Ratings based on 1,664 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from New York

Friendly staff, WORST beds we have every slept on

Posted Oct 16, 2014
Nice-looking hotel...but VERY expensive for what you get. Staff was friendly. If you are needing WiFi service DO NOT book here. It took us over 30 mins and 5 phone calls to the front desk to get our WiFi working. It only started to work because they finally sent someone to our room to go through the enrollment process (which is cumbersome and incredibly tedious). Most hotels make it easy to use WiFi (e.g., simply entering your room number and last name). This was certainly not the case here. It felt like a job interview with 85 questions just to get onto WiFi. Once WiFi worked, it was totally unreliable. Calls and internet connection kept dropping and speed was slightly faster than dial-up modem. The beds looked so inviting and comfortable, but both my business partner and I woke up with sore necks and backs because the pillows and mattresses were WAY overly soft. Zero firmess at all. Whoever was in charge of purchasing the mattresses for this hotel certainly didn't consider that some people like firm, some like soft. The logical thing is to find a middle ground. We had such a horrible night's sleep that we had to cancel morning engagements.
Comment from Hotel Management
Oct 21, 2014 by jcapalbo, Hotel Management
Thanks for the feedback. We are upgrading our entire WiFi service this week and the speeds should improve, I am so sorry that it was unreliable for you during your visit. Usually we get great feedback on the comfort of our mattresses, so I am concerned about your comments and will definitely address the issues you mention with those particular mattresses. Thanks for sharing. Joe Capalbo, General Manager
2 out of 5
by A verified traveler

Posted Oct 12, 2014
Awful decor and loud music. Comfortable bed. Not relaxing overall or worth the price
Comment from Hotel Management
Oct 15, 2014 by jcapalbo, Hotel Management
Ouch ZZZX, this one stings alot. I am sorry you experience wasn't the norm for the Marlowe. Thanks for sharing. Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Oct 7, 2014
Great location. Friendly staff. Easy parking. Would definitely come back and recommend to friends.
Comment from Hotel Management
Oct 11, 2014 by jcapalbo, Hotel Management
Thanks! Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from YYC

Overall the hotel was great

Posted Oct 6, 2014
The concierge wasn't very welcoming. But everything else was in very good. I must mention that there was that pink build up on the bottom of the bath curtains.
Comment from Hotel Management
Oct 10, 2014 by jcapalbo, Hotel Management
Thanks for sharing, I promise to address this personally with the appropriate department heads. Thanks, Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

The pics don't do this place justice!

Posted Sep 28, 2014
Pros: Location, Style, Food, Attitude.
Location: Charles River, Harvard, City
Right in the middle of everything! Connected to the Cambridge mall, 10 minutes from Harvard, parking, gym, excellent restaurant, AMAZINGLY friendly staff- I was BEYOND impressed.
Comment from Hotel Management
Oct 7, 2014 by jcapalbo, Hotel Management
I am beyond thankful for such a great review! Thanks, Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great location and staff

Posted Sep 24, 2014
The staff was wonderful. The hotel location is great. The Mall being attached is very convenient. Hotel was clean and comfortable. Would recommend to anyone to stay here.
Comment from Hotel Management
Sep 28, 2014 by jcapalbo, Hotel Management
Thanks for the great review! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
Beautiful hotel, clean. Staff very accommodating. Parking at the hotel reasonably priced.
Comment from Hotel Management
Sep 18, 2014 by jcapalbo, Hotel Management
Thank you very much! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Boston Home Visit

Posted Sep 8, 2014
Pros: Convenience, decor, everything I needed was in the room and the bed is wonderful!
Cons: toothpaste in the minibar? I had to stretch, there is really nothing.
Location: Walk along the water area or just gaze out the window - beautiful views.
I was looking for places to live on a relocation trip. The staft took the time to find out why I was staying in the area and then offered to help me with understanding the areas! I felt right at home. 1 year lease please!!
Comment from Hotel Management
Sep 18, 2014 by jcapalbo, Hotel Management
Thanks for the great feedback! Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Posted Sep 8, 2014
Pros: Comfy beds, friendly staff, clean
Cons: Lower or no parking fees. Free wi-fi. More information about surrounding areas.
Location: Boston is a short drive but too far to walk. There is a trolley stop just around the corner but we were never told about this.
Friendly staff, comfy beds. No wine reception heard of or offered. Parking is extremely expensive and should be included as should free wi-fi. More information about surrounding areas should be given, when asked where to have dinner within walking distance other than their restaurant we were only told of an upscale expensive Italian restaurant across the street when in fact we were attached to a mall with a Cheesecake Factory and P.F. Changs, there was no mention of this and we arrived at night and spent a day in Boston so came back at night after that and did not see this mall. We traveled with 3 kids, one 10 months so the upscale dining was not convenient or suited for us. Also the phones were down when we wanted to order room service so either we had to order at front desk or go to the restaurant for breakfast, very inconvenient with 3 kids, especially an infant. We were never offered any consolation for this inconvenience at all. We had breakfast at the restaurant & two out of four of our meals were bad. The pancakes were dry & had a burnt butter taste & my over easy eggs were practically raw, the manager did remove the pancakes from the bill & was very apologetic. The french toast was amazing & the scrambled eggs, toast, bacon & potatos were good as well. It is a nice hotel and I would stay again but the front desk staff should be more informative about the surrounding areas & some consolation should've been given for the inconvenience of no phones for room service.
Comment from Hotel Management
Sep 21, 2014 by jcapalbo, Hotel Management
Thanks for your feedback, I appreciate the comments. I will review with the Front Desk and Restaurant teams, but thank you for bringing them to my attention. Thanks, Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great location near Kendall Square

Posted Sep 8, 2014
Pros: Location, lovely rooms, and great staff.
Cons: I found the bed to be a little too soft for my comfort level. Also there was a hotel wide phone outage the day I checked out.
Location: Location is great. There is a large urban mall around the corner w/ tons of restaurants. Also a reasonable walk or short can ride to other food/shops.
Overall my experience was a good one. The staff is fantastic--friendly, professional and helpful.
Comment from Hotel Management
Sep 21, 2014 by jcapalbo, Hotel Management
Well that's awesome! Thanks, Joe Capalbo, General Manager