Ratings based on 1,607 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 20, 2014
Overall great stay. Got to turn up! Friendly staff and very clean place. Would recommend to anyone staying in Boston. Great location right in the middle of many hot spots!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
The room provides tea and coffee. It is quite and comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Belfast, Northern Ireland

In the heart of things

Posted Dec 15, 2014
Hotel staff bent over backwards to get us another room on a different floor because they were cleaning the carpets on ours. Really handy location, close to the subway, Hynes conference centre, Prudential centre and a short walk to Fenway. Great views from every room on a high floor. Clean comfortable rooms.
Comment from Hotel Management
Dec 16, 2014 by Dominique, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ancaster, Ontario, Canada

Great visit to Boston, recommend Hilton Back Bay

Posted Dec 11, 2014
Pros: It was raining when we visited Boston and The Shops at Prudential Center was right across the street and we could stay out of the rain.
Cons: Everything was great.
Location: Prudential Center shopping, Newbury Street shopping, Copley Place shopping, many good restaurants in the area.
Room was very comfortable and very clean. All Hilton staff were friendly and helpful especially Kevin the doorman.
Comment from Hotel Management
Dec 16, 2014 by Dominique, Hotel Management
Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend Kevin for his efforts. Kevin will be happy to hear that he/she lived our Hilton Values and culture. We greatly appreciate your business and loyalty, and hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place for conference at convention center

Posted Dec 4, 2014
Just across the street from hynes convention center and Prudential. Great place except for no free WiFi
Comment from Hotel Management
Dec 9, 2014 by Dominique, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are thrilled that your recent stay with us exceeded your expectations and would like to apologize for the cost and service of our Wi-Fi. For your next stay with us, please enjoy the excellent coverage of our complimentary Wi-Fi located throughout our lobby, Starbucks, and restaurant, Forty Dalton. We would also love to sign you up as a member of our Hilton HHonors rewards programs, which offers amazing perks such complimentary Wi-Fi. Your business and loyalty is appreciated, and we look forward to the next time you stay with us. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PDX Oregon

Good location, excellent roll-away

Posted Dec 1, 2014
Pros: Roll-away, Hilton Lounge (very convenience) when a guest let me in. I don't like restaurants all the time. Just snacking. GREAT pool - very quiet.
Cons: free wifi, Hilton snack lounge.
Location: Thornton's diner for breakfast, the Prudential Mall.
Terrific location for shopping, nice biz lounge. Housekeeping accommodating for West Coast guests sleeping in. Best roll-a-way ever. Friendly staff. Hilton Lounge was just for "Gold" members - a bit annoying since no delis or convenience stores around. Wish wifi was free. Welcome to modern world ok? But I'd def return whenever in Boston. Excellent concierge.
Comment from Hotel Management
Dec 2, 2014 by Dominique, Hotel Management
Thank you for writing a great review. As you said making the most out of our convenient location is easy, with our hotel being in the heart of the Back Bay. Your many wonderful compliments of the hotel are sincerely appreciated and I am thrilled that you experienced true Hilton Hospitality with our Staff! We look forward to welcoming you back to Boston soon. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2014
The location is great! Clean and comfortable room except that there's no free wifi.
Comment from Hotel Management
Dec 2, 2014 by Dominique, Hotel Management
Thank you for taking the time and effort to write a review on your recent stay with us. We are thrilled that your recent stay with us exceeded your expectations and would like to apologize for the cost and service of our Wi-Fi. For your next stay with us, please enjoy the excellent coverage of our complimentary Wi-Fi located throughout our lobby, Starbucks, and restaurant, Forty Dalton. We would also love to sign you up as a member of our Hilton HHonors rewards programs, which offers amazing perks such complimentary Wi-Fi. Your business and loyalty is appreciated, and we look forward to the next time you stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and not too large

Posted Nov 27, 2014
Very friendly and helpful staff. We had a large room with comfortable beds and a good size bathroom. Close to shops and restaurants.
Comment from Hotel Management
Dec 2, 2014 by Dominique, Hotel Management
I am thrilled to hear that you enjoyed your room and that our staff took such great care of you! I am glad you were able to take advantage of our convenient location as well! We look forward to welcoming you back to Boston in the future! Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler

Convient location

Posted Nov 26, 2014
Great gym and pool. Location was perfect to restaurants and shops, loved having a starbucks in the lobby
Comment from Hotel Management
Dec 2, 2014 by Dominique, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Excellent hotel in Boston's shopping district

Posted Nov 25, 2014
Pros: Location! It's just great
Cons: The hotel is starting to look a bit old. Service is outstanding but a little upgrade to the facilities would be great
I booked the hotel for a short stay in Boston. It proved to be a great decision. There are plenty of shopping outlets around, a number of good restaurants, and lovely walks. The hotel is a bit hidden but at a great location
Comment from Hotel Management
Nov 26, 2014 by Dominique, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. Warm Regards, Dominique Marty