Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 9, 2014
Pros: Comfortable, great staff .
Central location in Back Bay. Easy walking to many restaurants and bars.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Herts

Great central location

Posted Nov 5, 2014
Lovely hotel in a central location. Easy to walk to all attractions. Only downside lack of mini bar or fridge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great hotel in lovely area of Boston

Posted Nov 4, 2014
We had a very comfortable stay at Loewes. Friendly staff, lovely rooms, great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice modern hotel

Posted Oct 24, 2014
The hotel staff gave a very warm welcome and couldn't do enough to help during my stay. It is a new hotel and the rooms are very comfortable with all the amenities one needs. I would recommend this hotel and if I am in Boston again I would stay there once more.
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Good Day, Thank you very much for your recent stay, as well as providing feedback to the hotel. I am happy to hear that you enjoyed your stay! We hope to have the pleasure in welcoming you back in the future.
4 out of 5
Recommended
for Couples
by A verified travelerfrom DFW

Good Location with Okay Staff

Posted Oct 22, 2014
Pros: *Great Location *Comfortable Rooms & Bedding *Large Bathroom *Convenient Restaurant onsite
Cons: *Restocking Refreshments off Lounge Area *Automated call system or just call when you say you will on room availability
Location: *T Stop within 2 Blocks (Back Bay Station) *Close to Freedom Trail and Restaurants
We traveled for leisure and used the subway system to arrive at the hotel. The Hotels close (approx. 2 Blocks away) proximity to the "T" (Subway System) was very useful. However, upon check-in we were told that they would give us a call when our room came available. One problem...we never received a call and finally just showed-up around 6 P.M. to find that they had our room ready, but never called. This is unacceptable in a Hotel of this caliber. With concern to accommodations, we felt the rooms were very nice and comfortable. The Bedding felt wonderful and on par with similar rated hotels in the area. The restaurant/bar was well staffed and perfect for a quick drink or snack. One item that should be addressed is that the lounge area off the reception desk does not refill or restock coffee/hot water during evening hours. This would have been a nice treat after arriving back from a long day exploring Boston. Overall a nice Hotel in a Great Town.
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear Tim, Thank you very much for your recent stay, as well as providing feedback to the hotel! I hope you accept my sincere apologies regarding the miscommunication at check in regarding receiving a phone call. This is unacceptable and I will follow up internally regarding this matter. We hope to have the pleasure in welcoming you back in the future and showing you the true Loews experience.
3 out of 5
by A verified travelerfrom M

Luxury room? With plastic fixtures in the bathroom

Posted Oct 19, 2014
Listen, this is a nice hotel. But for the money and luxury tag they put on the description...well...the Westin down the street was comparable. The bathroom was a disaster. Fake faucets. Plastic shower head set too low. I'm picky here, but for 5 bills a night? You've got to do better.
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear P, Thank you very much for your stay with us, as well as providing feedback. We are very sorry to hear that you left not satisfied for the price. The hotel did undergo a recent renovation, and we have brand new rooms and amenities. We hope to be able to give you a new outlook in the future on our newly renovated guest rooms, and show you the true Loews experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Excellent location with the charm of a bygone era

Posted Oct 18, 2014
Pros: The location was superb for restaurants, theatre and most of all the museums on the mall.
My room was lovely and the bed extremely comfortable. The decor was particularly pleasing and reflected the style and comfort of a bygone era.
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear Stuart, Thank you very much for your wonderful feedback. We are happy to hear that you enjoyed the room and layout. The rooms have been newly renovated, and the decor is a new concept. It is great to hear your thoughts on it. We hope to have the pleasure in welcoming you back in the future!
4 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Perfect location

Posted Oct 17, 2014
Pros: staff were very good
Cons: Ability to get a decent room when we booked would be good
Location: Great with everything in easy walking distance
The room we were first given was small with no drawers to put clothes and very little space in which to move around It appeared that there were other good rooms at the same price. Why give us the small one? Choice for breakfast was poor
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear Gary, Thank you for taking the time to provide us with feedback. We are sorry to hear that you were unhappy with the space and layout of the room. We hope to have the pleasure in welcoming you back and providing you with your request in room type.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Fun Time in Boston

Posted Oct 13, 2014
Stayed for a weekend to catch a concert and was pleasantly surprised by the friendliness of the staff. The location is close to shopping and food. A bit of a walk to the North End and many of the tourist attractions but if you like to stay in a quiet area and travel to the busy areas it's perfect. They offer complimentary tea in their sitting area and have a nice outdoor seating area in their bar/ restaurant.
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear Darlenes, We thank you very much for your feedback. We are happy to hear you enjoyed your time at the hotel, and the friendliness of the staff. We hope to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent, England

Excellent hotel in heart of Boston

Posted Oct 12, 2014
Great staff, very friendly and nothing was too much trouble for them. Comfy beds and lovely bathroom. Restaurant was very good. Concierge was very helpful. Nice touch to provide card & wine for my birthday. Just needed English breakfast tea in the room and would be 5 star review (only green tea in rooms).
Comment from Hotel Management
Nov 4, 2014 by Leslie, Hotel Management
Dear Jo, Thank you very much for your feedback and excellent review! We are happy to hear that we exceeded your expectations. We hope to have the pleasure in welcoming you back in the future.