Ratings based on 1,980 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bermuda

Great hotel

Posted May 18, 2015
This hotel is great! Friendly staff - clean room and next door to mall!!! Will definitely stay there again!
5 out of 5
Recommended
for Other
by A verified traveler

Quiet side of Cambridge

Posted May 18, 2015
On a couple of visits when good hotels near Harvard were book or over priced I've stayed at the Marlowe and never been disappointed. If anything, you get a lot more for your money if you don't mind driving the 2 mi. distance between the Harvard Sq. and Marlowe. One thing to be warned though, it is the longest 2 miles you'll ever drive... every light is red and the turn around time for each light is 2-3 minutes!!! Otherwise it's great to getaway from the hustle and bustle of Harvard square.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

3 star plus might be more appropriate

Posted May 15, 2015
Pros: location: near galleria, and near MIT
Cons: the room facilities
Location: near MIT and charles river
one night in hotel marlows, and second time to stay in the same hotel. it's a 4 star hotel, but i think it's more appropriate as 3 star plus. the room is a little bit old, and need improvement. the room i stayed had a shared door with another room, which is fine as most old hotel do that way. But i can hear the snore from the other room, with bothers me.
Comment from Hotel Management
May 19, 2015 by jcapalbo, Hotel Management
Thanks for the feedback, so sorry about noisy neighbor, but thanks for bringing it to my attention. Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

High class. speechless

Posted May 4, 2015
Very friendly and professional staff. No problems with check-in or check-out. Everything simple and straight-forward. All questions and problems were solved instantaneously. Very pleased and will recommend to everyone.
Comment from Hotel Management
May 7, 2015 by jcapalbo, Hotel Management
Thank you so much! I love hearing how helpful our staff is, I am pretty lucky to have all of them as part of the team. Thanks! Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Great hotel but could use an uplift in the bathrooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Chic, appealing hotel. Cute courtyard entrance off the street. Great food in the restaurant and with room service. Across the street from the Charles river. Very pleasant and helpful staff.
Comment from Hotel Management
Apr 24, 2015 by jcapalbo, Hotel Management
Chic and appealing...I love it! Thanks for stay! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Boston Marathon Weekend

Posted Apr 22, 2015
This hotel is amazing. From the moment we checked in, we were treated wonderfully. The front desk staff went above and beyond to make us feel welcome. The rooms were amazing. The location is great. The evening happy hour wine service was a nice touch. One night we missed it by 5 minutes and they gave us drink tickets for the bar. My only complaint is the bar service was not great. The bartender was not very friendly and would often walk away from the bar for 5-10 minutes at a time with no explanation at all. Other than that, the hotel was perfect!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mass.

Great location for runners

Posted Apr 20, 2015
Pros: location, comfort
Cons: a bit pricy
Location: Run right out the door.
The staff was very helpful - they upgraded our room to a Charles River view, threw in the high-speed wi-fi, and $10 bar credit all without asking.
Comment from Hotel Management
Apr 23, 2015 by jcapalbo, Hotel Management
Agreed! We even offer a great #RunWithTheGM program for all guests to enjoy! Thanks for staying. Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay during conference

Posted Apr 6, 2015
I highly recommend this hotel. The staff were were pleasant and helpful. The hotel room was very comfortable and the location was excellent.
Comment from Hotel Management
Apr 10, 2015 by jcapalbo, Hotel Management
Thanks for the staff shout out! Thanks, Joe Capalbo, General Manager
2 out of 5
Recommended
for Families
by A verified traveler

Do Not Use Expedia Unpublished Rate for this hotel

Posted Apr 5, 2015
Pros: Clean, nice decor.
Cons: Honor the guarantee that you worked out with Expedia. Equipment in the gym could use an upgrade.
Hotel was clean, comfortable and the location was pretty good. I booked a room for three people (2 adult, 1 child) using the Unpublished Rate. The "guarantee" is that the room will sleep the # of people but not a guarantee of the # of beds. One would expect with the booking profile it would be at least two beds. Upon arrival we were told we would only get a single bed but they would "waive" the cot fee. A cot is not a bed it is a cot. Especially if you are paying for a 4+ star hotel, even with a discount. If the fine print is that a cot is a bed put it in the fine print. Be warned, you can sleep lots of people if you plan to use cots. You could book for a family of four and they would squeeze in 2 cots. This hotel gets a low rating because they would not honor this "guarantee." They claimed to be full but there is no way. They simply did not want to make a room change. I have requested a refund from Expedia. We will see how they respond to this request. The Unplublished Rate it no good for anything other than a couple that is willing to sleep in the same bed.
Comment from Hotel Management
Apr 10, 2015 by jcapalbo, Hotel Management
So sorry that you had this type of experience, not the norm for us. I promise that we were full and we do our best to accommodate all requests and ensure our guests are comfortable. Sorry that this did not happen for you. Joe Capalbo, General Manager