Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice could use some tweaking.

Posted Aug 29, 2014
Pros: Concierge, restaurant, cleanliness, Kerig in room.
Cons: Lighting in rooms, add small frig in room.
Location: The park, Trinity square, John Hancock building, back bay area.
Overall we had a good experience during our stay. There were a few things I would change. The lighting was odd and to put the bathroom light on we had to turn a very bright room light on, which was not good if you used the bathroom during the night and the bathroom vanity area lights were very low. Also, between one of the beds and a wall with a window was a chair blocked you from getting to the light in the corner of the room and the window and was shoved in so tight you couldn't move it. The restaurant food and service was very good as well as the Concierge Heather who was very professional and made us feel at home. I would have liked a small frig. The Kerig coffee machine was a nice touch.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Fantastic hotel in superb location!

Posted Aug 27, 2014
Location: Wonderful location next to the Theatre district, only two blocks from shopping, 10 minute walk to Boston Commons or St. Charles river walk.
This Loews hotel is in a historic building, formerly a police station located in the Back Bay area/Theatre district. It is more like a boutique hotel, smaller but high end amenities. The room was wonderful and luxurious. Staff was friendly, courteous and helpful. There were plenty of excellent restaurants within walking distance. We went to the historic armories building/castle which is now Smith & Wollensky. Amazing building and history! I would highly recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Central Boston Hotel.....Close to most attractions

Posted Aug 25, 2014
Pros: Location, smart rooms and free WiFi.
Cons: Noise in bar area at nights could be particularly annoying. Better sound proofing may work.
Location: Ideal location for attractions. Fenway Park, Swan Boats in Boston Public Garden and Frog Pond on Boston Common. Freedom Trail and Public Transport.
This was not our first visit to Boston but our first time in the Loews Back Bay hotel. The hotel is in a central location within walking distance of a lot of attractions, Freedom trail, Swan Boats, Fenway Park etc. Hotel was comfortable, we did eat breakfast there once, pricey but good quality. As others have said in previous reviews try "Flour" bakery and sandwich shop. So we did and were not disappointed. Friendly staff and good food at reasonable prices. The hotel seemed to be constantly busy and was also used by office workers (i assume) calling in for an after work drink. This made for a very noisy lobby and at time rowdy atmosphere ,the noise could be heard from our room on the sixth floor! However, I would recommend this hotel for a city break in Boston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and quiet place to stay.

Posted Aug 20, 2014
Had a great time in Boston. This was an excellent central location near subway stations and walking distance to many of the local attractions. The general area is relatively quiet. The hotel is in a historical building and has a nice restaurant and bar area.
Comment from Hotel Management
Aug 23, 2014 by John M, Hotel Management
Dear guest, Thank you very much for your feedback and kind words in regards to the hotel. I am very pleased to hear you enjoyed your stay, as well as the restaurant. We hope to be able to welcome you back should you travel back to Boston in the future!
1 out of 5
by A verified traveler from Brooklyn, NY

Nice location, bad experience

Posted Aug 11, 2014
Pros: Location
Cons: Customer service
Location: Near the Public Gardens
Overall, a bad experience. There was no one at the front desk when I arrived. This was stressful because I was in a hurry to check in and get to a wedding, but in fairness, the staff would not have known that. The room was very, very small, and there was no trash can in the room. The bathroom light didn't work, so it was very dark in the bathroom. The phone in the room didn't work. There was a second phone in the bathroom that did work, but to use it, I had to hang out in the dark bathroom. Two hours after checking in, I received a series of voicemails and texts saying there was a problem with my reservation. I was at a wedding, but the message said to call immediately, so I stepped outside, waited on hold for 15 minutes, and eventually had to call the front desk directly. They explained that they had oversold the rooms that night, but would let me stay because I had already checked in. A little annoying to have to deal with this, but I understand that mistakes happen. Then, at 11pm, the same thing. More texts about problems with my reservation. Again, I had to contact them to see if I was being kicked out of my room... at 11pm! In the end, they let me stay, but the experience was a headache. I don't see a reason to go back when there are plenty of other nice hotels nearby.
Comment from Hotel Management
Aug 24, 2014 by John M, Hotel Management
Dear Boston visitor, I sincerely apologize for the inconveniences you faced that led to a bad experience for you. The Loews Boston prides itself on its customer service, and I am very disapointed to hear that we failed to meet your expectations. I will further follow up with the management team to ensure your feedback is looked into as we do not take your concerns lightly. It would be our pleasure to welcome you back and show you the true Loews experience should you change your mind and consider us in the future.
3 out of 5
by A verified traveler

Posted Aug 10, 2014
Pros: Nice renovation
Location: Location was Ok
Over priced for hotel Not the Ritz But same price
Comment from Hotel Management
Aug 24, 2014 by John M, Hotel Management
Dear guest, I am sorry to hear that you felt the hotel was overpriced and did not meet your expectations. This time of year in Boston is very busy and this causes all of the hotels in the area to be higher in price. We are a different company thanthe Ritz Carlton, however, we do provide 4 diamond service. I thank you for your feedback, and hope you would consider visiting the Loews Boston again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Great hotel in the Back Bay area of Boston.

Posted Aug 6, 2014
Stayed here on a family visit to Boston. We had a great time, which we all felt was enhanced by staying at the Loews. Wouldn't hesitate to recommend it.
Comment from Hotel Management
Aug 24, 2014 by John M, Hotel Management
Dear Radio Bellers, Thank you very much for your feedback in regards to your recent stay! I am glad to hear we were able to cater to your needs and make you feel welcome! We appreciate your recommendations to others of the hotel. We hope to have the pleasure in welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from dunmow, Essex

Great City Hotel

Posted Aug 6, 2014
Pros: Location, the rooms, the bed, the bar, the coffee machine
Cons: Can not think of anything
Location: Lots to do as Boston Common close by and the harbour, shops, bars restaurants etc all within walking distance, Grill 23 on opposite corner stunning st
First time to Boston found the hotel to be very good location with every thing pretty much within walking distance. checking in was a breeze, reception friendly and helpful. nice large room with 2 Queen beds, very clean lots of space, very comfortable bed. Very nice bar in the basement and had a nice breakfast in the restaurant. Bar and restaurant staff helpful and friendly. Impressive lounge area with a great coffee machine serving up free lattes, cappuccinos etc day and night. Stayed for 6 nights wish could have stayed longer
Comment from Hotel Management
Aug 24, 2014 by John M, Hotel Management
Dear Gary, Thank you very much for your feedback and kind words regarding the hotel amenities and staff! It is our pleasure to host you as our guest. We look forward to having the pleasure in welcoming you back if you are to visit Boston in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Very enjoyable stay

Posted Jul 28, 2014
The restaurant had a very limited menu, but there are lots of other choices within a 10 minute walk. The beds were very comfortable.
Comment from Hotel Management
Aug 7, 2014 by John M, Hotel Management
Thank you for your comments and the 5 star review! We will soon be looking at making changes to our menu for the fall and will look to add some more options, so thank you for your input. I am pleased to read that you enjoyed your visit and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing staff!

Posted Jul 27, 2014
I have never had a better experience at a hotel - concierge, valet, front desk, housekeeping - never better! bravo!
Comment from Hotel Management
Aug 7, 2014 by John M, Hotel Management
Thank you! We appreciate the gracious comments and look forward to welcoming you back to Boston!