Ratings based on 1,366 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Chicago

Never Stay Here!!!

Posted Jun 29, 2015
I booked my room on line. When I arrived there was confusion regarding my reservation. We were placed in a suite room with a large conference table in the living room. I reserved a room with a balcony that was listed to sleep 4. The staff said that this was not true. I had to produce a copy of my reservation along with the number. I was told that the room was sufficiently close to what I reserved so there was nothing the hotel would do. The staff and manager were condescending and rude. I would NEVER recommend this hotel.
3 out of 5
by A verified traveler

Posted Jun 29, 2015
While the room appeared clean it felt dirty and the sleep sofa would not pull out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel close to Harvard

Posted Jun 4, 2015
We were here for our son's graduation from Harvard and have stayed here a few times before during his 4 years here in Boston. We love the hotel and had a beautiful view of the Charles River.
Comment from Hotel Management
Jun 18, 2015 by Whitney A. Goncalves, Hotel Management
Thank you so much for staying with us during your trips to Cambridge and Boston. We are so glad that we had the pleasure to provide you with accommodations during your visits and we hope we have the opportunity to have you as our guest soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Pros: Cookies on cookies on cookies
Cons: Roll out beds in couches not very comfortable.
It was good. Better than I was anticipating. Room service was way to expensive. A salad, coke, and burger comes out to $50. Sorry, I had to send that food back. To present a receipt with 5-6 line items of additional fees is not welcoming and that food is not worth $50 of value. $35 dollars for the same meal downstairs, 2mins away. 2mins of travel is NOT worth $15.
Comment from Hotel Management
Jun 18, 2015 by Whitney Goncalves, Hotel Management
Thank you for providing your unique experience with us. We are glad that we had the opportunity to exceed your expectations although I wish we were able to do the same when it came to the room service. We want to ensure we have different options for our guests depending on their needs and we are glad you were able to visit our restaurant for your dining experience. We will definitely share your feedback with our Outlet team and we look forward to seeing you in the future.
1 out of 5
by A verified traveler from Las Vegas

Big disappointment

Posted May 29, 2015
Decided to stay here based on location but most importantly reputation as a leading hotel brand. I certainly made a mistake. The hotel is set up as a large atrium where the room doors open up to an indoor balcony. This isn't an issue so much during the day but at 10pm-12am when the bar on the 3rd floor is so loud that I can hear it in my room on the 15th floor is ridiculous. I walked out of the room to see many others on the balconies on most every floor. The wifi is a complete joke. It took over 4 hours to download one movie to my iPad. There are other hotels right across the river which will likely be a better option. And the $35 a day parking is excessive given the location. I work in the hotel/hospitality industry and this was about the worst I've seen given the full rate I paid. There was zero concern from the front desk upon checking out.
Comment from Hotel Management
Jun 20, 2015 by Whitney Goncalves, Hotel Management
We regret that we were not able to provide you with the quality service you should expect from the DoubleTree. Your honest feedback is critical to improving so that we can provide accommodations you deserve when visiting with us, so we thank you for sharing this experience. I truly apologize for the noise disturbances from the atrium and we will look into solving this issue which caused an inconvenience during your time with us. We are very proud to offer complimentary internet and on site parking to our guest and we apologize that there was an issue with these amenities. We look forward to improving in these area's and also for the opportunity to serve you, if your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester cty, ny

Great hotel!

Posted May 29, 2015
Pros: Spacious rooms, very clean, great front desk and dining room staff, food terrific, bed comfortable, room quiet.... Would definitely stay there again.
Cons: Roof top deck should be open later...closing at 10pm on Friday, Sat and Sunday is disappointing
Great hotel .. Looking forward to staying there again!
Comment from Hotel Management
May 31, 2015 by Whitney , Hotel Management
Thank you for your feedback on your stay. We are so happy to hear that you enjoyed your visit and we look forward to welcoming back in the future. Kind Regards,
2 out of 5
by A verified traveler from NY

Issue on May 23

Posted May 27, 2015
Pros: Shuttle to the subway stations
Cons: Free breakfast Automatically log in website as long as the guest is staying in the hotel.
Location: MIT, Harvard tour
It is very noisy in the evening of May 23. It seems there is an event in the totel in that night. But no notice to other guests in advance. It is very noisy in the evening in the lobby, starting from the dinner time to mid-night. The singing or loud speech became to abusing and flight around 10:00pm. I started to worry about the safety of staying in this hotel. I should call the police. I don't know how the Hotel allows this happen and not stop it. Furthermore, no sorry or explanation the next day – does it mean such event is normal in this hotel? My daughter could not fall in sleep until mid-night and we have to cancel all the schedule on May 24. I was very disappointed and not recommend this hotel.
Comment from Hotel Management
May 31, 2015 by Whitney , Hotel Management
Thank you for staying with us during your recent visit with us to the Boston - Cambridge area, although I wish it was a more positive experience. I am deeply sorry of hear the issues that occurred and wanted to share with you that we do not allow events of this type at our hotel and the police were notified. Our team is well trained to deal with situations like this and take immediate action. Unfortunately they are not always resolved so quickly which we deeply regret since this leads to noise disturbances for all of our guests. We are constantly looking for ways to prevent disturbances and we thank you for your valuable feedback which will help us improve. We appreciate you as a guest and we hope we have the chance to Make It Right for you on a future stay. Thank you. Kind Regards,
3 out of 5
by A verified traveler from New York, NY

Will not be going back

Posted May 26, 2015
The hotel didnt have hot water in the sink, the jazz club was very loud into the late hours of the night, a fight broke out on the 9th floor around 2 a.m. and kept the hotel guests up. Parking was difficult due to the jazz club.
Comment from Hotel Management
Jun 20, 2015 by Whitney Goncalves, Hotel Management
It is quite disappointing to hear that we did not impress you during your recent visit with us. It is our goals to exceed the expectations of our guest and I truly apologize that these issues tainted your experience. I can assure you that these issues are not of the norm and we have investigated what caused these issues during your time here. It is great to hear your experience so we know where we fell short. We look forward to improving and hopefully having you as our guest in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

すべてスイーツ使用のホテル

Posted May 24, 2015
部屋がすべてスイーツ使用になっていて、広くて快適。チャールズリバー沿いでケンブリッジの自然も楽しめる。道路沿いなので車がないとちょっと不便かも。
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel, good river views

Posted May 5, 2015
Pros: Spacious suites. Sculler's Jazz Club.
Cons: Parking spaces hard to navigate. Hard to find spaces indoors when there are events at the hotel-seems to be often. Overpriced wuth all these issues,
Stay at this hotel frequently. Spaciousness of suites is nice.
Comment from Hotel Management
May 9, 2015 by Whitney, Hotel Management
Thank you so much for sharing this with us and for your loyalty. We are so happy you enjoy the views from our hotel, It happens to be our favorite part of the hotel also! We look forward to seeing you soon. Have a wonderful weekend.