Ratings based on 9,056 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

What should be better

Posted Aug 29, 2014
Pros: Location
Location: Close to good shopping and dining
Internet not included in room rate Parking not easily accessible
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great location

Posted Aug 28, 2014
It was really nice and it has a convenient location.
Comment from Hotel Management
Aug 29, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Close to Commons

Posted Aug 28, 2014
Hotel was fine. Rooms were small and outdated but location was good. A bit pricey for the accomodations.
Comment from Hotel Management
Aug 28, 2014 by ExecutiveTeam, Hotel Management
We apologize for your less than satisfactory visit with us. We hope you'll come back in the future so that we can make amends.
3 out of 5
by A verified traveler

Posted Aug 27, 2014
It wasn't very guest friendly and didn't even have an alarm clock.
Comment from Hotel Management
Aug 27, 2014 by ExecutiveTeam, Hotel Management
Alarm clocks are an amenity in each guestroom and we apologize that yours was missing from your room. We hope to welcome you back so we can make amends.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Can't beat the location.

Posted Aug 26, 2014
Location: You must walk the Freedom Trail and the Black Heritage Trail. Both can be booked for free at Faneuil Hall,so don't waste money on private tours.
Cons: Even though they advertise their beds as Queen, they are actually Full. Half the lamps in our room weren't working. The elevators are extremely slow. Pros: Our room was clean and comfortable and the bathroom was old but, again, very clean. The staff was extremely friendly Perfect location. Beautiful historic building. I would definitely recommend this hotel to anyone who's not expecting to stay in their rooms all day. Location is key and this hotel is very reasonably priced considering its location.
Comment from Hotel Management
Aug 27, 2014 by ExecutiveTeam, Hotel Management
Thanks for your feedback. Our apologies about the broken lamps in your guestroom and that you had to wait for the elevators but we're happy to hear that you found your guestroom to be comfortable and our staff to be accommodating. We hope to welcome you back so we can "wow" you next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wales, UK

Great hotel close to sights and shopping

Posted Aug 26, 2014
Room was a bit tired looking but beds were very comfortable and the hotel location is very central for sightseeing. Overall a pleasant stay, I shall return when visiting the city next.
Comment from Hotel Management
Aug 28, 2014 by ExecutiveTeam, Hotel Management
Thanks for your review. We hope you will allow us another opportunity to "wow" you during your stay.
Comment from Hotel Management
Aug 28, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
Comment from Hotel Management
Aug 29, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
We decided to book last minute at the Boston Park Plaza. From what we could see, they seemed to have the best price in the best location. Well, that was exactly right! With just a short walk to the park and Newbury St, we couldn't have asked for a better location. The staff was friendly and very accommodating, and we felt like we were walking around during the days of the Titanic! It is an old building, so the rooms and facilities aren't as state of the art as you may want, but it was a clean, comfortable, inviting place to lay our heads, and helped to create a memorable stay in Boston!
Comment from Hotel Management
Aug 28, 2014 by ExecutiveTeam, Hotel Management
It is always wonderful to hear when our guests have an amazing experience with us. Looking forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Short Trip

Posted Aug 25, 2014
I stayed for 3 nights and the hotel was ideally located to squeeze in as many sites during my short stay. Room service was great the staff was friendly the room was small but perfect for one person, extremely comfortable and clean. I would love to come back with my family and spend more time in Boston at the Park Plaza.
Comment from Hotel Management
Aug 27, 2014 by ExecutiveTeam, Hotel Management
Thanks for your great comments. We are happy our location could assist in making your trip memorable and look forward to having you (and hopefully your family!) back again soon.
1 out of 5
by A verified traveler from Rockville MD

Terrible hotel in great location

Posted Aug 24, 2014
Very disappointed. Room was tiny with no tub and TV on wrong wall so we switched to another -- also tiny. Only 9' wide. Bathroom had peeling wallpaper and was so small that one had to back in in order to sit on the toilet. No closet - only a 20" wide "armoire".
Comment from Hotel Management
Aug 27, 2014 by ExecutiveTeam, Hotel Management
Please let us take this opportunity to express our remorse for your recent visit to the Boston Park Plaza. We hope that you will give the Boston Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston.
3 out of 5
by A verified traveler

Posted Aug 24, 2014
Location was ok but bathroom very small and needed updating.
Comment from Hotel Management
Aug 27, 2014 by ExecutiveTeam, Hotel Management
Thanks for your comments. We are working to make some changes to our hotel and hope you'll come back to see the changes!