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Reviews of Holiday Inn Hotel & Suites Boston - Peabody, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Boston - Peabody, an IHG Hotel
1 Newbury St, Peabody, MA

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ronald Justin

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel didn't particularly stand out in any way, and generally I had a pleasant stay, with one glaring exception. We were on vacation visiting a lot of the New England areas, and had a large, heavy gift bag of souvenirs and gifts we had bought. Housekeeping took it, and when we found it missing they claimed Housekeeping said they thought it was trash. Everything in the bag was brand new and there was no trash in the bag. Initially staff seemed to be sorry but offer no help or solutions other than to allow me access to their trash compactor to dig around in it to see if i could find anything. After I gave a little pushback the next day, they agreed to pay me back for whatever receipts I could produce of the items I had said were in the bag. That was the extent of it, no "sorry we'll make sure this never happens again", no further compensation, no promise of housekeeping review or training, but to just quietly sweep it under the rug. The entire process felt sketchy and I honestly felt like i got swindled by some shady practices by staff. Otherwise the facility was fairly clean and well run. Won't be using Holiday Inn on my vacation travels any more.
Stayed 6 nights in Oct 2023

2/10 Terrible

Emmanuel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The don’t clean the room
Nothing working over there no microwave in the room you have to go all away downstairs to eat up your food
Stayed 2 nights in Jan 2024
Response from Kelsey on Jan 15, 2024
Dear Emmanuel,Thank you for taking the time to tell us about your experience at Holiday Inn BOSTON-PEABODY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn.

2/10 Terrible

Kayleigh

My key card NEVER worked
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional.
Stayed 1 night in Dec 2023

2/10 Terrible

Nelson

Stayed 1 night in Dec 2023

4/10 Poor

Ryley

Traveled with pets
Disliked: Amenities, property conditions & facilities
Shower was cold in evening Tub did not drain properly Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those) Very easy to miss location (hard to see on highway, especially at night)
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Stayed 1 night in Dec 2023

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Dec 2023

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2023

8/10 Good

Sarah Michelle

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Katie on Nov 12, 2023
Thank you for the positive review.

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Ray

Stayed 4 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worse holiday inn ever , the fire alarm kept going off ,no microwave,bathroom reeked if urine ,kids running up and down the hall , the walls were dirty and dusty you couldn’t even see the white paint ,people were loud ,screaming and banging on who know what . Cords were all over the floor very unsafe , not to mention the moldy smell the hotel had just terrible
Stayed 4 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Karim

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 star hotel in disguise
Dingy old hotel not worth the price. Needs to be sub $100 a night. Doesnt even include breakfast. Everything is old, dirty looking and dark.
Stayed 1 night in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting place! Worse hotel ever
The absolute worse hotel I’ve ever stayed in. During October prices are tripled and the hotel standards were too low for the high asking price. There was a fire alarm that went off late at night and the sprinklers caused a flood that was there throughout the night. There was so much trash outside the rooms, my hotel room reeked of cigarette smell, the bathroom and fridge had rust, the carpet smelled awful, the elevator is very old and creepy, the hotel overall was dark and creepy. Housekeeping didn’t clean my room once during entire stay. Basically this hotel had all the class of a Motel 6. I will never stay here again.
Stayed 2 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Skylar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

LORI

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Cathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on the back of the bathroom door and a suspicious looking red spot on the extra blanket that was given to me. There was dirt all over the baseboards and on/behind the sink. It was disgusting.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Karla

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I did not like how their was people living at the hotel, kids in hallways making a mess, just laying their, people that lived their in and out. Not to mention bed bugs, I am all bitten up… terrible. For a Holiday Inn and Suites I would have expected better. I came home with my ace swollen and bites all over my body. Just gross.
Stayed 3 nights in Oct 2023
Response from Katie on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Thank you for the positive review!

6/10 Okay

Hunter

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth $350 per night. No fan in bathroom - condensation was horrible. Vent in bathroom connected to room next door and we could hear everything they were saying. Loud guests in hallway keeping us up at night. Shotty craftsmanship in rooms/bathrooms. This was more like a $99 a night stay.
Stayed 4 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Cheryl

Stayed 1 night in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from Katie on Nov 12, 2023
Thank you for the positive review.

