Ratings based on 1,336 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Nad from Manchester

excellent hotel and location

Posted Apr 5, 2014
great location for convention centre and prudential centre. hotel facilities v good. friendly staff. nice fitness centre. Would definitely stay again.
Comment from
Jan 7, 2014
Thank you for taking the time to post a detailed account of your experience! I am happy that you enjoyed your stay and took advantage of our convenient location! We look forward to welcoming you back to Boston again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient & Comfortable

Posted Mar 10, 2014
I have stayed at several hotels right there at the Pru. Have to say I have found my new home away from home. It is in the middle of everything but doesn't feel like it is. Quick yet lovely walk to Symphony Hall. Bed and linens were quite comfortable. Had a nice view of the Charles.
Comment from
Jan 19, 2014
We are thrilled to hear you enjoyed your stay and would love for you to visit us again should you return to Boston!
4 out of 5
Recommended
for Everyone
by Kevin from Liverpool, UK

Good hotel, great location

Posted Mar 9, 2014
Pros: Staff, location, cleanliness
Cons: Everything was absolutely fine.
Location: In Back Bay, only two minutes walk from the nearest subway station, it is easy to get anywhere in the city. Next door to the Prudential shopping ctr.
This hotel in the Back Bay area of Boston is exactly what is needed for a break in this beautiful city. Centrally located, the hotel was very comfortable, and our room was particularly spacious. The staff were friendly and knowledgeable, offering advice on good local restaurants. The bar and restaurant staff were very good. I would recommend this hotel to anyone looking for an excellent stay.
Comment from
Jan 19, 2014
Thank you for your generous comments! The staff here are true professionals both in service standards and their knowledge of the area and we are thrilled they assisted in making your trip a success!
4 out of 5
Recommended
for Everyone
by Terri from Springfield, PA

Excellent location

Posted Feb 24, 2014
Pros: The location is great and the room amenities provided everything we needed. We arrived hungry and found a tray with fresh fruit and sliced cheeses.
Cons: Noise barrier for the elevator.
Location: Short walk to the T. Visit the waterfront - Faneul Hall, Quincy Market and the Freedom trail. Spend time at the Holocaust memorial - very moving.
The hotel is located just a short walk from the "T" so it is easy to get around from there. The only issue with our room was the noise. We could hear the elevator constantly and it sounded like an airplane landing in the room. It did quiet down late evening so it did not interfere with sleep.
Comment from
Jan 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. We are glad to hear that you were able to take advantage of our convenient location and we do apologize for the inconvenience you dealt with due to the noise in your room. We would love the opportunity to host you again should you return to the Boston area in the future!
4 out of 5
Recommended
for Everyone
by dee from new jersey

Close to subway and many good restaurants

Posted Feb 22, 2014
Over 40 dollars for parking per day is excessive So many other taxes not mentioned when you book the hotel on line
Comment from
Jan 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. We appreciate your comments and feedback and will make them a priority when improving stays for our future guests. We would love the opportunity to host you again to show you the true Hilton hospitality should you return to Boston in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location not far from MIT -Feel Smart?

Posted Feb 21, 2014
Pros: Pillows, Roomy, Weight Room, Clean, bathroom
Cons: Hot tubs are high maintenance. This one was not clean. Either scrub it daily or shut it down.
Location: Excellent. Shopping and Metro are very close. Close to excellent library and more. quick cheap ride to Paul Revere's house.
Door Man was on his game. Receptionist bubbled like Champagne. Nice lobby. Close to metro. $2.50 for a quick fun ride to old town.
Comment from
Jan 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. It is always a pleasure to read such wonderful reviews about a guest's stay and their positive interactions with our staff. We sincerely appreciate your review and would love the opportunity to host you again should you return to Boston in the future!
4 out of 5
Recommended
for Everyone
by Chris from Boston, MA

Great hotel, moderately priced

Posted Feb 16, 2014
Great location in the city. Expected a little more from a back bay hilton. Room was great. Good views. Small bathroom. Overall a great place to come back to, not to hang out in.
Comment from
Jan 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. We are glad to hear you enjoyed our convenient location and the views in your room. We would like to thank you for your feedback and comments , they are sincerely appreciated and will be used to improve future guest experience!
5 out of 5
Recommended
for Everyone
by Cindy

Convenient location

Posted Feb 16, 2014
Pros: location, staff
The hotel is conveniently located if you are interested in doing some shopping during your stay. The standard king room is quite large. Hotel staff were also very friendly and helpful.
Comment from
Jan 27, 2014
Thank you for taking the time to review your experience at the Hilton Boston Back Bay. We are thrilled to hear that you found our staff so friendly, we take pride in our hotel and employees so we thank you for your gracious comment. It would be our pleasure to host you again should you return to the Boston area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic!

Posted Feb 1, 2014
My stay at the Hilton was amazing! It was very comfortable and had an outstanding view of the city of Boston.
2 out of 5
by A verified traveler

Only good thing was it's location

Posted Jan 20, 2014
The hotel charges you ridiculous rates to park the car, that's number one. The water pressure in the room was horrible. Easily the worst shower I had ever came in contact with