Ratings based on 1,219 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location to everything!

Posted Apr 9, 2015
Pros: The white sheets and towels make it look extra clean. The animal print robes where a great touch and of coarse the choclate dropped off each night.
Cons: More hooks in the bathroom to hang towels and robes. Room was so clean except for an inch of dust on the top of the head board.
Location: So close to the bus and subway system. Can walk the freedom trail right out the door. It is right in the middle of all the historic sites.
The staff was amazing, friendly, kind and accomidating. The afternoon wine was a hit!
Comment from Hotel Management
Apr 16, 2015 by Thomas, Hotel Management
Hello, I am pleased to note you enjoyed the various room amenities; sorry about the headboard. It appears you made the most of our central location, and I’m glad you found our staff to be of assistance. We look forward to welcoming you back, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Prime location in downtown Boston

Posted Apr 8, 2015
Pros: Stylish, clean, excellent staff.
Location: Close to Massachusetts General Hospital. Enjoyed great restaurants withing walking distance.
Stayed here twice while my son was being treated at Massachusetts General Hospital. We were able to walk to the hospital. When the staff found out why we were in town, they were very attentive and kind to my son and I.
Comment from Hotel Management
Apr 16, 2015 by Thomas, Hotel Management
Hi Trish, I am glad you found our location convenient to Massachusetts General Hospital, and that our staff provided you and your son with heartfelt care. Regards, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Awesome hotel for weekend getaway

Posted Apr 6, 2015
Had a really good experience. The room was clean, modern, and fresh. It came with all the amenities needed besides toothbrushes. The hotel itself is located in a fantastic location with restaurants and night clubs closeby.
Comment from Hotel Management
Apr 16, 2015 by Thomas, Hotel Management
Hello Peter, I am pleased you enjoyed your experience with us, especially the décor and our location. Upon request, we have complimentary toothbrushes and toothpaste available. We look forward to welcoming you back, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Boutique feel with most amenities of luxury hotel

Posted Apr 3, 2015
trendy boutique hotel with friendly service. Rooms are modern and clean but not huge and lack natural light
Comment from Hotel Management
Apr 7, 2015 by Thomas, Hotel Management
Hello, I am pleased to note you enjoyed the service you received, and I'm sorry you didn't like all the aspects of your room. Regards, Thomas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Hotel with youth flare

Posted Mar 11, 2015
It was a nice hotel with added features that made it unique. The blue lights in the room and the city view on floor 18 was an added plus. I stayed with my boyfriend for the weekend. Hotel staff was nice when we checked in and helpful. It was a nice location, but the valet parking is expensive and the day we checked out we called down to see if we could grab one of the free bathroom supplies that we forgot. And my boyfriend said the guy on the phone paused and was like ok. No one came up with the item. So I guess staff will be nice and helpful up until your checkout day.
Comment from Hotel Management
Mar 13, 2015 by Thomas, Hotel Management
Hello, I am pleased you enjoyed the unique features of your guest room, your arrival experience and our central location. I'm sorry about the snafu with getting the item up to your room; certainly an unfortunate oversight on our part. We look forward to welcoming you back, Thomas
3 out of 5
by A verified traveler

Decent location... Tired: The year 2000 called

Posted Mar 9, 2015
Pros: Bathroom seemed very clean
Funky atmosphere in and out of rooms is quite dated now, was relevant and edgey in early 2000's. Rooms furniture and ability to accommodate mobile workers leaves much to be desired (desk, bandwidth, electrical outlets, even TV were all disappointing). Room was very small and worn (especially carpet)
Comment from Hotel Management
Mar 13, 2015 by Thomas, Hotel Management
Hello, I am sorry you didn't appreciate our decor and the built-in desk outlets and nightstand charging station. Regards, Thomas
1 out of 5
by A verified travelerfrom DC

Kept awake by night club

Posted Mar 9, 2015
Cons: Remove or soundproof the night club.
This is a nice hotel - it was clean and well taken care of. The staff were friendly and competent. However, someone decided that there should be a night club on the second floor. That same someone decided that it shouldn't be adequately sound-proofed. The music played until 2AM every morning. When called, the front desk staff said that the music would not be turned down under any circumstance. The hotel was fully booked and we were unable to change rooms. Extremely disappointed by this promising hotel. Steer clear if you want a good night's sleep.
Comment from Hotel Management
Mar 13, 2015 by Thomas, Hotel Management
Hello Scott, I'm glad you found our hotel well cared for and our staff to be friendly I am sorry the sound from our lounge transferred up to your guest room. Regards, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sheffield, UK

Quirky, original hotel

Posted Mar 9, 2015
Friendly, welcoming staff. I couldn't attend the wine reception (but wish I could have). Rooms are comfortable with some nice touches (a cocktail shaker!). Good quality for the price and very central in Downtown Boston, just next to the Common.
Comment from Hotel Management
Mar 13, 2015 by Thomas, Hotel Management
Hello Paul, Sorry you couldn't make it to our wine reception, but at least you know you have a nice bar set up in your room. I'm glad you enjoyed our central location and friendly staff. We look forward to your next visit, Thomas
3 out of 5
by A verified traveler

Fewer amenities than most upscale hotels

Posted Feb 21, 2015
Pros: Great location, and the room itself was nice, if a bit small. Lots of electrical outlets, which is good for the modern traveler.
Cons: Either provide a hotel guide in the room, or orient the guest to the hotel amenities at check in like most normal hotels do. IN ROOM COFFEE MAKER
Location: Downtown, historic Boston. Lots of restaurants--both fast food and upscale--very close. Close to Freedom Trail and T.
The good: the sheets were of premium quality and the bed was comfortable. The room was sparkling clean. The lounge had a nice atmosphere and the drink I had was strong and well-crafted. The concerns: NO IN-ROOM COFFEE. Are you kidding me??? What hotel in this day and age has no in-room coffee maker??? I eventually learned that there was coffee available in the lobby, but this was not explained when I checked in. There was also apparently a wine reception in the lobby but this was not explained when I checked in. Basically there was no orientation to the hotel from the check-in staff and there was no guide to hotel services in the room. I have never been in an upscale hotel without a guide to hotel services with phone numbers in the room. Although "Free Wi-Fi" was touted, the Wi-Fi is only free if you sign up for some "membership" with the Kimpton Hotel chain. Finally, all personnel need better training in safety precautions--the check in staff loudly told me what floor my room was on, and the bartender asked me to shout out my full room number over a crowded bar in order to put my order on my tab. Anyone could have then followed me to my room.
Comment from Hotel Management
Mar 6, 2015 by Thomas, Hotel Management
Hello, I am sorry we did not advise you of all of our amenities upon check-in. For eco reasons and accuracy of information our hotel directory is available through our TV system. I am glad you enjoyed our central location and found your guest room to be well appointed. We hope to see you again soon, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Consistently nice hotel

Posted Feb 1, 2015
Pros: Service, cleanliness, decor, location.
Location: Fanueil Hall/Qunicy Market, Downtown Crossing, Aquarium, Boston Common/Boston Public Garden...all very close. Newbury/Boyston within walking distance
I've stayed at Nine Zero several times. Always am greeted by a nice staff including valet. Rooms are always very clean and comfortable with some good reading material. Great location too. Prices are normally reasonable. I happened to need to go to Boston the week of Columbus Day weekend last fall and ALL hotel rooms in Boston seemed to cost twice what they normally do including Nine Zero but that must have been due to the demand.
Comment from Hotel Management
Mar 6, 2015 by Thomas, Hotel Management
Hello Sue, I’m glad you enjoyed our central location, welcoming staff and comfortable rooms. We hope to see you again soon, Thomas