Ratings based on 1,358 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

room not ready

Posted Jun 2, 2014
got there at 3;30pm check in 3:00 pm room not ready waited 45 min still not ready had to take another room 1 floor down from the 26 floor $300.OO a nite not good
Comment from Hotel Management
Jun 3, 2014 by Dominique, Hotel Management
Thank you for posting your recent review. Please accept my sincerest apologies about your room not being ready on time. I have reviewed your comments with our housekeeping director and we're taking the appropriate actions to help prevent this from happening again. I hope to see you again the next time you decide to come to Boston.
3 out of 5
by Tom from CT

Hilton close to all the action in Boston

Posted Jun 2, 2014
Pros: The people were nice and generally helpful, the room was nice and clean.
Cons: The elevator noise was very annoying but I suspect nothing can be done about it.
Location: Right near some of the nicer areas of town so easy walking access to most areas.
The hotel was generally OK, and the service good other than check in. Attempted to check in early and the front desk indicated we could wait a few hours and get a higher floor room, when we came back as requested the same front desk person checked us in to a lower room than the first time. After some grumbling about the experience the Manager found us a better room. The only negative was the room noises, the elevators were very annoying (rm 1513), sounded like and airplane flying around outside and there was a high frequency noise from a fan from another room.
Comment from Hotel Management
Jun 3, 2014 by Dominique, Hotel Management
Thank you for your review of your past stay at Hilton Back Bay. We always appreciate hearing from our Guests - including when comments help identify ways we can improve. I apologize that your comfort was interrupted by noise in the room and that check in didn't go as smoothly as what you would expect from a Hilton. I have taken this up with our Front Office Director and Engineering Department to ensure these issues are fixed. I do hope the next time you return to Boston you consider staying with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

2nd Stay At the Back Bay Hilton

Posted May 25, 2014
Pros: Breakfast buffet was great and at $20 was an excellent value.
Location: Great Back Bay location. Centrally located and within walking distance to Prudential ,The Commons, and public transportation (the T).
Just returned from my second stay at the Back Bay Hilton. I returned to this hotel because of location, service and quality. The staff is efficient and friendly...everyone from housekeeping to front desk to doorman. Always there to great you with a smile and to help you if needed.
Comment from Hotel Management
May 27, 2014 by Dominique, Hotel Management
On behalf of my team, thank you very much for your very gracious review. We will print and post on our Team Member bulletin board so all can read your kind comments. I consider myself very fortunate to work with a bunch of true professionals.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2014
Nice room, cleaned well, just the right amount of attention. Nice breakfasts in the restaurant and nice personnel. All just fine.
Comment from Hotel Management
May 16, 2014 by Dominique, Hotel Management
Thank you very much for taking the time to post a review of your experience at the Back Bay Hilton. I appreciate you taking the time to compliment our staff! I am fortunate to have a great team that focuses on taking care of our guests, and I thank you for noting it! I look forward to welcoming you back to Boston.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to boston marathon finish line

Posted Apr 29, 2014
The hotel's location was great for access to all kinds of stores and restaurants within walking distance. A close walk to the Boston marathon finish line. The staff were very friendly and extremely helpful. We were frustrated that access to the wifi in our room was not included in the price of our stay. We were also disappointed that breakfast was not included especially when we paid nearly $400 per night.
Comment from Hotel Management
Apr 30, 2014 by Dominique, Hotel Management
We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations. Your many wonderful compliments for our hotel and staff are sincerely appreciated. I did see that internet cost was a bit of an issue with you. We do offer complimentary WI-FI in our Lobby, Starbucks area as well as in our outstanding restaurant and bar Forty Dalton. Hilton also has an amazing rewards program and complementary internet is one of the perks! I thank you again for your post and we hope to welcome you back soon to our Back Bay Hilton.
Comment from Hotel Management
Apr 30, 2014 by Dominique, Hotel Management
Thank you for taking the time to complete our online survey following your stay with us. It is through such feedback that we are able to continually improve our on property experience to meet and exceed the needs of our guests. We do offer many packages that include breakfast and parking that we hope you can take advantage of the next time you stay at our Hilton Back Bay.
4 out of 5
Recommended
for Families
by A verified traveler

Good hotel for the Boston Marathon

Posted Apr 24, 2014
Pros: Close to things we wanted to go to.
Cons: - I find it very odd that you can go to coffee shops and sandwich shops and get free wi-fi but an over $100 a night hotel has to charge for wi-fi
Was there for the Boston Marathon it was nice time.
Comment from Hotel Management
Apr 28, 2014 by Dominique, Hotel Management
I'm so glad that you were able to enjoy the Boston Marathon which was just blocks away from our Hilton Boston We hope to have the opportunity to welcome you again soon!
5 out of 5
Recommended
for Everyone
by Nad from Manchester

excellent hotel and location

Posted Apr 5, 2014
great location for convention centre and prudential centre. hotel facilities v good. friendly staff. nice fitness centre. Would definitely stay again.
Comment from Hotel Management
Apr 7, 2014 by Dominique, Hotel Management
Thank you for taking the time to post a detailed account of your experience! I am happy that you enjoyed your stay and took advantage of our convenient location! We look forward to welcoming you back to Boston again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient & Comfortable

Posted Mar 10, 2014
I have stayed at several hotels right there at the Pru. Have to say I have found my new home away from home. It is in the middle of everything but doesn't feel like it is. Quick yet lovely walk to Symphony Hall. Bed and linens were quite comfortable. Had a nice view of the Charles.
Comment from Hotel Management
Mar 19, 2014 by Dominique, Hotel Management
We are thrilled to hear you enjoyed your stay and would love for you to visit us again should you return to Boston!
4 out of 5
Recommended
for Everyone
by Kevin from Liverpool, UK

Good hotel, great location

Posted Mar 9, 2014
Pros: Staff, location, cleanliness
Cons: Everything was absolutely fine.
Location: In Back Bay, only two minutes walk from the nearest subway station, it is easy to get anywhere in the city. Next door to the Prudential shopping ctr.
This hotel in the Back Bay area of Boston is exactly what is needed for a break in this beautiful city. Centrally located, the hotel was very comfortable, and our room was particularly spacious. The staff were friendly and knowledgeable, offering advice on good local restaurants. The bar and restaurant staff were very good. I would recommend this hotel to anyone looking for an excellent stay.
Comment from Hotel Management
Mar 19, 2014 by Dominique, Hotel Management
Thank you for your generous comments! The staff here are true professionals both in service standards and their knowledge of the area and we are thrilled they assisted in making your trip a success!
4 out of 5
Recommended
for Everyone
by Terri from Springfield, PA

Excellent location

Posted Feb 24, 2014
Pros: The location is great and the room amenities provided everything we needed. We arrived hungry and found a tray with fresh fruit and sliced cheeses.
Cons: Noise barrier for the elevator.
Location: Short walk to the T. Visit the waterfront - Faneul Hall, Quincy Market and the Freedom trail. Spend time at the Holocaust memorial - very moving.
The hotel is located just a short walk from the "T" so it is easy to get around from there. The only issue with our room was the noise. We could hear the elevator constantly and it sounded like an airplane landing in the room. It did quiet down late evening so it did not interfere with sleep.
Comment from Hotel Management
Feb 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. We are glad to hear that you were able to take advantage of our convenient location and we do apologize for the inconvenience you dealt with due to the noise in your room. We would love the opportunity to host you again should you return to the Boston area in the future!