Ratings based on 1,632 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Chicago

Construction is currently going on!

Posted Apr 10, 2015
Pros: Location
Cons: Inform your guests of construction and make some accomadations.
Location: Faneuil Hall and markets
I was really disappointed with this Hilton property. I was surprisingly woken up at 7am by hammers and drills. Coming from the west coast, this was 4am for me. There was no mention of this through the booking, nothing when I checked in and when I called down to complain and asked to move, they told me construction has happening on every floor, nothing would help. What kind of response is that from a Hilton?? No other concession was made. The room was nice enough and location great, but until you are leaving at 7am or don't have to work in the hotel, don't stay there right now.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Faneuil hall area

Posted Apr 5, 2015
Loved the hotel in general. Great location. There is a lot of construction/renovation going on so if you want to sleep late this is not the hotel for you...our room was nicely renovated with a nice big bathroom. But strangely the room smelled slightly musty. Also old pretzels behind the nightstand. No minibar
4 out of 5
Recommended
for Everyone
by A verified traveler

Couple stay

Posted Mar 30, 2015
Pros: High quality everything
Cons: nowt
Location: Worst thing about location, all nearby coffee shops close over the weekend. However it is close to the Aquarium, Faneuil Hall, Tea Party Museum & Ship
It is clean, well situated for things although being not central downtown, surrounded by bars, but not noisily so, easy to get to from the airport.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex, VT.

Boston Flower & Garden Show weekend

Posted Mar 16, 2015
Pros: Service was wonderful. The Staff always greeted us with smiles and very happy to assist.
Cons: I would not recommend breakfast at "Nix's Mate", located in the hotel. I understand it is a separate entity from the Hilton. Our breakfast was cold.
Went to Boston and stayed 2 nights. Room was great, Spacious and comfortable.
Comment from Hotel Management
Apr 8, 2015 by Hilton Boston Downtown, Hotel Management
Dear Tim, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall for the Flower & Garden Show. We are happy to hear you enjoyed your stay and your accommodations, we hope to have you back on your next trip to Boston! Sincerely, Ed Mroz General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse, NY

Nice hotel in the heart of downtown

Posted Mar 6, 2015
Pros: We had two rooms together and they were isolated, very quiet and very private. The rooms were comfortable and very clean, like most Hiltons.
Cons: The cleaning staff tried to come in our room 4 times while we were visiting in the morning, they like it if you check out early apparently.
Location: The Aquarium is fantastic! Faneuil Hall has lots of shopping. It's right on the Freedom Trail and there's a fabulous Irish Pub on the corner.
The rooms were very nice, the beds were fabulous and the staff was nice. This is a great hotel in walking distance of the aquarium, Faneuil Hall, and other north end attractions.
Comment from Hotel Management
Mar 12, 2015 by Hilton Boston Downtown, Hotel Management
Dear Tam, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall for your trip to Boston. We are thrilled to hear you enjoyed your accommodations, the service from our team members, and all of the nearby attractions! We hope to have you back on your next trip to Boston. Sincerely, Ed Mroz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Mar 2, 2015
Pros: Everything--location, service, amenities
Location: Faneuil Hall, TD Bank North Center, lots of restaurants
The location was perfect and the staff went above and beyond in all areas of service. The room was very clean and a good size. I would definitely stay there again!
Comment from Hotel Management
Apr 21, 2015 by Hilton Boston Downtown, Hotel Management
Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall and sharing your comments! We are thrilled to hear you enjoyed your accommodations and your stay with us, we hope to have you back again soon! Sincerely, Ed Mroz General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Great stay

Posted Feb 23, 2015
Great stay at this hotel. Very clean. I stayed on the 14th floor which had high ceilings. Perfect location for going out downtown Boston because you can walk to all the bars from there. If taxi is needed they are waiting right outside the hotel. Great time.
Comment from Hotel Management
Apr 21, 2015 by Hilton Boston Downtown, Hotel Management
Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and commenting on your stay. We are happy to hear you enjoyed your stay with us as well as our downtown location for your night out in downtown! We hope to have you back again soon. Sincerely, Ed Mroz General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia

Nice and clean

Posted Feb 23, 2015
Our stay was nice. It was clean and very spacious rooms. The staff was very friendly. Would definitely recommend this hotel
Comment from Hotel Management
Apr 21, 2015 by Hilton Boston Downtown, Hotel Management
Dear Kira, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall for your trip to Boston, we are thrilled to hear you enjoyed your stay and your accommodations. We hope to have you back again soon! Sincerely, Ed Mroz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Es un hotel muy bonito

Posted Feb 19, 2015
Pros: La situación y la comodidad
Está muy céntrico y bien comunicado. El personal es estupendo pero el hotel es algo ruidoso.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Celtics Overnight!

Posted Feb 2, 2015
Hilton walkable to MarketPlace and TDGarden and multiple bars and pubs!
Comment from Hotel Management
Apr 21, 2015 by Hilton Boston Downtown, Hotel Management
Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall for the Celtics game. We are delighted to hear you enjoyed the downtown area while attending the game, we hope you stay with us again on your next trip to Boston! Sincerely, Ed Mroz General Manager