Keys to the room didn’t work - issue was never resolved. We were unable to get in at night, or after breakfast in the morning.
City view was not city view (either I we saw the parking garage or the building that was being torn down next door).
Staff couldn’t care less and had defensive tones instead of understanding. I expressed the inconvenience of our key not working, the city view issue, and I received stoned faces, and accusatory responses insinuating ignorance.
Pool on terrace level was under maintenance.
Bartender on the terrace was the best part of our stay.