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Reviews of Mandarin Oriental, Boston

5 out of 5
Mandarin Oriental, Boston
776 Boylston St, Boston, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 199 out of 264 reviews" "
Rating 8 - Good. 42 out of 264 reviews" "
Rating 6 - Okay. 11 out of 264 reviews" "
Rating 4 - Poor. 8 out of 264 reviews" "
Rating 2 - Terrible. 4 out of 264 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Huge rooms in the middle of Back Bay. Bed was so comfortable!
Stayed 4 nights in Mar 2024

6/10 Okay

Siuman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in an amazing location of Boston. Staff at the front desk were polite and helpful, but I can't say the same for the doormen. There's usually three men standing in front of the hotel and non helped to open the door or assist my daughter and I as we tried to roll our luggages out the revolving door and once we were out they did not even help or ask if we needed assistance to load our luggages onto our uber.
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Eliza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luiz, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places I have ever stayed
Stayed 26 nights in Sep 2023

4/10 Poor

tom

Business traveler
Liked: Cleanliness, staff & service, room comfort
Updated ?
The decor is abysmal
Stayed 1 night in Sep 2023

10/10 Excellent

Jonatas, Sao Paulo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Amazing service and structure. Room has great space and comfort.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2023

6/10 Okay

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Found hotel a little tired. Sometimes a door man - other times not. Staff is so-so friendly, will respond if spoken to but not outgoing in any way. Room was disappointing - very small, painted white walls, too much furniture, etc. Just seems like they’ve lowered their standards a bit.
Stayed 1 night in Jul 2023

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent guest services, the spa was amazing, great location and the room was beautiful!
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Luiz, Boston

Business traveler
Liked: Cleanliness, staff & service
.
Stayed 25 nights in Feb 2023

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 3 nights in Mar 2023

10/10 Excellent

Aurica

Stayed 3 nights in Mar 2023

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!! Great property with amazing location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Cydney j

Stayed 1 night in Feb 2023

10/10 Excellent

Luiz, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 28 nights in Jan 2023

8/10 Good

Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jan 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in Boston at the Madarin Oriental. Mandarin always makes you feel like home.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely phenomenal hotel.
Stayed 1 night in Jan 2023

2/10 Terrible

Kevin

Great stay, but room NOT ready until 3:35pm
Overall stay was good but having to wait 30minutes after the guaranteed check in time (3pm) in the lobby for the room to be ready was not acceptable. We were meeting friends at Abe&Ls across the street a 3:30pm and ended up keeping them waiting until 4pm b/c of this delay
Stayed 1 night in Dec 2022

8/10 Good

Jane

Stayed 1 night in Dec 2022

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the mandarin is unlike any other hotel. The location is great and walkable to the Boston common, newbury street or the prudential center. I went to the spa and it was smaller but still very lovely.
Stayed 5 nights in Nov 2022

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and perfect location! The room was incredible. We did have a hiccup the first day when a few strange items disappeared from our mini bar and we found an old room key on top of the bar. None of our items were missing and they were not in a safe. The manager took this very seriously and reviewed camera footage. He sent a very nice bottle of champagne to our room for the inconvenience. Besides the first encounter, every single detail was incredible and would highly recommend!
Stayed 3 nights in Jul 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Mandarin Oriental Boston on Sep 16, 2022
Thank you for your positive rating and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Mandarin Oriental, Boston on Sep 16, 2022
Thank you for your positive rating and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our arrival was disappointing. The room we had confirmation of was not available and the staff on duty did little to address the issue. However the next day the manager went above and beyond to resolve the issue. This is a beautiful well managed property. We go to Boston once a month and this will now be our go to hotel when we are there.
Stayed 2 nights in Aug 2022
Response from Mandarin Oriental, Boston on Sep 16, 2022
Thank you for your feedback and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is what you expect from a 5 star establishment
Stayed 3 nights in Aug 2022
Response from Mandarin Oriental Boston on Sep 16, 2022
Thank you for your positive feedback and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

RAMACHANDRAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the service. Staff were very friendly and helpful. We will be back again
Stayed 3 nights in Aug 2022
Response from Mandarin Oriental Boston on Sep 16, 2022
Thank you for your feedback and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The property is clean, modern, and in a great location. Rooms are spacious and up to date. Staff is beyond friendly, helpful, and pleasant. Would recommend without hesitation.
Stayed 3 nights in Aug 2022
Response from Mandarin Oriental, Boston on Sep 16, 2022
Thank you for your feedback and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

Betsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brett and his team including Puika and Paul (concierge) were incredible. They took care of us so well. They went above and beyond to make our stay memorable. We’ve stayed at many hotels around the world and their level of service was the BEST. Thank you! We will be back!
Stayed 3 nights in Aug 2022

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, friendly staff
Stayed 3 nights in Jul 2022
Response from Mandarin Oriental, Boston on Sep 16, 2022
Thank you for your feedback and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

Teresa, Pompano beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with impeccable service
Stayed 3 nights in Jul 2022
Response from Revenue and Reservation Manager on Jul 19, 2022
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Kenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly & helpful staff from sidewalk to check in to check out
Stayed 1 night in Jun 2022
Response from Hotel Manager, Alexander von Susskind on Jun 14, 2022
Dear Kenna, Thank you for the wonderful feedback on our staff, we are so happy to assist you during your stay! Thank you for choosing to stay with us at Mandarin Oriental, Boston and we look forward to your next visit.

8/10 Good

JAE EUN

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in May 2022
Response from Hotel Manager, Alexander von Susskind on Jun 14, 2022
Dar Jae Eun, Thank you for your positive rating and for choosing Mandarin Oriental, Boston for your stay! We look forward to having you as our guest once again.

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best toothpaste and shampoo and handsoap ever.
Stayed 4 nights in May 2022
Response from Hotel Manager, Alexander von Susskind on Jun 14, 2022
Dear Martha, Thank you for the kind words and feedback about our bath amenities! We are so glad you enjoyed your stay and look forward to having you back here soon.

10/10 Excellent

Kieran, Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff very attentive
Stayed 1 night in May 2022
Response from Hotel Manager, Alexander von Susskind on Jun 14, 2022
Hello, Thank you for the kind review! We enjoyed having you stay and honored that you chose Mandarin Oriental, Boston. We'll see you back very soon!

8/10 Good

Rusong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had higher expectations for this hotel and felt it was not worth the money I paid.
Stayed 5 nights in Mar 2022

6/10 Okay

Francesco

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Mandarin Oriental Boston is very convenient located near by shops, historical sites, restaurants, etc. However, we’ve stayed on other MO around the world and Boston MO unfortunately falls well behind its siblings properties. It lacks a certain level of service expected from a hotel of this caliber. The restaurant in the hotel still under construction/renovation, therefore there is not a bar or decent room service. No pool. Out thermostat didn’t work. And the concierge, which was very attentive and courteous, lacked on restaurant scene knowledge. We had a wonderful time in Boston, but expected more from Mandarin Oriental overall.
Stayed 3 nights in Nov 2021

10/10 Excellent

philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
excellent as always, understandable pandemic related constraints aside. highly recommend.
Stayed 2 nights in Oct 2021

8/10 Good

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021