Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Chile

Súper expensive and old on what they offer

Posted May 19, 2015
Don't worth it, is a very old hotel extremely basic and the room is not divided as usual on the residence inn
Comment from Hotel Management
May 27, 2015 by John Wilmoth, General Manager, Hotel Management
Dear julio, I was disappointed to read your review and learn that you did not enjoy your stay. The Hotel was completely renovated last year, and we just completed the corridor renovation this past February. I understand that you may have received a Studio Suite, which offers the open floor plan for the living and sleeping areas. We do offer the One and Two Bedroom suites, and perhaps on a return visit you could join us in a different room type. Thanks again for choosing our Hotel, and I hope to see you back on a return visit soon. Kind regards,
5 out of 5
Recommended
for Families
by A verified travelerfrom New York

Our Stay in Beautiful Boston

Posted Apr 13, 2015
Pros: Cleanliness of the rooms and dining area
Cons: nothing
Location: As we were only there overnight to see the show, we really didn't get a chance to explore the area.
My family and I were there to see Celtic Thunder at the Orpheum Theater and stayed overnight at this hotel. We were made to feel very welcome and the room was everything Expedia said it would be. The staff was very helpful when we asked about how to get to the theater. Check in and check out were very easy. We would definitely go back again.
Comment from Hotel Management
Apr 16, 2015 by John Wilmoth, General Manager, Hotel Management
Dear Laureen, Thank you for choosing us recently when you came to visit the Orpheum Theater. I hope that you enjoyed the show as much as the Hotel, as that theater is quite spectacular. I will be sure to share your comments with the team. Perhaps next time you return you will have a chance to explore our great city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new brunswick canada

Weekend in Boston

Posted Apr 6, 2015
Great room. Spacious. Good breakfast. Right on red line of subway which brings you downtown in minutes. Close to MIT and Harvard.
Comment from Hotel Management
Apr 16, 2015 by John Wilmoth, General Manager, Hotel Management
Dear mj, Thank you for taking the time to tell us about your weekend in Boston. I will be sure to share your great feedback about the room and breakfast with our team. It sounds like you made great use of the "T" subway system to enjoy your time here. I hope to see you back during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
comfortable/very good amenities. A little expensive. Can only really do this when there are deals.
3 out of 5
by A verified travelerfrom New York City, NY

OK but old.

Posted Mar 15, 2015
Pros: Location, space.
Cons: Overpriced.
OK but old. I had a fridge in my room. It was extremely noisy, I had to turn it off. Otherwise OK. Very spacious.
Comment from Hotel Management
Mar 19, 2015 by John Wilmoth, General Manager, Hotel Management
D, Thanks for visiting us recently. Please accept my sincere apologies for the noisy refrigerator. We replaced several refrigerators last year in a proactive effort to keep the Hotel in like new condition. We will continue to identify units that have become noisy and replace them as needed throughout the year. I hope that we may see you on a return visit to the area. Thank you again for taking the time to post your feedback. Kind regards,
4 out of 5
Recommended
for Families
by Thomas

This traveler left a rating score only Posted Jan 22, 2015 on Hotels.com
3 out of 5
by A verified travelerfrom Brookline

Posted Jan 16, 2015
It was okay. I was mad that the jacuzzi wasn't available bc at the time it was broken. I asked the staff numerous times before i purchased and the day before i went to the hotel about using the jacuzzi and the staff told me it was available. I went in January and obviously I wasn't interested in the cold pool!
Comment from Hotel Management
Jan 20, 2015 by John, Hotel Management
Erika, Thank you for posting your comments. Please accept my apologies for the whirlpool not being in service on the night you stayed. There were a few nights early this month when the Hotel needed to close the whirlpool due to chemical imbalance. Unfortunately, the whirlpool chemicals can be easy affected with high usage, and in order to maintain our guests safety, we were forced to close the whirlpool until the chemicals could be normalized. I am very disappointed that we could not offer this amenity during your stay. Perhaps we will have an opportunity to serve you again in the future. Kind regards, John Wilmoth General Manager
5 out of 5
Recommended
for Couples
by Janicefrom Georgian Bluffs

Happy New Year!

Posted Jan 6, 2015 on Hotels.com
Came down from Georgian Bluffs Ontario Canada to watch the Toronto Maple Leafs play the Bruins on NYE. The accommodations were impeccable enhanced by the overtime shoot out win by the Leafs. Thanks for a great stay! Janice & Jamie
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel

Posted Jan 6, 2015 on Hotels.com
Huge, spacious rooms, nice kitchenette and bath rooms. Forgot to replenish bath towels one night, no big deal. Conveniently located near MBTA, Kendall Square Theatre, and many great restaurants.
5 out of 5
Recommended
for Business Travelers
by Robertfrom Pensacola

Relaxing

Posted Jan 5, 2015 on Hotels.com
brief stay for doctor appt. Hotel was a nice relaxing and quite place to rest. Good breakfast included with good coffee.