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Dear Parminder,Thank you so much for your generous rating.I’m glad to hear that all went good with your stay. We look forward to a great experience whenever your travels bring you back to our area.All the best,
Great stay. I wish there was complimentary coffee in the lobby in the mornings. I don’t like using the little coffee pots in the rooms (dirty).
Overall a great stay, room was nice and staff were friendly. Easy walk to the T.
LILLIAN
Stayed 1 night in Apr 2024
Response from Sucre F. on Apr 14, 2024
Dear Lillian,Thank you so much for taking the time to share your detailed opinion with us & your generous rating.I’m sorry that our Starbucks offering at our Bistro was not to your convenience, we will make sure to share your desired amenities with our Brand Development team.We hope to seen you again soon for an even better experience.All the best,
Dear Jeanne,Thank you so much for your generous rating. I’m glad to hear that our location was just to your convenience and we look forward to seen you again whenever your travels bring you back to the Boston area.All the best,
Dear Brenden,Thank you for taking the time to share your opinion with us.Please accept my apologies for the inconvenience caused by the noise, as we encourage our guest to notify the receptionist upon this incidents please do so in the future anywhere you stay so that we are able to remedy this issue while active, I’m sorry once again the music disturbed your quiet time, and rest assure that we would be sharing this comment with our security team to ensure this was an isolated issue.Hoping for an opportunity to make it better by you, whenever your travels bring you back to the Boston area.All the best,
I loved the staff at this property they were all helpful, and courteous, addressed me by name, and were efficient. I especially liked being able to walk to the shopping area and have options of places to eat was excellent.
Robinae
Stayed 2 nights in Mar 2024
Response from Sucre F. on Mar 28, 2024
Dear Robinae,Thank you so much for your kindness and valuable feedback.I’m truly happy to hear that our team made it right by you and all was to your satisfaction.We would be awaiting to make it even better upon your next visit.Best regards,
Dear Samir,Thank you so much for your generous rating.I’m happy to hear the location was just to your convenience.Looking forward to your next visit.All the best,
Dear Joe,Thank you for rating your recent visit.We hope to see you again soon and make it even better for you.All the best,
8/10 Good
Abel
Traveled with partner
Jan 23, 2024
Liked: Cleanliness, staff & service, amenities
Abel
Stayed 1 night in Jan 2024
Response from Sucre F. on Jan 29, 2024
Dear Abel, Thank you so much for rating your recent experience with us. We hope for an opportunity to make it even better whenever your travels brings you back to the Boston area.All the best,
Dear Matthew,Thank you for rating your recent experience.Base on your scores we noticed there is place for improvement, and we hope for an opportunity to make it better for you whenever your travels brings you back to the Boston area. Thank you & all the best,
10/10 Excellent
Renee
Dec 5, 2023
Renee
Stayed 1 night in Nov 2023
Response from Sucre F. on Dec 19, 2023
Dear Renee,Thank you so much for your generosity.We are happy to see you enjoyed your recent visit.Looking forward to another great experience soon.All the best,
Dear Christina,Thank you so much for your generous rating.I’m glad to see we made it right by you.Looking forward to seeing you again soon.All the best,
10/10 Excellent
Rafi
Nov 2, 2023
Rafi
Stayed 1 night in Nov 2023
Response from Sucre F. on Nov 3, 2023
Dear Rafi,Thank you so much for your generous rating.We’ll love to see you again soon for another great experience.All the best,
Good stay - cheaper than the properties downtown and clean. The check in and check out was pretty smooth - the staff were nice and helped when required. Would definitely be back.
Jayalakshmi
Stayed 3 nights in Oct 2023
Response from Sucre F. on Nov 3, 2023
Dear Jayalakshmi,Thank you so much for sharing your detailed opinion with us, I’m glad to hear you enjoyed your stay and the staff interactions.We hope to see you again for an even greater experience whenever you visit our area.Regards,
Easy parking but still charge 25.00 per night to park in open parking lot
Craig
Stayed 1 night in Oct 2023
Response from Sucre F. on Oct 20, 2023
Dear Craig,Thank you so much for your generous rating.I’m glad to hear that parking was just to your convenience and you enjoyed your visit.Looking forward to seeing you again soon.All the best,
Amazing. The staff was so friendly too. Everything clean and great location
Verified traveler
Stayed 2 nights in Sep 2023
Response from Sucre F. on Oct 9, 2023
Dear Anonymous, Thank you so much for your generous feedback.We look forward to seeing you again soon to another amazing experience.All the best,
10/10 Excellent
Nancy B
Sep 23, 2023
Liked: Property conditions & facilities
Nice Employees
Fabulous staff. Kind and cheerful people. Thank you!
