted Apr 18, 2014
We visited Boston for 3 days, the hotel is perfectly placed. Although the hotel room is smaller then usual it was perfect in its layout. The staff was wonderful and curtious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended place to stay

Posted Apr 17, 2014
Concierge recommended beautiful eating places and was super helpful. Very clean boutique hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Apr 13, 2014
Small boutique room, but very comfortable for two people. Quiet room on the 4th floor overlooking the Boston Public Library. Would stay here again.
4 out of 5
Recommended
for Everyone
by Onchi from Hillsdale, NY

Beautiful hotel, tiny bathroom.

Posted Apr 10, 2014
I knew my room would be small, but the bathroom was barely the size of a closet. I am a small 100lb woman and I had to stamd against the toilet to close the bathroom door to access the shower. So glad I was alone!
2 out of 5
by B from NJ

Ok but not 4 star

Posted Apr 6, 2014
Had to get room at last minute. Felt hotel lobby was dark, staff friendly, my room was dark in a corner close to a building with little light. Room had scent - maybe old cig smell? - I called front desk but other king size room available they said had scent too. I stayed. Room service menu was limited because they were changing menus so what I saw on paper wasn't available. Bed was comfortable. All in all it was ok. Nothing like Westin across the street.
4 out of 5
Recommended
for Business Travelers
by Mike from Alberta

Location, location, location!

Posted Apr 6, 2014
Pros: This is period hotel (1890's) that has been restored nicely. My room was a little tight on space (1queen) but since I was traveling alone it was fine.
Cons: Not much! Keep up the good work...
Location: Lots of food/drinking establishments to visit with easy walking distance, too many to name.... Excellent access to MTB.
Went to Boston on short notice and came across this expedia offering, glad that I choose it. I would return to Boston in heart beat and stay at the Copley Square Hotel without hesitation!