Ratings based on 1,936 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Great hotel but could use an uplift in the bathrooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Chic, appealing hotel. Cute courtyard entrance off the street. Great food in the restaurant and with room service. Across the street from the Charles river. Very pleasant and helpful staff.
Comment from Hotel Management
Apr 24, 2015 by jcapalbo, Hotel Management
Chic and appealing...I love it! Thanks for stay! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Boston Marathon Weekend

Posted Apr 22, 2015
This hotel is amazing. From the moment we checked in, we were treated wonderfully. The front desk staff went above and beyond to make us feel welcome. The rooms were amazing. The location is great. The evening happy hour wine service was a nice touch. One night we missed it by 5 minutes and they gave us drink tickets for the bar. My only complaint is the bar service was not great. The bartender was not very friendly and would often walk away from the bar for 5-10 minutes at a time with no explanation at all. Other than that, the hotel was perfect!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mass.

Great location for runners

Posted Apr 20, 2015
Pros: location, comfort
Cons: a bit pricy
Location: Run right out the door.
The staff was very helpful - they upgraded our room to a Charles River view, threw in the high-speed wi-fi, and $10 bar credit all without asking.
Comment from Hotel Management
Apr 23, 2015 by jcapalbo, Hotel Management
Agreed! We even offer a great #RunWithTheGM program for all guests to enjoy! Thanks for staying. Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay during conference

Posted Apr 6, 2015
I highly recommend this hotel. The staff were were pleasant and helpful. The hotel room was very comfortable and the location was excellent.
Comment from Hotel Management
Apr 10, 2015 by jcapalbo, Hotel Management
Thanks for the staff shout out! Thanks, Joe Capalbo, General Manager
2 out of 5
Recommended
for Families
by A verified traveler

Do Not Use Expedia Unpublished Rate for this hotel

Posted Apr 5, 2015
Pros: Clean, nice decor.
Cons: Honor the guarantee that you worked out with Expedia. Equipment in the gym could use an upgrade.
Hotel was clean, comfortable and the location was pretty good. I booked a room for three people (2 adult, 1 child) using the Unpublished Rate. The "guarantee" is that the room will sleep the # of people but not a guarantee of the # of beds. One would expect with the booking profile it would be at least two beds. Upon arrival we were told we would only get a single bed but they would "waive" the cot fee. A cot is not a bed it is a cot. Especially if you are paying for a 4+ star hotel, even with a discount. If the fine print is that a cot is a bed put it in the fine print. Be warned, you can sleep lots of people if you plan to use cots. You could book for a family of four and they would squeeze in 2 cots. This hotel gets a low rating because they would not honor this "guarantee." They claimed to be full but there is no way. They simply did not want to make a room change. I have requested a refund from Expedia. We will see how they respond to this request. The Unplublished Rate it no good for anything other than a couple that is willing to sleep in the same bed.
Comment from Hotel Management
Apr 10, 2015 by jcapalbo, Hotel Management
So sorry that you had this type of experience, not the norm for us. I promise that we were full and we do our best to accommodate all requests and ensure our guests are comfortable. Sorry that this did not happen for you. Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Pasadena, CA

Warm and inviting retreat.

Posted Apr 3, 2015
Location: The Cambridgeside Mall, kayaking in the river, TD Garden, the T, Harvard, the North End, Beacon Hill, the Public Garden, Fenway Park.
I survived the end of the Boston Snowpacolyspe 2014-2015. Luckily, The Hotel Marlowe was there to greet me and my family in a warm, stylish setting, with free wine in the evening and coffee in the morning. The hotel is in an excellent location, next to the Cambridgeside Mall and near the Charles River. Kimpton Hotels have been my favorite places to stay, and the Marlowe shows the consistency of the brand. I can't wait to come back to Boston and Cambridge. Hopefully it will be warmer, and a Kimpton hotel.
Comment from Hotel Management
Apr 6, 2015 by jcapalbo, Hotel Management
Wasn't that snow terrible? Nothing better than a glass wine in our living room by the cozy fireplace to help put it out of your head. Thanks for the great feedback! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

What a treasure in the midst of Times Square

Posted Mar 30, 2015
Staff went above and beyond at every interaction to take care of us and make our stay pleasant. Upgraded our room just to be nice, and were accommodating when we arrive a bit before check in time because of an early flight. Great decor, very cozy and stylish. Walked everywhere from the great location, including around the corner to a last minute Broadway show.
Comment from Hotel Management
Apr 3, 2015 by jcapalbo, Hotel Management
Thanks for the great comments, but I think you meant for our sister hotel in New York City to get your lovely review. Thanks anyway and hope you stay with us when you come to Boston! Joe Capalbo, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the cambridge shopping areas

Posted Mar 30, 2015
Pros: Location and staff
Cons: Restaurant has limited menu
Location: Galleria mall, Harvard square and Kyndall square
This is a nice hotel close to Cambridge shopping area and also Mass avenue. The hotel is clean and hygienic. The variety of menu in the restaurant could be improved.
Comment from Hotel Management
Apr 3, 2015 by jcapalbo, Hotel Management
Thanks for the feedback on the restaurant menu, I appreciate the 4 star rating! Joe Capalbo, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cambridge, ma

Comforting

Posted Mar 29, 2015
Stay was work related, but had a good nights rest.Staff was great. Helpful and informative.
Comment from Hotel Management
Apr 3, 2015 by jcapalbo, Hotel Management
I agree, the staff here is the best around! Joe Capalbo, General Manager