Nancy B
Stayed 2 nights in Sep 2023
Response from Sucre F. on Sep 24, 2023
Dear Nancy B,Thank you so much for your generous rating and kind feedback. It’s very satisfying to learn that our team made it right by and you enjoyed all interactions.We hope to seen you again soon for to collect more memories.All the best,
This was an amazing hotel, we loved the staff, specially the last at the front Ashley! You were awesome! 10/10 for sure. Great plazas around and Uber and transportation was super easy to get downtown or to Gillette for a game. I will be back next year for sure
Kevin
Stayed 3 nights in Sep 2023
Response from Sucre F. on Sep 14, 2023
Dear Kevin,Thanks a ton for your detailed feedback and kindness opinion about our team mate.I’be sure to relay your feedback to Ashley and the rest of the team as a boost source to encourage them to continue giving it all to our value guest like you.We would happily be awaiting to see again next year for another great experience.Thank you & all the best,
2/10 Terrible
Kirsten
Sep 13, 2023
Kirsten
Stayed 5 nights in Sep 2023
Response from Sucre F. on Oct 9, 2023
Dear Kirsten,Thank you for rating your recent experience.I like to extend our apologies for failing short to keep your expectations. Based on your scoring n your rating we noticed there is opportunity for improvement and we hope to see you again so we can make it right by you.All the best,
Dear Kirsten,Thank you you so much for your generous rating, I’m glad to hear you enjoyed the staff interactions and that the team made it right by you.Hoping to seen you again soon.All the best,
Located at the South Bay shopping center, easy access to Target, Home Depot and restaurants like Wahlburgers and110 Grill.
Matthew
Stayed 1 night in Sep 2023
Response from Sucre F. on Sep 11, 2023
Dear Matthew,Thank you so much for your generous feedback.We are glad to see that the hotel location and nearby retails and restaurants were just to your convenience.Looking forward to seeing you again soon.All the best,
10/10 Excellent
Xiaoli
Sep 2, 2023
Xiaoli
Stayed 3 nights in Aug 2023
Response from Sucre F. on Sep 24, 2023
Dear Xiaoli,Thank you so much for your generous rating.We hope to seen you again soon.All the best,
Overall stay was enjoyable, only downside was our flight arrival we got in around 1am and the food selection at the hotel wasn't big. Yes snacks available but we wanted more then just chips, They did inform us of Uber eats luckily was able to find a pizza place still available for delivery.
Isabel
Stayed 3 nights in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Isabel,Thank you so much for your time and opinion.I’m sorry to hear that our Market options were not convenient for you rest assure that we would revise our offering and potentially add few more options for future guests.I’m glad to hear that you were able to order some Pizza and enjoyed your stay overall.Looking forward to seeing you again soon and make it better for you.All the best,
The location is great! I love how everything was close by, walking distance. Rooms are very comfortable, staff was great! Housekeeping was the best, the ladies were fantastic! Overall, it was a great place to stay.
Aymee
Stayed 4 nights in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Aymee,Thank you so much for your generous rating and detailed feedback.I’m glad to hear that you had a comfortable stay and the team made it a fantastic experience for you.We look forward to welcoming you back soon.All the best,
Easy to check in the convenient cafe restaurant and the friendly staff.
Leopoldo
Stayed 3 nights in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Leopoldo,Thank you so much for your generous feedback, I’m happy to learn we made it right for you and the restaurant was just to your convenience.We look forward to seeing you again soon.All the best,
Dear Ramraj,Thank you for rating your recent experience with us.Based on your scoring we noticed place for growth and rest assure that we would continue doing the necessary adjustments to make it even better for you.Hope for an opportunity to elevate your next experience when you’re back in Boston.All the best,
10/10 Excellent
Keith
Aug 16, 2023
Keith
Stayed 2 nights in Aug 2023
Response from Sucre F. on Sep 11, 2023
Dear Keith,Thank you you so much for your generous rating.Hoping to seen you again soon.All the best,
6/10 Okay
Theresa
Traveled with family
Aug 16, 2023
Liked: Cleanliness, staff & service
Beds and pillows were uncomfortable. Sheets were scratchy. Mattress stained.
