Ratings based on 137 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Alabama
Great location across from Boston Public GardenPosted Jun 29, 2015
Cons: Would love for the gift store to be larger and to include beverages.
Location: Swan boat rides across the street make for a lovely evening. Right next to MBTA for convenient subway treks. Right next to Newbury Street for shopping
Super helpful, kind, friendly staff. Wonderful experience
for Everyoneby A verified traveler from Rochester, NY
Great property with a friendly&professional staffPosted Apr 7, 2015
Pros: see above
Cons: perhaps a few extra pillows in the closet
Location: Went across the street to the park every day. Grabbed a beer at TJ O'Connors which was right behind the hotel. Ate at Chart House, Oceanaire(best),
--checked in and was walked to the elevator --went for a jog across the street in Boston Commons and was welcomed by the doorman with a towel and a water --each day room was cleaned beautifully and timely. Draw down service was flawless --shower ranks in my top ten of all time showers --pool and work out area is gorgeous --best burger in town …while expensive it is worth it --TV's were top quality…but did have a little problem with the picture while watching sports --Found a great irish pub behind the hotel(thanks to the doorman) --TJ O'Connors. --When leaving….the staff helped us get our car and pack all of our stuff ---This hotel is worth the premium price!
for Everyoneby A verified traveler from California
Beautiful hotel in perfect locationPosted Apr 6, 2015
Beautiful hotel, easy walking distance to many Boston points of interest - Beacon Hill, Newbury St, Public Garden, Boston Common, Freedom Trail, Cheers Bar, many historical points of interest. Easy to get to TD Garden for a Celtics game or Fenway Park. Our room overlooked the Public Garden and we saw some beautiful sunsets from our window. The hotel staff was so welcoming and helpful. They brought us a welcome to Boston plate of sweets on our first night. We wanted to go to Patriot Place and the concierge arranged for a rental car to be dropped off for us for the day. They took care of it being returned as well. Ths staff made our stay feel personal and like they really knew us. The brunch in the hotel restaurant is wonderful. The pool and hot tub are great, as are the workout facilities. You pay more to stay at the Four Seasons but it is absolutely worth it.
by A verified traveler from Mexico City
The hotel is over-priced and needs room refurbish.Posted Feb 24, 2015
Cons: Rooms, carpets and furniture.
The hotel is over-priced and the rooms need refurbishing, carpets, mattresses and the furniture in general. It is not a $ 600+ hotel room.
for Couplesby A verified traveler
Posted Jan 6, 2015 on Hotels
for Familiesby Valerie from Brookline
Unwanted early morning wakeupPosted Jan 6, 2015 on Hotels
Great location, beautiful amenities, however... loud slamming doors in the hallway way too early Sunday morning definitely spoiled my one night staycation with my 8 yr old daughter. The receptionist at checkout was completely uninterested in hearing my concerns. Oh well. At least the receptionists at check-in was great...
for Couplesby Adel
Posted Jan 1, 2015 on Hotels
for Everyoneby A verified traveler
Posted Dec 2, 2014
Cons: The restaurant and bar service on Thanksgiving Day was less than accommodating. What a disappointment.
Almost as expected. Bar service was disappointing.
for Everyoneby A verified traveler from st. John's, Canada
Nice hotel but room for improvementPosted Nov 23, 2014
Pros: The location and helpfulness of the staff
Cons: The restaurant and bar need improvement to catch up with the rest of the hotel standards
Location: Great location across from Boston Common and close to upscale shopping. We were never asked if we wanted daily newspaper.
We stayed in the hotel in November of this year in a business/ pleasure visit to Boston.
for Familiesby A verified traveler
Posted Nov 19, 2014 on Hotels