Ratings based on 1,194 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Fewer amenities than most upscale hotels

Posted Feb 21, 2015
Pros: Great location, and the room itself was nice, if a bit small. Lots of electrical outlets, which is good for the modern traveler.
Cons: Either provide a hotel guide in the room, or orient the guest to the hotel amenities at check in like most normal hotels do. IN ROOM COFFEE MAKER
Location: Downtown, historic Boston. Lots of restaurants--both fast food and upscale--very close. Close to Freedom Trail and T.
The good: the sheets were of premium quality and the bed was comfortable. The room was sparkling clean. The lounge had a nice atmosphere and the drink I had was strong and well-crafted. The concerns: NO IN-ROOM COFFEE. Are you kidding me??? What hotel in this day and age has no in-room coffee maker??? I eventually learned that there was coffee available in the lobby, but this was not explained when I checked in. There was also apparently a wine reception in the lobby but this was not explained when I checked in. Basically there was no orientation to the hotel from the check-in staff and there was no guide to hotel services in the room. I have never been in an upscale hotel without a guide to hotel services with phone numbers in the room. Although "Free Wi-Fi" was touted, the Wi-Fi is only free if you sign up for some "membership" with the Kimpton Hotel chain. Finally, all personnel need better training in safety precautions--the check in staff loudly told me what floor my room was on, and the bartender asked me to shout out my full room number over a crowded bar in order to put my order on my tab. Anyone could have then followed me to my room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Consistently nice hotel

Posted Feb 1, 2015
Pros: Service, cleanliness, decor, location.
Location: Fanueil Hall/Qunicy Market, Downtown Crossing, Aquarium, Boston Common/Boston Public Garden...all very close. Newbury/Boyston within walking distance
I've stayed at Nine Zero several times. Always am greeted by a nice staff including valet. Rooms are always very clean and comfortable with some good reading material. Great location too. Prices are normally reasonable. I happened to need to go to Boston the week of Columbus Day weekend last fall and ALL hotel rooms in Boston seemed to cost twice what they normally do including Nine Zero but that must have been due to the demand.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
Nice hotel, friendly helpful staff and close to T station.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Perfect Location

Posted Jan 26, 2015
So close to everything that there is no need for Cabs
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Overnighter

Posted Jan 26, 2015
Great view, very clean, room was a little small and hotel staff was courteous, attentive and friendly.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ludlow MA

Great Hotel

Posted Jan 13, 2015
Pros: The atmosphere was sophisticated. The hotel offers complimentary wine from 5-6 and coffee/tea in the morning.
Location: You are a short walk to the state building and the commons which has ice skating in the winter. You are also not far from theater district.
I loved the hotel, the room was a good size and the bed was super comfortable. The bathroom was very nice and the water pressure was impressive. The only thing I did not like was the feather pillows, too soft for my liking but the front desk was able to accommodate with foam pillows. I loved the complimentary items including wine hour and tea in the morning as well as the robes and yoga mat in the rooms.
Comment from Hotel Management
Jan 19, 2015 by Thomas, Hotel Management
Hello Lynn, I’m glad you enjoyed our amenities such as the morning coffee & tea, and our evening wine reception. I’m pleased you made the most of our central location and had a good night’s sleep. We look forward to welcoming you back, Thomas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembroke, Ontario, Canada

Hotel - centrally locates

Posted Jan 10, 2015
Wonderful hotel, centrally located. Hotel staff were welcoming and very helpful. Meals in the Highball lounge a little pricey however given your location you have many other choices. Highly recommend
Comment from Hotel Management
Jan 14, 2015 by Thomas, Hotel Management
Hi Peter & Lynn, I am glad you enjoyed our central location and friendly staff. See you again soon, Thomas
5 out of 5
Recommended
for Couples
by A verified travelerfrom Dublin

Great hotel for a honeymoon

Posted Jan 5, 2015
Pros: The staff, the cleanliness and the comfy bed!
Cons: Cannot think of one thing!
Location: Located close to the start of the Freedom Trail, Granary burial ground, Boston Common and only a short walk to Boston South Station.
Right from the beginning the staff were exceptional. The hotel is modern and clean and the atmosphere was great. The evening wine reception was fantastic and we used this time to chat to the hotel staff who were very helpful in recommending and booking restaurants for us. They really made it feel special for us on our honeymoon by having bubbly and strawberries ready for us on our arrival. The rooms were a good size and very clean. The bed was very comfortable and the shower was superb! The view from the 9th floor was brilliant looking out on the Massachusetts State House and the Granary burial ground. It is located very close to the start of the Freedom Trail and a convenient "T" station.
Comment from Hotel Management
Jan 8, 2015 by Thomas, Hotel Management
Hello Kieran & Rach, I am pleased to note you enjoyed our central location for seeing the main attractions, and enjoyed the service provided by our staff, as well as our modern décor. We look forward to the opportunity to welcome you back, Thomas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Posted Jan 5, 2015
Cons: Room service is a bit of a ripoff. $29 for Continental breakfast??? Then again, it's no different from comparable hotels.
I was in Boston for a conference, coming back from a trip to Europe, and really busy overall. The Nine Zero hotel delivered on the three most important features for me---quiet, comfort, and location. My room was tastefully appointed, the staff was helpful, and the free WiFi actually worked, but most of all I had two nights of wonderfully restoring sleep. Just what I needed.
Comment from Hotel Management
Jan 8, 2015 by Thomas, Hotel Management
Hello Marciano, I am glad you were able to recharge your batteries, and found our staff to be accommodating. We offer breakfast in our restaurant as well. We look forward to welcoming you back, Thomas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

I love this hotel

Posted Jan 5, 2015
I really love this hotel except the heat is not working well...all others are perfect
Comment from Hotel Management
Jan 8, 2015 by Thomas, Hotel Management
Hello Benny, I am sorry you had trouble with your guest room heat and hope we had the opportunity to address it. I'm glad you enjoyed the other aspects of your visit. Regards, Thomas