Theresa
Stayed 1 night in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Theresa,Thank you for sharing your opinion with us.Please accept my apologies for the inconvenience faced during your visit as this was not up to our standards. We have addressed your concerns to ensure this was an isolated issue.We hope for an opportunity to make it better for you whenever your travels brings you back to the Boston area.Sincerely,
While on vacay here, my mom broke her hip. So this extended our stay. The hotel staff were extremely nice and helpful and made sure we were taken care of. I couldn’t be more grateful.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Sucre F. on Sep 14, 2023
Dear anonymous,Thank you so much for your generous rating and kind feedback. Hoping that your mom’s is much better now, Im glad to hear that our team made this sour experience an easier one by taking care of you and your family.We look forward to an opportunity to see you again soon.All the best,
6/10 Okay
Raghida
Traveled with family and small children
Aug 8, 2023
Did not like area and felt unsafe
Raghida
Stayed 4 nights in Aug 2023
Response from Sucre F. on Sep 11, 2023
Dear Raghida,Thank you for sharing your feedback.I’m sorry to hear you felt unsafe in our neighborhood, as we are located in a retail and emerging restaurants and luxury apartment complex I wish we had the opportunity to share detailed information and share tips about our area.We hope for an opportunity to change your impressions whenever your travels brings you back to the Boston area.All the best,
Check in was easy and the front desk was very helpful
Patricia
Stayed 1 night in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Patricia,Thank you for sharing your brief opinion with us.I’m glad to hear that you enjoyed the team interactions and we made it right for you.Looking forward to seeing you again soon.All the best,
Dear Michael,Thank you so much for your generous rating.Hope to seen you again soon.All the best,
2/10 Terrible
changsoo, wildwood
Traveled with family
Aug 5, 2023
Worst hotel stay experience for 25 years. Too noise. Staff did not take action for mote than 30 mins for the niose outside. Also worst hotel guest next to my room. banging the wall all night.
Had to get out of the hotel 7 in the morning. Could not stay at there any longer.
changsoo
Stayed 1 night in Aug 2023
Response from Sucre F. on Aug 29, 2023
Dear Changsoo,Thank you for sharing your feedback with us.I’m truly sorry to hear you were affected by exterior noise, our team had involved public safety and I’m sorry again that it took them longer than usual to resolve this matter.I hope for an opportunity to make it better for you whenever your travels brings you back to our area.All the best,
8/10 Good
La'Kesha
Aug 3, 2023
La'Kesha
Stayed 1 night in Aug 2023
Response from Sucre F. on Aug 4, 2023
Dear La’kesha,Thank you so much for your generous rating. We noticed that there is still please growth and we hope for an opportunity to make it better for you whenever your travels brings you back to the Boston area.All the best,
10/10 Excellent
eric
Traveled with group
Jul 30, 2023
Liked: Staff & service, room comfort
Ok for money
Uneventful … older building… need better vacuuming systems Your not in the city, your beside highway in mall.
eric
Stayed 1 night in Jul 2023
Response from Sucre F. on Jul 31, 2023
Dear Eric,Thank you for sharing your opinion with us and your generous rating.As we approach the final touches of our refreshing service, we hope to seen you again soon to elevate your experience.All the best,
The guy who checked us in was not friendly unlike his other colleagues who were welcoming. Special thanks to the rest of the staff especially the staff who helped us with the shuttle tickets.
Marcia
Stayed 1 night in Jul 2023
Response from Sucre F. on Jul 30, 2023
Dear Marcia,Receiving a warm and friendly welcoming from our team sets the tone for a great experience and I’m sorry that this was not your experience. As you described this particular interaction was different from the rest of team who truly deliver hospitality up to our standards and rest assure that the necessary adjustments would be taken to ensure this was an isolated issue.Hoping for an opportunity to make it better for you whenever your travels brings you back to the Boston area.All the best,
Dear Munir,Thank you so much for rating your recent experience. We noticed some place for improvement and rest assure that we would continue to elevate the quality of service to make it even better upon your next visit.All the best,