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Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel
250 Monsignor O'Brien Hwy, Cambridge, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1003 reviews" "
Rating 8 - Good. 355 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Zawadi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is acknowledged and shared with the team.Hope to see you again!

6/10 Okay

Shannon

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Right smack dab in a noisy neighbor hood. No parking. On-site parking was $50 and was the absolute worse. Only other option was to drive 1/2 mile. No water cooler to fill water bottles. Extremely busy area. Sirens all hours of night. Breakfast was the only decent part and the rooms were decently clean. Will not be staying there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Abel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Aida R on Apr 10, 2024
Thank you so much for choosing to stay with us!!!We appreciate your feedback.We hope to see you on your next trip to Boston!!!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relaxing.
Stayed 1 night in Apr 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice value, clean and convenient
Stayed 1 night in Mar 2024
Response from Aida R on Apr 5, 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

8/10 Good

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to rest near to downtown. Clean room, good breakfast, good location. But parking is very expensive.
Stayed 2 nights in Mar 2024

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was good. short walk to the T. room was clean
Stayed 4 nights in Mar 2024
Response from Aida R on Apr 5, 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really great ataff
Stayed 3 nights in Mar 2024
Response from Aida R on Apr 5, 2024
Hello,Thank you for choosing to stay with us!!!Your feedback is truly appreciated and acknowledged.We hope to see you next trip to Boston!!!

4/10 Poor

Megan

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very kind and helpful ans the hotel was very clean. The big turnoffs were the noise both outside and inside the building. Minimal noise proofing made our neighbors above and next door extremely loud all night. Also got to breakfast well before it ended and there was no seating and no hot food left. It was an okay experience but I wouldnt book here again.
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated. We do apologize for any inconvenience experienced during your stay.We hope to see you back in Boston!!!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.A special thanks to Meagan on the front desk during the day.
Stayed 4 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated. We will share this with Meghan.We hope to see you back in Boston!!!

10/10 Excellent

Eloi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was also good
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay, and well connected to places.
Stayed 1 night in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Adyeniram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

6/10 Okay

ChiChi

Traveled with family
Liked: Cleanliness, staff & service
$50 per night to park. Not fair
Stayed 2 nights in Mar 2024

6/10 Okay

Yana

The hotel is very average, nothing special. What was surprising is an extra charge for parking. In all the hotels I stayed before parking was always included. At this hotel I had to pay extra $50 a night for parking.
Stayed 2 nights in Mar 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Zhenghui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's great!
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

Shusa and

Stayed 2 nights in Feb 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Mahdi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great accommodations
Stayed 2 nights in Mar 2024

10/10 Excellent

SOLANGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved how welcoming the staffs were and the rooms were very clean and very much aestheticizing I would highly recommend.
Stayed 2 nights in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and great value.
Stayed 2 nights in Mar 2024

8/10 Good

Joon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, the rooms were clean and they provided a hot breakfast with many options. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

2/10 Terrible

João Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been in many hotels, the cleanliness was great,
Stayed 2 nights in Feb 2024

4/10 Poor

Joanne R

Stayed 1 night in Feb 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

10/10 Excellent

KERI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and zero complaints. Staff is cool, attentive, and the rooms are clean
Stayed 1 night in Feb 2024
Response from Aida on Feb 22, 2024
Thank You for choosing to stay with us.Your feedback is very important to our team!!!We hope to see you next trip to Boston!!!

10/10 Excellent

Susanah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and the staff were very friendly.
Stayed 1 night in Feb 2024
Response from Aida on Feb 22, 2024
Thank you for choosing to stay with us.Your feedback is appreciated

10/10 Excellent

Jaime

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Levern

Stayed 2 nights in Feb 2024
Response from Aida R on Apr 16, 2024
Thank you for choosing to stay with us.Your feedback is greatly appreciated.We hope to see you back in Boston!!!

8/10 Good

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was ok no issues found in my experience
Stayed 1 night in Feb 2024

6/10 Okay

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Brady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay, we were were for 3 nights & had no complaints. Parking was sufficient for what we needed, no issues there. Most staff was friendly & the breakfast was a positive surprise.
Stayed 3 nights in Jan 2024
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.We hope to see you again next trip to Boston!!!

10/10 Excellent

Thomas, Trumbull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a highway, windows close to it don't have extra sealing to shield from noise.
Stayed 5 nights in Jan 2024
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.We appreciate your feedback.We hope to see you again next trip to Boston!!!

10/10 Excellent

Paola Nicole

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the staff were so respectful and welcoming. The place was clean, breakfast was great and everything comfortable. Thank you for everything!
Stayed 2 nights in Jan 2024
Response from Aida R on Jan 25, 2024
Hope you enjoyed your stay with us and see you next time around in the Boston area!!!

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot , near high way and also to the city center
Stayed 2 nights in Jan 2024
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.We hope to see you again next trip to Boston!!!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aida R on Jan 25, 2024
We hope you enjoyed your stay with us!

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Aida R on Jan 25, 2024
We hope you enjoyed your stay with us!

8/10 Good

Maria

Stayed 2 nights in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.

10/10 Excellent

Xiating

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 5 nights in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!Your feedback is well acknowledged and we hope Boston treated you well.See you next trip!!!

2/10 Terrible

siumei

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking too expensive
Stayed 3 nights in Dec 2023
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.Your feedback is very important to us.We hope to see you next trip to Boston!!!

6/10 Okay

ka lai

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.

10/10 Excellent

Destiny

Stayed 1 night in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.

10/10 Excellent

Unggul

Stayed 2 nights in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.

8/10 Good

yan del

Traveled with family
Liked: Cleanliness, staff & service, amenities
We found the hotel very clean and staff pleasant and helpful. The downside was the restaurant seating area whicj is too small and the breakfast items continue to run out.
Stayed 3 nights in Dec 2023
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.Your feedback is very important to us.We hope to see you again next trip to Boston!!!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, seguridad y transporte.
Stayed 3 nights in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aida R on Feb 6, 2024
Thank you for choosing to stay with us.We hope to see you next trip to Boston!!!

10/10 Excellent

Maria Kimberly

Stayed 1 night in Dec 2023
Response from Aida R on Jan 26, 2024
Thank you for choosing to stay with us!We hope you enjoyed your trip to Boston and hope to see you next vacation.