2/10 Terrible

Michele

We couldn’t stand the smell on our floor!! Disgusting and screaming kids running up and down the hallways we couldn’t sleep!
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant next to hotel was excellent.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn BOSTON-PEABODY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Angia-Lena

Disliked: Cleanliness, property conditions & facilities
Won’t stay again
If it wasn’t for it being our anniversary and no other rooms available I wouldn’t have stayed here. So outdated and everything was just do dirty looking and we didn’t even have the room I requested we got a handicapped room. Outrageously priced but I’m the sucker that paid it. Will never again.
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Kamrynn

Stayed 4 nights in Oct 2023
Response from Katie on Nov 12, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expected better
We have stayed at other holiday inns and this by far is the worst. First: check in was quick and easy and we had no issues. Friendly staff all through out. The parking out front is limited and our room was all the way in the back of the hotel. When we drove back there, we noticed a number of broken down cars, a camper and shady area. The room is carpet and smelled of wet mold. The carpet near the bed was soaking wet. The bed was good, the pillows were okay. There were burn stains on the comforter. The room was kind of clean except the dirty carpet and peeling paint in the bathroom. The shampoo bottle was partially full so was obviously used and just left and not replaced. The first night there was loud music and banging until 11pm or so outside our room. We were glad to leave after 2 nights. No breakfast and didn’t see any coffee. It is close to Salem so that was about the only benefit.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Laura

Liked: Staff & service
The property appears to be housing people permanently not just a hotel. Hallways smell horrible of food cooking. School bus came to pick up children in the morning. Quite noisy in hallway. Very disappointed as I’ve always trusted the holiday inn name.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Nelson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hi. For $900 for a weekend I expected more. The place is carpeted from top to bottom and it STINKS. Literally smells so bad throughout the hallways let alone the rooms. The hallways are filled with garbage bags of what seems to be residents living in them. Would not be surprised if they were migrants. The walls are paper thin so you hear EVERYTHING. The bathroom toilet seat was barely hanging on, two of our towels had what seemed to look like peubic hair on them. There was this random casing on an electrical junction box in the bathroom that sounded as if kept sparking. The Kurig coffees/teas definitely seemed to be there for some time if not have seen better days. Beds and Pool were OKAY at best.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This trip was horrible. The hotel was not clean and many people are living there full time and hanging around outside the rooms ans illegally cooking inside of their rooms with hot plates. I belive refuges are living there . Carpets are soiled and dirty. Bathrooms were not clean. Spent 1k for two night's there and i am so unhappy
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will work on what needs to be addressed.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to salem
We stayed on a Thursday in October for the proximity to salem. The ride there was so easy. The front desk staff were so nice. The room was very clean. I just think there weren’t enough outlets in the room/ by the bed for both me and my wife to charge our phones. I also wish the AC had a continuous fan option: Otherwise, we had a lovely stay
Stayed 2 nights in Oct 2023
Response from Marielle on Oct 9, 2023
Hello Amelia, thank you for your lovely review. Hope you enjoyed your time in Salem and that you will consider returning!

8/10 Good

Brynn

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Katie on Oct 28, 2023
Thank you for the positive review

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will work on making things better for guests.

4/10 Poor

Irina

Traveled with family
Disliked: Staff & service
Disappointed
I was not aware that the hotel had so many long term residents. Needles to say there was people even laying in the laundry room. The rooms where musty as there is no ventilation in the bathrooms. The front desk service is horrible. I asked for towels I was told come and get it myself. Please, make sure that you bring your own bottled water as the hotel runs out of it and your only option is juices and soda.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

SANDRA

Disliked: Cleanliness, property conditions & facilities
I think ppl may be living there. No breakfast only coffee tiny cups. Not my standards at all . I did not expect plush but not up to Holiday Inn standards from stays in other facilities Even elevator seemed struggling so I took the stairs Carpeting was very stained too.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this place!
NOT GOOD! This hotel is full of (government funded homeless people staying long term). VERY cheap accommodations (one towel for two people, no drinking water in room, broken coffee machine, no shampoo and one tiny bar of soap, wet rugs). Should I continue with list of problems for $275.00 for one night stay???? I Was not expecting deluxe accommodations but one towel? REALLY? Wouldn’t recommend and would like a refund of some sort, since no other guess paid as much as I did! I gladdly pay a fair price for using the hotel but $275.00 for 3pm to 11am? This place needs work! Even their hired help agrees!
Stayed 1 night in Oct 2023
Response from Marielle on Oct 4, 2023
Good morning,We do apologize for the lack of amenities in the room and will address this with our housekeeping staff. However, we would have been happy to rectify these issues had the front desk been made aware.

