Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom warwickshire

Boston 2015

Posted Apr 12, 2015
Great city, hotel in perfect location as all sites are within walking distance from 5 mins too 45 mins. Your get a trolley ticket to gain your bearings. Hotel staff are very willing to help too with hints n tips for things to see and do.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iceland

Excellent hotel. Great location.

Posted Apr 10, 2015
Had a wonderful time. Great staff and great location. Would love to stay there again sometime :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
The staff were very friendly and helpful and the location was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Terrific staff and great location

Posted Apr 8, 2015
Pros: Friendly staff, spacious rooms, perfect location
Cons: Coffee machine in lobby did not work properly.
Location: Many restaurants, shopping on Newbury Street and close to Prudential Center
We stayed at hotel for Easter weekend with other family members. The hotel was close to restaurants, shopping and tourist spots. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manc, UK

Nice hotel for business trip

Posted Apr 7, 2015
Stayed 5 nights for conference at BCEC which is 20 min walk away. Handy for the T and plenty of sightseeing opportunities. Hotel staff excellent, plus free coffee facilities in lobby.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom k

Nice hotel close to railway station

Posted Apr 6, 2015
Hotel was very comfortable, clean and in a good location for Copley square and other restaurants. Must catch trolley around Boston to get an idea of where you can go. I recommend NOT to hire a car as it is very confusing in Boston itself and a number of one way streets. Must see Fenway park, especially if you live the red socks. Overall, a comfortable stay in a very pretty and cold city at the time. Need at least 4-5 days to understand and experience the history of the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maine

Best service I have had!

Posted Apr 6, 2015
Pros: Service, amenities and locaton
Location: Good restaurants
I brought my daughter and a friend to the Anime convention and booked a stay at Loews. I called the day before to ask some questions. The concierge, heather was so friendly and helpful on the phone. We arrived early and the hotel accommodated an early check in and were very gracious. Heather sent up snacks for the girls. All the staff was lovely and accommodating. It was just so lovely to be taken care of.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Good hotel

Posted Apr 1, 2015
Good improvement compared to its previous incarnation, comfortable, good location, nice charcuterie in the room when we arrived.
2 out of 5
by A verified traveler

Not pleasing experience with hotel staff

Posted Apr 1, 2015
Pros: Room was fine and the downstairs bar was good.
Cons: Being upfront about using the customer's personal information.
Location: Location is near the conference center and is quite convenient.
The hotel front desk clerk asked for my email address and I asked her twice if it is a consent to receive marketing communications. She assured me that it's strictly for the receipt folio and a survey. Two weeks later the hotel email system started sending me promotional messages. This is not pleasant at all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, Oregon

Excellent Location; Quiet and Comfortable

Posted Mar 31, 2015
This hotel is very well located. It is a short walk to many major site and to the T-station. Very comfortable and well equipped rooms. Surprisingly quiet. The breakfasts were amazing! There was, however, some minor issues with cleanliness. Glass in the bathroom door was filthy; and in the restaurant, there was thick dust on the shelving with the dishes; also on the baseboards in the lobby. Some silverware and cups had to be sent back due to insufficient cleaning.
Comment from Hotel Management
Apr 6, 2015 by Leslie, Hotel Management
Thank you very much for your feedback. I am sorry to hear that you faced a cleanliness issue in the hotel. We will look further into this, as we take all feedback very seriously. Thank you again for informing us of your observations. We hope to have the pleasure in welcoming you back to the hotel in the future.