Ratings based on 1,541 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from florida

Boutique hotel with issues

Posted Jul 28, 2015
Pros: Not much except location.
Cons: Room size, response to issues
Location: Middle to Copley Square. Shopping, outdoor events.
Checked into hotel and staff very pleasant. The room we were assigned was above a nightclub and smelled of cigarettes. Changed rooms into a TINY room with even smaller bathroom than I ever thought possible. All night long a guest above us pounded and continued to make noise all evening into the morning. Would NEVER go there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for many Boston neighbourhoods.

Posted Jul 28, 2015
Pros: All found in the experience :)
Cons: Share with potential visitor's that 'Mini-Bar' becomes a nightclub.
Location: Great location; walking distance to Beacon Hill; Boston Common; Boston Public Garden. Located near Copley Square terminal, so easy to access transit.
Great hotel with a great location. Very easy to get to on the Back Bay bus from Logan airport; close to the green line but also just as easy to walk the neighbourhoods & get a good sense of what Boston is like. Lots of good places to eat nearby, too. Staff was very pleasant & helpful; lovely cup of tea in the morning; ice lemonade water in the day & a glass of wine pre-dinner - all complimentary. The Friday night discovery that the lobby bar became a nightclub was a surprise; if your room is on the second floor, you would feel like you were in the nightclub. The staff apologized; asked the DJ to turn it down & were able to move our room to another floor the next day for the remainder of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON

Beautiful unique hotel, central Back Bay location.

Posted Jul 25, 2015
Hotel staff was friendly and helpful, wine reception was a nice addition to the stay. Busy bars on main level but not disruptive to the hotel at all. Lots within walking distance-shops, restaurants, local attractions, bars. Came for the Foo Fighters concert at Fenway-great experience-15 min walk from hotel. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from ocean city nj

Great back bay location

Posted Jul 21, 2015
Pros: location, staff and price
Location: close to everything and the T stop
Great staff - very friendly and helpful, great location - central to everything from quincy market to fenway park, nice room but on the small side (typical for older hotel) but great value for the price
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near all major attractions.

Posted Jul 21, 2015
Staff was excellent. Greeted every time they saw you. Only drawback was rooms were small and bathroom space also small. Would stay here again due to location.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 20, 2015
We enjoyed the history, scale and design qualities of the hotel. The rooms are small, but refreshingly decorated and up to date. Staff went out of their way to accommodate us and we're quick to offer help and suggestions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Nice hotel. Rooms are small. AC food be better. Staff is great.
2 out of 5
by A verified traveler

Posted Jul 20, 2015
At check in hotel staff was very rude to my wife and I. I highly doubt I would ever recommend this hotel to anyone. And the people that recommended it to me will no longer be going as well
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great staff.

Posted Jul 18, 2015
The hotel was across the street from s grocery store where we got fresh fruit, yogurt, snacks etc. It was very convenient and nice place. We were also very close to the "T" for easy transportation and one of the Duck Boat Tour locations.
4 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Posted Jul 18, 2015
Pros: Clean, comfortable rooms. Friendly, helpful staff.
Cons: I dunno, filters on the drains?
Location: Everything. Everything is nearby.
An amazing city. Hotel has been modernized. Room was small without being cramped. We never heard a peep from other rooms- in spite of a full hotel. Hotel staff were consistently friendly and went out of their way to provide a good experience. We passed by hotel management, maintaince, bell hops, and desk staff during our stay. Without fail, we were unobtrusively asked about our stay and if we needed anything. I requested extra conditioner and it was delivered (with additional toiletries) within minutes. Room service was acurate and efficient. There was a cockroach sighting in this very, very clean room. Being from a colder climate, this was not cool. This is an old city though- so, I guess this isn't uncommon.