Ratings based on 573 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, Oregon

Excellent Location; Quiet and Comfortable

Posted Mar 31, 2015
This hotel is very well located. It is a short walk to many major site and to the T-station. Very comfortable and well equipped rooms. Surprisingly quiet. The breakfasts were amazing! There was, however, some minor issues with cleanliness. Glass in the bathroom door was filthy; and in the restaurant, there was thick dust on the shelving with the dishes; also on the baseboards in the lobby. Some silverware and cups had to be sent back due to insufficient cleaning.
4 out of 5
Recommended
for Everyone
by A verified traveler

ease for shopping

Posted Mar 28, 2015
Cons: We found the noise coming from the bar area very loud. and not appealing to go to. The restaurant was good and food excellent.
It was where we needed to be. Hotel very comfortable/clean etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Friendly staff and nicely decorated rooms .. comfortable bed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Mar 23, 2015
Updated rooms, great location, friendly staff. Have to return to Boston is a few months and will definitely stay here again.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom bellingham, washington

boston sfd show

Posted Mar 19, 2015
Pros: I chose this hotel after many years of staying at park plaza....needed a more peaceful, modern hotel...
Cons: breakfast at 6 am would be nice....and maybe improved television station options..I get more choices when I travel to china or Ukraine...
Location: easy to walk to dinner or get cab or walk to boston common , best shopping district in town.
very well welcome, nice touch with the appys in the room as well although we didnt ( we had 3 rooms) spend much time in the rooms hey were well taken care of, absolutely no defaults in house keeping etc..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本、九州

Posted Mar 18, 2015
Pros: 部屋、スタッフ
清潔で良いホテル。スタッフはフレンドリーでとても良い。地下鉄の駅まで少し距離があるので雨風の強い日は困った。 帰り空港までタクシーを呼んでもらったが、なかなか来なかったので、最終的には白タクに案内された。空港まで35ドルといわれたが、着いた後税金等も含めて41ドルと言われた。 大きなホテルではないので、いつもタクシーがあまりこないようだった。
5 out of 5
Recommended
for Everyone
by A verified traveler

modern hotel in Back bay.

Posted Mar 16, 2015
The hotel was modern and the rooms updated. Great soft robes to wear. Shower/bathroom was lovely tile with great water pressure and hot water. Staff was very helpful - surprised me with a birthday card and m&m, kit kat cake. Room was a little small but comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portishead .. England UK

Perfect !

Posted Mar 16, 2015
Pros: Everything !
Location: Everything of historical interest is all within easy walking distance , along side great bars and restaurants
Perfect location , wonderful helpful staff .. nothing was any trouble whatsoever ..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow

World Class Service

Posted Mar 3, 2015
Pros: Location - perfect Staff - perfect Comfort - perfect Bar food - perfect (try the burger... yum!)
Cons: I never use them - but it did strike me odd that there wasn't a mini bar in the room.
Location: Slap bang in Back bay, it's 2 blocks from Boylston St, and 3 from Newbury. Perfect for shopping. Common is close by, and so is the T for transport.
From start to finish, this was a lovely visit. I'd been to the hotel in 2008 when it was called something else, and when the opportunity came up to go back to Boston for the weekend, knowing the reputation of Loews hotels, figured that it should remain the same quality, and just booked back there again. And I'm so happy I did. I was looked after from the moment I arrived at the hotel. Every time I asked for advice, or the one time I asked for something specific, the staff bent over backwards to help. And the help they gave wasn't a 'that'll do' level of help - it was always the very best they could manage. Friendly, courteous, and a personal service too. I felt that they knew me as a customer, and responded to the various elements of my stay. (I was in Boston to compete in the World Indoor Rowing Championships, and everyone made a point of asking me how I did). But I'll finish this by saying one thing that has nothing to do with the staff service. And it's this. The bed is the second most comfortable bed I've ever slept on (my own bed being the most comfortable). It's so good, that even if the service was awful, I'd probably still give them high scores!! Assuming I go back to compete in future events, or just go back to Boston again for a visit, I'll not look anywhere else. I'll remember this trip for the rest of my life, and one big reason is the hotel. Thanks guys.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Mar 3, 2015
Very friendly staff, clean room; overall great experience