4/10 Poor

Denise

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being used as a residence for homeless??
Stayed 1 night in Aug 2023
Response from Marielle on Oct 3, 2023
Hello Denise,We do apologize if your stay was less than perfect. Would you mind reaching out to let us know what we could have done better?

10/10 Excellent

Kayleigh

Stayed 2 nights in Sep 2023
Response from Katie on Oct 28, 2023
Thank you for the positive review

8/10 Good

Roman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the money it was good, wish there was free continental breakfast.
Stayed 3 nights in Sep 2023
Response from Marielle on Sep 29, 2023
Roman,Thank you for your positive feedback. We hope you were able to enjoy the delicious breakfast at our restaurant next door in lieu of a simple continental.

2/10 Terrible

Lauren

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place. I first arrived and told them I lost my card, the guy working front desk seemed like I was bothering him (turned out he was leaving in 30 mins) and told me there was nothing I could do even after asking if I could show him a picture of the card and read the numbers off. There’s kids and people just roaming the hallways. I saw multiple people walking around with no shoes. There is always a smell of somebody cooking something which doesn’t make any sense. Next the room was very damp and moist. There were gnats and large flies. My top sheet was still very wet but was covered with the comforter which was also now wet. The trip to n from Salem from this place just isn’t worth it. I’ll be booking directly in Salem next time.
Stayed 5 nights in Sep 2023
Response from Marielle on Sep 29, 2023
Lauren,We do apologize that you had a less than exemplary experience. We would have been happy to move your room or replace your linens had we been aware of these issues. Regardless, we will coordinate with the housekeeping team to ensure this doesn't happen to another customer.

8/10 Good

SHARON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelsey on Sep 7, 2023
Dear Sharon,Thank you for taking the time to share your experience at Holiday Inn & Suites Boston - Peabody.Please know that your feedback is extremely valuable to us as we are constantly working to improve our property and the guest experience.Again, thank you for choosing Holiday Inn & Suites Boston - Peabody.

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the complimentary breakfast is at a beautiful restaurant next door
Stayed 4 nights in Sep 2023
Response from Marielle on Sep 7, 2023
Thank you for your kind words and we are glad you enjoyed breakfast at Ithaki!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kelsey on Sep 6, 2023
Dear Tod,Thank you for taking the time to share your experience at Holiday Inn & Suites Boston - Peabody.Please know that your feedback is extremely valuable to us as we are constantly working to improve our property and the guest experience.Again, thank you for choosing Holiday Inn & Suites Boston - Peabody.

10/10 Excellent

Kelly

Stayed 3 nights in Sep 2023
Response from Marielle on Sep 29, 2023
Kelly,Thank you for your positive review! We were happy to have you as a guest and hope to see you again in the future.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night staff’s pizza recommendation, Bella Mia, was great. Unbelievably tasty pizza.
Stayed 3 nights in Aug 2023
Response from Kelsey on Sep 3, 2023
Dear John,Thank you for taking the time to share your experience at Holiday Inn & Suites Boston - Peabody.Please know that your feedback is extremely valuable to us as we are constantly working to improve our property and the guest experience.Again, thank you for choosing Holiday Inn & Suites Boston - Peabody.

10/10 Excellent

Wendy, Sarasota

Really good choice. And great Greek restaurant next to it!
Stayed 2 nights in Aug 2023
Response from Kelsey on Sep 3, 2023
Dear Wendy,Thank you for taking the time to share your experience at Holiday Inn & Suites Boston - Peabody.Please know that your feedback is extremely valuable to us as we are constantly working to improve our property and the guest experience.Again, thank you for choosing Holiday Inn & Suites Boston - Peabody.