Ratings based on 1,912 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a treasure in the midst of Times Square

Posted Mar 30, 2015
Staff went above and beyond at every interaction to take care of us and make our stay pleasant. Upgraded our room just to be nice, and were accommodating when we arrive a bit before check in time because of an early flight. Great decor, very cozy and stylish. Walked everywhere from the great location, including around the corner to a last minute Broadway show.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the cambridge shopping areas

Posted Mar 30, 2015
Pros: Location and staff
Cons: Restaurant has limited menu
Location: Galleria mall, Harvard square and Kyndall square
This is a nice hotel close to Cambridge shopping area and also Mass avenue. The hotel is clean and hygienic. The variety of menu in the restaurant could be improved.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cambridge, ma

Comforting

Posted Mar 29, 2015
Stay was work related, but had a good nights rest.Staff was great. Helpful and informative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Welcoming

Posted Mar 25, 2015
I was very pleased with our stay. The staff were very warm and welcoming also very helpful. We were only staying one night and it was a perfect fit for us.
Comment from Hotel Management
Mar 30, 2015 by jcapalbo, Hotel Management
Thank you so much and for highlighting the warm and welcoming staff! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice Hotel next to the shops

Posted Mar 23, 2015
I had a delightful stay! The staff were lovely, the rooms were very comfortable and the lobby area was a nice relaxed area where you could grab a complementary drink (water, coffee or wine depending on the time of day). You can get to the mall without having to go outside. You are also a short walk away from tourist attractions and the Green T station where you can travel to Quincy Market, downtown shopping and Boston common or to the Copley area of Boston. I stayed for business but was there over a weekend too and this hotel was perfect for both business and pleasure. It is a dog friendly hotel and i did see lots of dogs in the lobby area so if you have animal allergies it may not be the place for you.
Comment from Hotel Management
Mar 26, 2015 by jcapalbo, Hotel Management
Thanks for the feedback...we like beverages here, can you tell??? Hope to see you soon. Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Cons: Variable room quality.
Friendly staff. My first room had a terrible mattress, but the next one was great.
Comment from Hotel Management
Mar 26, 2015 by jcapalbo, Hotel Management
Thanks for the feedback! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Modern hotel with well appointed rooms

Posted Mar 19, 2015
Pros: Wine in the lobby in evening, coffee in the morning. Helpful staff, very comfy bed and pillows.
Cons: Sound carried through the walls, could hear neighboring rooms and hall noise a little louder than some other hotels I've stayed in.
Location: CambridgeSide mall, downtown Boston, excellent restaurants.
Easy to find, easy parking in the mall garage. Quick check-in. Nice bed, big TV. Two bathrobes was a nice touch, plus all the usual. Wine glasses and wine bucket in room also. Overall a decently classy place. Just be sure to request a room with a view if you can, ours overlooked the courtyard; view of the river would be very romantic! Very quick access to downtown, the mall, and major highways and roads.
Comment from Hotel Management
Mar 23, 2015 by jcapalbo, Hotel Management
Thanks for sharing! Our rooms with a view go fast, so make sure you book the "view" category to guarantee one of the awesome views! Thanks, Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

The only elevator up...

Posted Mar 16, 2015
Pros: Despite my personal preferences regarding the dinner and cocktail menu, this hotel is 5 stars. Comfortable in every sense of the word. I will be back!
Cons: The dinner menu is American-fare but honestly limited in its choices. I feel as if some improvements could be made to the dinner and cocktail menu.
Location: Situated between all major centers of dining and entertainment in Cambridge and Boston. The location is absolutely perfect. Tucked away nicely!
Frankly, I didn't even know there was a hotel connected to the Cambridgeside Galleria. Figuring out where to park was initially difficult but once you've discovered the secret elevator that goes into the hotel lobby, you're pleasantly surprised by how nice the hotel looks. The decor is something of art deco with the slightest Italian inspirations. The staff was incredibly friendly. The dining was great! The menu was somewhat limited for my tastes and the drink menu consists of cocktails that are just a tad too floral and fruity. Considering its location, decor, cleanliness, dining, bar, staff... I give it 5 stars on my radar and nothing less. I am pleasantly surprised by this hotel and I WILL be back with my girlfriend in the near future.
Comment from Hotel Management
Mar 23, 2015 by jcapalbo, Hotel Management
Yes! I love the secret elevator comment...thanks for the 5 stars! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Nice hotel in Cambridge/Boston area

Posted Mar 9, 2015
Pros: Everything. Ease of parking (under ground with access to the hotel and adjoining mall.
Cons: Nothing!
Location: Green line station in walking distance (even with the cold and snow). Convenient without having to drive around Boston.
This hotel may fly under the radar compared to the more well known chains, but certainly can hang with the "big boys". Starting with the staff who are pleasant, friendly and welcoming, the hotel has a nice warm, homey feel to it. Large spacious rooms that were clean and well stocked. We had a very nice stay. Will stay there again.
Comment from Hotel Management
Mar 11, 2015 by jcapalbo, Hotel Management
We can definitely hang with the big boys! Thanks for pointing out the warm and welcoming feel....and the cleanliness too! All things I take very seriously! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Springfield MA

beautiful hotel attached to a marvelous mall

Posted Mar 2, 2015
Pros: The staff is terrific
Cons: not much
Location: the hotel is attached to the Galleria Mall so you have many eating and shopping options
We've stayed here many times and consider it one of our favorite hotels. Very clean and beautifully decorated. The staff is wonderful and the wine reception each night is a great way to end your day and begin your evening.
Comment from Hotel Management
Mar 6, 2015 by jcapalbo, Hotel Management
Thank you very much! Joe Capalbo, General Manager