Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Feel like a royalty.

Posted Mar 9, 2015
I feel I have to cleanup afterwards. The place is toooo clean to stay.
5 out of 5
Recommended
for Families
by Shu-Mienfrom taiwan

服務佳, 客房整潔有待加強

Posted Dec 2, 2014 on Hotels.com
服務貼心, 健身房設備完善, 位置方便 房間整潔有待加強, 入住時浴室備品只有浴帽, 其他的都是有盒子但是裡面並無用品 沐浴乳也明顯有人使用過, 只剩下一半 馬桶旁有用過的衛生紙沒有打掃
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel in the best location

Posted Nov 30, 2014
We had a great and relaxing family stay at the mandarin Boston! The hotel is top notch. Staff couldn't have been nicer or more accommodating.
2 out of 5
Recommended
for Families
by stephanefrom france

no vayan

Posted Nov 22, 2014 on Hotels.com
muy mala experiencia. Habitaciones muy grandes bonitas, pero los alimentos son absolutamente nefastos para esta categoría. Me quede 5 noches en el hotel tenia que pedir alimento en la habitación porque tengo un bebe muy chico y no podía salir con el frío y esas cinco noches fueron de mal en peor. Ensalada cesar con la lechuga completa con agua, la comida del restaurant boulud horrible también con una carne demasiada cocida cuando pedí termino medio y a mas de 35 usd. Cada noche las cuentas eran de 150 a 200 usd de alimento para dos personas y comimos muy my mal: La penúltima noche nos quejamos nos enviaron fresas con chocolate, se aprecia el detalle pero el chef no existe en este restaurant. Por otro lado la atención desde la calle es de mal gusto. El que nos abrió la puerta parece ex marine con una actitud muy mala. El bebe estaba en el taxi abrió la puerta vio que el bebe estaba ahí no cerro la puerta la dejo abierta y se fue con menos 5 grados fuera. Abre la puerta cuando quiere y cuando no quiere tiene una actitud de cero servicio. En resumen las habitaciones están bien pero no regresaría por el servicio y los alimentos. Un hotel que se quiere muy top y no le llega a las estrellas que recibe. No le doy ni 3.5 en estrellas. Mala experiencia no vayan
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Latham, NY

Fantastic hotel, exceptional service.

Posted Nov 16, 2014
Pros: Top notch comfort and service.
Cons: Room doors close hard, can be heard, may bother some people; Like all hotels, lacking in high volume/pressure shower due to "green" standards.
Location: Green line subway is two blocks away with access throughout the city. Entire area is a vast shopping mecca.
Once you stay at a Mandarin Oriental, you'll find it hard to go back. Rooms and bathrooms are excellent. Housekeeping service twice a day. In the evening they prepare the bed for sleeping, put down a bath mat on the carpet and slippers. Set the room lights down; empty the trash cans; fill the stainless steel ice bucket; refold the leading edge of the toilet paper into a convenient triangle (really!); replace the towels, glasses, turn on the TV, etc. Lots of electronic controls. Two phones are touch screens with access to dining, housekeeping, front desk. Do not disturb is a light you turn on by the door. Room lights are all something like a Lutron system, accessible from both sides of the bed and the entry. The bathroom lights are also accessible from the bed, but can be set separately dimmed down for a night light. Glass shower, massive tub capable of two average-sized people. Plenty of business supplies, paper, pen, scissors, highlighter, ethernet cable. Room service and food are exceptional. The guy even rotated the TV to face where he setup breakfast. Also a very secure hotel. You cannot even get to floors above the lobby without using your room key card. The hotel restaurant was also first-rate. One of my favorites is Prudential Center self-parking is very near. I find valet parking to be a chore if you plan to use a car a lot. From the 2nd level, exit to the indoor mall, walk toward Lord+Taylor, take the elevator to the garage.
5 out of 5
Recommended
for Couples
by Mrcfrom Pr

Posted Sep 25, 2014 on Hotels.com
Excelente!!!
5 out of 5
Recommended
for Families
by TK Leefrom Seoul, Korea

Epic Experience

Posted Sep 19, 2014 on Hotels.com
It was the one of my best hotel experience. The hotel's facility was excellent and employees are fantastic. All my family members were very very satisfied. You should try the spa located at 4th floor. It was amazing experience with Mandarin Oriental Boston. Thank you
5 out of 5
Recommended
by davidfrom mississauga

great location

Posted Aug 4, 2014 on Hotels.com
Beautiful rooms
2 out of 5
Recommended
for Overnight Stay Before Destination
by Wrdtrvlrbhfrom Santa Monica CA

Not worth it

Posted Aug 3, 2014 on Hotels.com
Waited forever for a bellman; ended up carrying my own bags. Shower configuration tight making it impossible for a woman to shave her legs comfortably. Noisy despite 6th floor location.
5 out of 5
Recommended
by A verified traveler

Posted Jul 6, 2014 on Hotels.com
Very good, upgraded TV service required.