Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2014
My husband and I were in town for the weekend. This was our second trip to Boston, our first trip we made the mistake of renting a car, not knowing the T train was the best form of traveling. Hotel is near south station train stop and from there you can get anywhere. Staff was awesome and concierge was very helpful and knew his stuff. Hotel is BEAUTIFUL!!! A must stay!
1 out of 5
by A verified travelerfrom Long Island NY

Ridiculous & Cold

Posted Nov 24, 2014
Confirmed reservation was not honored. Upon arrival was told hotel was overbooked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Aventura,Fl

nice hotel in Boston

Posted Nov 12, 2014
Nice hotel, very nice rooms and the restaurant Miel excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Nov 10, 2014
We only booked a city side deluxe room, as we weren’t expecting to be in it much and ended up in Room 651, which was a great spacious room. It was situated on a corner towards the back of the hotel so it was quiet and had a partial view of the harbour. There was a sliding frosted glass divider between the bedroom and the bathroom which I can understand why some people think this isn’t very private but it didn’t bother us. It was nice to open it up while in the bath so we could watch TV! The room was spotlessly clean; the bathroom was lovely and had a huge bath, separate shower and loads of toiletries. The best tip I can give is to join the Intercontinental Hotel Group rewards scheme, which is free and only takes a few moments to sign up to. We gave our membership number at check in and this entitled us to free Wi-Fi (instead of £14 a day each) and also gave up automatic late check out at 2pm, well worth it. The pool and gym were great, loads of towels, water stations, iced lemon water and various complimentary toiletries in the changing rooms. The hotel is walking distance to all the tourist sites, is smart and spotless clean and a fantastic place to stay in Boston. All the staff we met were so lovely and polite and we feel really fortunate to have booked here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Great location

Posted Nov 5, 2014
Excellent service from reception and concierge staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newport Beach

Great hotel on the water.

Posted Oct 31, 2014
Pros: We walked through most of the city and little Italy from the hotel.
Cons: All good.
Location: Most of central Boston
Attentive staff, very clean rooms, large TV., centrally located to downtown Boston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great luxury hotel

Posted Oct 12, 2014
Great rooms but a but noisy as opposite Boston Fire Department close to station and waterside pity WiFi is so expensive!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto

Great Hotel, Great Location In Boston.

Posted Oct 7, 2014
Pros: Great Location. Great Restaurants
The Hotel is really nice and the location was excellent, we walked everywhere we needed to go. The staff were very helpful and friendly.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Michigan

Nice hotel. Overpriced.

Posted Oct 6, 2014
Why do less expensive hotels offer more for less and more expensive hotels nickel and dime you for EVERYTHING.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Excellent hotel and friendly

Posted Oct 1, 2014
Pros: Good all around
Cons: Well, their restaurant was pretty overpriced.
Location: It is a bit of a walk to the most historical area but it's location is very pleasant.
We had very comfortable clean rooms and felt well cared for.