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Reviews of DoubleTree by Hilton Boston - Downtown

4 out of 5
DoubleTree by Hilton Boston - Downtown
821 Washington Street, Boston, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1005 reviews" "
Rating 8 - Good. 266 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 74 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Safe in the room did not work, the shower had no water pressure, but the location is extremely convenient. The Hotel does not actually have a pool, it is connected to a YMCA and shares their pool. The staff, especially the bartender was truly lovely, the building itself just clearly wears age.
Stayed 3 nights in Apr 2024

4/10 Poor

YOKATIA, BRONX

Traveled with family and small children
Disliked: Cleanliness, amenities
The parking at the hotel is $63 dollars per day. The pool does not belongs to the hotel. I will not recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to many popular sights in Boston.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann Marie

Traveled with family
We liked the live solo musician in the lobby!
Stayed 1 night in Apr 2024

10/10 Excellent

becky

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! In the heart of it all
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. You got to use the attacked YMCA for the pool and gym which was nice. The only negative was the bed was a little small (we had a room with two double beds).
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Shad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. Great price point. Everything a traveler could need right onsite. Great location. Friendly staff and quiet, comfortable rooms.
Stayed 1 night in Apr 2024

8/10 Good

Mato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay only a short 10-30 minute walk from downtown (depending on where you want to go). I was there for an anime convention and walked to and from fairly easily. Fairly safe area. Hotel was good for the price and had other amenities I didn't use like a full 24/7 gym next door (I think they borrow the YMCA gym and offer it to guests), laundry, and bar and lounge that was open pretty late. Staff was really helpful. Only thing I didn't love was the massive deposit ($300 in my case) and how long it takes to get it back (still waiting).
Stayed 4 nights in Mar 2024

10/10 Excellent

Alyanna Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

6/10 Okay

Tomer

Stayed 4 nights in Mar 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carlos, Etobicoke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, a bit run down, staff was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a city break
Stayed 4 nights in Mar 2024

10/10 Excellent

pamela

All was good until this loud machine like noise started going off randomly in the room at 5am.
Stayed 1 night in Mar 2024

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel Fantastic staff Close to everywhere you want to be and see Lovely sized room
Stayed 4 nights in Mar 2024

10/10 Excellent

Diayellon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Staff was very accommodating
Stayed 2 nights in Mar 2024

8/10 Good

Eliza

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Gayla, Rohnert Park

Stayed 1 night in Mar 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Pitias

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room is clean.They have a hidden fee deposit .fee is not listed in the website. Make sure to bring extra cash.
Stayed 1 night in Mar 2024

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. I was able to check my bag before check in and after check out, which was a huge plus since i had several hours between arriving into town and check in, so I was able to explorre without lugging my bag.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thanakorn

Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lighted magnifying mirror in the bathroom. It was perfect for applying make-up! Thank you for adding this feature for all of the ladies who want to look fabulous!
Stayed 2 nights in Feb 2024

8/10 Good

Jean-Marc

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Dining in the hotel was simple and overpriced like most of the dining places in Boston. More than limited dining in the neighborhood. Nice bar in the lobby.
Stayed 2 nights in Feb 2024

8/10 Good

Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities
During our stay, the room had a faulty door mechanism and required us to tap the lock several times before allowing us to enter the room. Also, we stayed during the Christmas holiday. The hotel was decorated festively but the surrounding area did not show any holiday decor. We are more disappointed since we were there the year before and there was a look and feel of the holiday.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime, Bridgewater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was expensive and limited.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jinseob

Stayed 1 night in Feb 2024

8/10 Good

Daphne

Liked: Cleanliness, staff & service
We stayed for one night . Easy walk to the Boston convention and exhibition center. They have Starbucks and parking . Parking was full so we parked right next to the hotel, at the hospital and it is cheaper. $40 for 24 hours
Stayed 1 night in Feb 2024

10/10 Excellent

Peter TaeHoon, Seoul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean room. Staffs are all nice. Pretty much safe area. Good food. Overall..... Great!
Stayed 5 nights in Feb 2024

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities
Specifically booked this hotel over another hotel because Expedia claimed it has a pool. However, it does not. Instead it has access to the YMCA pool next door which has very limited hours for 'family swim' (as opposed to 'lap swim'.) I am annoyed because this was the deciding factor and I paid more money on the promise of a pool. But the staff are very pleasant, and proximity to public transit is great, and you get a cookie on arrival.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and so convenient!!
Stayed 1 night in Feb 2024

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked at this Double Tree I was given a price of 160 dollars for the room. That’s the price I expect to pay. I got to the hotel to check in and the price doubled because of FEES. HOW IS THAT POSSIBLE??? One of these fees was a PARKING FEE and I took the train in and a taxi!!!! I didn’t even park and was given a snarky attitude by the girl at the desk as if this should be some normal expected thing I should pay upon arrival! I was in town for one night with obviously no car to run around and find something so I was stuck paying almost 300 dollars for a room I thought I’d be paying half that price for. I then found a huge wad of toilet paper in the toilet upon arrival into a very mediocre room definitely not worth 300 dollars. And the bed and pillows are criminal they are so awful. I woke up with a back and neck ache and the beginnings of a migraine from the most uncomfortable sleep I may have ever had then loud insistent tapping on the door from housekeeping to round it all off. This hotel is garbage. You could not pay me to stay here or suggest it to anyone.
Stayed 1 night in Feb 2024

8/10 Good

Vale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Chinatown
Stayed 2 nights in Feb 2024

10/10 Excellent

Yaqing

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Dec 2023

8/10 Good

Sean, Abington

Stayed 1 night in Feb 2024

8/10 Good

Dung, Columbia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I found some blood stains on the comforter. The staff did try to change it right away but it made me a little uncomfortable. The room service showed up in take-out boxes with small portions for the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great service! Was excited to be offered allergy friendly welcome cookies and provided me with a wine opener after I forgot to pack one
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking before check in could be made more clear.
Stayed 1 night in Feb 2024

10/10 Excellent

Amit, Boonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for quick in and out.
Stayed 2 nights in Jan 2024

6/10 Okay

Kimberly

Traveled with family
Disliked: Amenities
I was overcharged
Stayed 1 night in Jan 2024

6/10 Okay

Alfie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue was the beds and pillows they were very uncomfortable unable to sleep
Stayed 2 nights in Jan 2024

8/10 Good

Jill, Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here regularly- great hotel
Stayed 1 night in Jan 2024