Ratings based on 10,739 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
We enjoyed our stay! Nice comfy bed and pillows :)
Comment from Hotel Management
Jan 28, 2015 by ExecutiveTeam, Hotel Management
Thank you for taking the time out to write your positive review about our hotel. We are elated that you enjoyed your stay with us and we look forward to many more future visits from you!
3 out of 5
by A verified traveler

Great location rooms are hit or miss

Posted Jan 27, 2015
Pros: Location
Cons: Amenities
I've stayed here several times. About 25% of the time I loved my room--a large one with double beds and lots of space. 75% of the time the room was crazy small. One time they put me in a room with an EXTREMELY small stand-up shower that was filthy. I don't think I'll be staying here again.
Comment from Hotel Management
Jan 28, 2015 by ExecutiveTeam, Hotel Management
Thank you for being a loyal guest of ours and for taking the time to express your thoughts and concerns. We appreciate you bringing the challenges to our attention as the feedback we receive from our guests like you enables us to target problem areas and take the necessary actions to improve our guest services. We are currently undergoing a major improvement project and many changes are coming. Please give us another opportunity to make it up to you!
2 out of 5
by A verified traveler

Posted Jan 27, 2015
the room was extremely tight and the walls had spit on them or something, for what we paid, the Holiday Inn would've worked out better.
Comment from Hotel Management
Jan 28, 2015 by ExecutiveTeam, Hotel Management
We apologize for your less than satisfactory visit with us. We hope you'll come back in the future so that we can make amends.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location is great, under construction

Posted Jan 26, 2015
room was not cleaned but took care of it right away, hotel under construction in entryways adding on restaurant, valet service was excellent.
Comment from Hotel Management
Jan 27, 2015 by ExecutiveTeam, Hotel Management
Please accept our sincerest apologies for the housekeeping challenges you experienced upon check-in. We are glad you were able to quickly assist you by providing a new room. As you mentioned, we are undergoing some improvements and are very excited about the changes to come. Hopefully you'll consider coming back to see them!
2 out of 5
by A verified travelerfrom michigan

Very small rooms, good location

Posted Jan 26, 2015
Pros: Location close to subway.
Cons: Room size and customer service.
Location: Went to concert at td garden was not difficult to get there.
Prepaid for a queen room, originally given very small room with full size bed. When I called front desk to try to get the right room we paid for, they said they were sold out of those rooms and there was nothing they could do. We booked with expedia so contacted them, they helped to facilitate getting us to a queen room that somehow appeared after us complaining more. Also showers so small you can barely fit in them and rooms in general very small. Hotel under renovations so amenities not available. Will not stay there again.
Comment from Hotel Management
Jan 28, 2015 by ExecutiveTeam, Hotel Management
Thank you very much for taking the time to provide your feedback on your recent stay with us! We apologize for any inconveniences you may have experienced and hope that you will give us another opportunity to show you what true Boston Park Plaza service is about.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom massachusetts

Good location!!!

Posted Jan 26, 2015
Very nice hotel. Rooms are really small. Only draw back.
Comment from Hotel Management
Jan 28, 2015 by ExecutiveTeam, Hotel Management
Thank you for your feedback. Looking forward to welcoming you back again soon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Norwich CT

Outdated-Comparable to DormRoom- FULL SIZE BED

Posted Jan 26, 2015
Cons: Bathroom. Bede. TV. Lobby.
Lobby - Under construction. Probably be nice when its complete... Location - Wonderful depending on your reason for being in the city. Bad idea if you have to drive to and from where you want to go. The T! Rooms - Um. Clean, except for the shower floor. Super Duper Small. If you are traveling with a large suit case you will have to step on it to maneuver around the room. No closet, just a 24" pantry cabinet. Logically they could save some space and allow the use of the table they provide if they would wall mount the tv. In addition, cannot lay in bed as a couple and both see the tv given its position and height. Bathroom - Well. It was gorgeous in the 60s when it was remodeled last - remember those blue, yellow and pink tiles that were all the rage? Severely outdated and very impractical for more than one person in the room at once. Shower was barely two feet wide - impossible to wash my long hair in! with crappy water pressure but that is usually expected on the 11th floor of a hotel. The only storage space in the bathroom was a 4 foot long ledge that was barely 5 inches wide. Very difficult to do hair and make up. All in all, I would have never ever booked this room if expedia and the hotel had willingly notified me that I was getting a FULL SIZED BED. Absurd. In a hotel?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Merida,Yucatan, Mexico

Excelente ubicación muy cerca de todo

Posted Jan 26, 2015
El hotel esta ubicado en un perfecto punto donde estas a corta distancia de todo, tienes una estación del metro a solo una cuadra y su estilo es muy bostoniano y clásico. Si quieres un hotel con historia en vez de una cadena lo recomiendo además de que los cuartos están muy cómodos y lo están remodelando todo.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Room very small

Posted Jan 25, 2015
Didnt like that renovations were being done..parking is crazy expensive, no continental breakfast and had to pay for wifi.. Mirror On bathroom door was really dirty and room was really small..we were beside elevator which sounded like a train everytime someone got on it.. For the price we paid wasnt really impressed.
2 out of 5
by A verified travelerfrom boston

Posted Jan 24, 2015
I felt like I was in a closet the room was so small!!! Not to mention it was not the cleanest one either. Luckily it was just for one night.