Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Medium sized hotel, good location.

Posted Apr 25, 2015
Pros: The friendly, warm staff.
Cons: Nothing we can think of.
Location: We did a lot of walking. Transportation is easy. Getting to the hotel from Logan Airport on the Blueline is fast and amazingly easy.
We had a very pleasant stay doing tourist things. Loved the Museum of Fine Arts and enjoyed two shows.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Posted Apr 24, 2015
Pros: The cleaniness, staffs and environments
The experience was great but the location may not be the best. It took almost 10 min to get a cab on an early Saturday morning, 7:45am.
3 out of 5
Recommended
for Everyone
by A verified traveler

Little bit nice

Posted Apr 24, 2015
Room was really small. in order to get in the bed you had to come at it straight on.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Boston Marathon

Posted Apr 22, 2015
Wonderful staff. The party after the marathon was greatly appreciated.
3 out of 5
by A verified travelerfrom WS, North Carolina

Great location/Less-than-great property

Posted Apr 22, 2015
Pros: Very friendly, very nice, very helpful staff
Cons: Rooms need updating
Location: Everything! Great restaurants, bars, shopping. Right in the middle of some of the best Boston has to offer.
The Loews was pretty disappointing especially given the high room rate (although it was days before the Marathon which puts pressure on rates). Rooms were very dated in decor and walls/carpets were dirty. Ceiling sprinkler was covered with a grocery store plastic bag. AC was broken, making first night room stay pretty unbearable given the outside temperatures. AC was fixed next day so 2nd night much better. On the positive side, the staff was very nice and very apologetic about the AC situation, which is certainly not their fault. I was told the rooms had been redone two years ago which came as a surprise given overall condition of furnishings, carpet, bathroom. The location is stellar. Right in the heart of Back Bay. You can't beat it if that is where your trip takes you. However, there are better and better-priced properties in the area than this.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Boston Marathon stay

Posted Apr 22, 2015
Expensive place to stay during marathon weekend, but a fantastic location near the finish line. Nice hotel with a superb staff that was well prepared to host and cater to runners. Overall, even though it was expensive, I found it to be a value.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom warwickshire

Boston 2015

Posted Apr 12, 2015
Great city, hotel in perfect location as all sites are within walking distance from 5 mins too 45 mins. Your get a trolley ticket to gain your bearings. Hotel staff are very willing to help too with hints n tips for things to see and do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iceland

Excellent hotel. Great location.

Posted Apr 10, 2015
Had a wonderful time. Great staff and great location. Would love to stay there again sometime :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
The staff were very friendly and helpful and the location was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Terrific staff and great location

Posted Apr 8, 2015
Pros: Friendly staff, spacious rooms, perfect location
Cons: Coffee machine in lobby did not work properly.
Location: Many restaurants, shopping on Newbury Street and close to Prudential Center
We stayed at hotel for Easter weekend with other family members. The hotel was close to restaurants, shopping and tourist spots. Would definitely stay again.