Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Clean but older. Rooms very small

Posted Nov 12, 2014
Pros: I was impressed with the friendliness of the staff
Cons: The size of the rooms. They don't have to be much bigger, but I felt really cramped
Location: I was a little further away from the BCEC than I wanted to be. further down Tremont street (going away from the city), the area seemed sketchy.
I had to spend 1 night here due to the host hotel not having room availability. It was a nice hotel, older, but nice. The rooms were very small. The staff was pleasant and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Surprisingly wonderful hotel

Posted Nov 10, 2014
Perfectly located right in the middle of everything
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AL

Short Stay, but enjoyed it

Posted Oct 12, 2014
Pros: Location was good
Cons: They can't change this, but the room was quite small for the price
Location: Pretty much anything was within walking distance, if you can walk up to 2 miles there and 2 miles back...
We were only in Boston 2 nights, our stay was great, like the Hotel, good location, but the room was quite small for the price...Loved William the Bellhop...
3 out of 5
by A verified travelerfrom marlboro NJ

small rooms

Posted Sep 23, 2014
Cons: size of rooms
Location: in the theater district with many restaurants and bars.
very small rooms and no benefits for Marriott Gold members. it makes no difference if you a elite or not. the only think that you get is that your key says elite. It is embarrassing Marriott.
Comment from Hotel Management
Oct 4, 2014 by Cathleen General Manager, Hotel Management
Dear John Thank you for being a Marriott Reward Gold Elite member. Thank you for the feedback on your recent hotel stay. We sincerely appreciate our Marriott Rewards guests and I apologize that you did not feel acknowledged during your visit. I will share your feedback with our associates so that we can improve. Our historic hotel does have much smaller rooms compared to a typical Courtyard by Marriott. We recognize that this type of hotel is not for everyone. Please let me know when you return to Boston and I will do my best to make you comfortable. Sincerely, Cathleen Wardley General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pittsburghpa

close to my daughters apartment

Posted Sep 15, 2014
Pros: cleanliness room size
Cons: keep bar open after 10 pm
staff was accommodating friendly and helpful close to where my daughter lives and shops and eats and hangs out north shore is a grand time china town is fun
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Boston

Posted Sep 5, 2014
The hotel is excellently located. The staff were very helpful. Easy walk to many things. Room a little small. Bathroom is a sliding door- not much privacy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel in the heart of Boston.

Posted Sep 3, 2014
Pros: Convenience about this hotel was great! You can tour all of Boston by walking from this hotel.
Location: Good bars and restaurants are only a walking distance away!
My friend and I booked our room a few weeks before our stay. While the rate per night was a bit high, this was understandable given the fact that it was a holiday weekend. The rooms were clean with a nice view of the city. The bathroom was spotless. The beds were posh and very easy to fall asleep on. My expectations were met and satisfied.
2 out of 5
by A verified traveler

Noisy neighbors

Posted Sep 1, 2014
Pros: Close proximity to everything in city
Cons: Beds
Location: College
Had a room that was an adjoining room. The women in the room where extremely loud from 8 pm-10pm. Also, the room I stayed in seem to have running water through the pipes the whole night. it seemed as if the shower was on all night.
Comment from Hotel Management
Sep 4, 2014 by Cathleen General Manager, Hotel Management
Thank you for your post and thank you for your business. I am sincerely sorry that your stay was disturbed by nosiy neighbors. Please know that our staff is available 24 hours a day and will address any noise disturbance directly with the offending guest. Simply dial "0" and ask for asistance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 24, 2014
This was our first time to Boston so we weren't quite sure what area to stay in. This theatre district seemed to be a central point. This hotel was about a 15 min walk to most everything. We did also catch the subway (5 min walk) to venture elsewhere such as Fenway Park which was only about a 10-15 min ride!!!
5 out of 5
Recommended
by Bernadettefrom Nova Scotia

We had a fantastic stay......Thank You

Posted Aug 21, 2014 on Hotels.com
Great location. Very clean. They could not do enough for us.