Ratings based on 9,474 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Good hotel

Posted Nov 25, 2014
Enjoyed our stay, was apprehensive following other reviews, but was not disappointed. Had a large modern comfortable room and didn't experirnce any issues with the current upgrades. Hotel is in a great location for exploring Boston.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thanks for your review! We're so glad you gave us a chance to exceed your expectations and hope you'll come back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Love Boston!

Posted Nov 25, 2014
I've stayed in Bostonany times in different hotels. This was nothing special, probably would look to stay elsewhere next time.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
We apologize for your less than satisfactory visit with us. We hope you'll come back in the future so that we can make amends.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Good value for money. Very central

Posted Nov 25, 2014
Pros: Staff very helpful
Location: The trolley tour was handy and you could get on and off when you wished but taxis are so cheap it was probably easier
Enjoyed our stay. Would return. Staff very helpful. Hotel is in a very central position and it was easy to get around Boston.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
We're delighted to hear that you enjoyed your stay and you found our staff to be "very helpful". Please come back soon!
3 out of 5
by A verified traveler

It was ok

Posted Nov 25, 2014
Room was pretty small, but that was ok. It was how loud everything was! I could clearly hear the two people in the room next to me have a conversation, and they were just talking normallly! I could hear every word! I was up on the 12th floor and I could hear everything happening at ground level.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
We appreciate the feedback you have provided and hope that you will stay with us again to allow us another opportunity to "wow" you during your stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom maine

Wouldn't stay again

Posted Nov 22, 2014
You have to pay for parking, Internet, and even a refrigerator if you want one. Parking was a block over that made it hard to bring your baggage in. The Bathroom had mold in it. Hotel rooms need updating. I have stayed in many hotels in Boston and would not stay here again.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback. We apologize that your stay did not exceed your expectations and that you didn't get to use one of our mini fridges; we do provide them upon request and would have quickly brought one to your guestroom had we known you needed it! In regards to Wifi, we regret your disappointment with our internet pricing, but hope you understand that extra costs like wireless internet does come at a premium in Boston. Please be assured that our rates are competitive with the other downtown hotels close by. Lastly, we want you to know that we are in the process of updating the Boston Park Plaza and hope that you'll come back sometime in the future to allow us the chance to make amends.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2014
About my recent stay at the Boston Park Plaza, I want to say that was a very good experience, this is my second time in this hotel, the first one was en 1992, and the hotel's quality continues being excelent.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. We are so delighted to welcome you back to our hotel after so many years and we look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Location perfect in the city

Posted Nov 17, 2014
We stayed just the one night and would most definitely stay again staff were excellent the only problem with the room the toilet is way to close to the bath tub and little space
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
We appreciate your feedback on our hotel. Our historic hotel was built in 1927 and some of our rooms are small compared to today's standards, we apologize. We're glad you enjoyed your stay overall and look forward to having you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Horseheads, NY

Charming hotel in the city with friendly staff.

Posted Nov 16, 2014
The staff was welcoming, furnishings are beautiful, and the location is great for Newberry shopping or to stay in a nice family-friendly part of the city.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thank you for taking the time out to write your positive review about our hotel. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you!
2 out of 5
by A verified traveler

Posted Nov 16, 2014
The room was dusty, there was a mouse trap in it, and the heater was not working. And this was the room the upgraded me to. The first room was a shoe box with no bathtub and a dirty shower dish. This hotel should definitively cut the room price in half until they really put work in upgrading the old rooms. Extremely old hotel. I would not recommend it except for the location.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback. We deeply apologize that you did not experience the excellent service that we strive to deliver. We will discuss this with our team. We hope that you will stay with us again and give us another opportunity to deliver the service that you expect.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thank you for your feedback. We deeply apologize that you did not experience the excellent service that we strive to deliver. We will discuss this with our team. We hope that you will stay with us again and give us another opportunity to deliver the service that you expect.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom t

Posted Nov 16, 2014
Old school charm with all the comforts of home. Great experience and I cannot wait to see the renovation.
Comment from Hotel Management
Nov 26, 2014 by ExecutiveTeam, Hotel Management
Thanks for the great review! We are so happy to hear that you liked our historical charm. We hope you come back to see our changes soon!