Ratings based on 1,097 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Best location in Back Bay!

Posted Nov 25, 2014
Pros: Location, Design, Staff, Views
Cons: The centrally controlled heat was a little warm, but thankfully the windows opened some.
Location: Everything in Back Bay was at your finger tips. Across from Prudential Center...full mall, great restaurants and the T-line entrance was right there.
This hotel was awesome and so convenient to Prudential Center and the T-line stop. Rooms were a little tight, but not a problem. Views were great, modern and updated decor and great staff. Plus, every afternoon there was free hot cider in the lobby to take the chill out of the November weather.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, TN

Clean and lovely

Posted Nov 24, 2014
Cons: The food was not pleasing but there were plenty of places to eat outside the hotel.
The Colonnade was centrally located with charming rooms and a pleasant atmosphere.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2014
Good location for Back Bay. Check in was a pleasant experience as was checkout. Door men and Concierge were helpful and friendly. Facilities becoming a little old.
1 out of 5
by A verified traveler

Two rooms, no AC, no response from mgt

Posted Nov 18, 2014
Terrible facility. Lots of maintenance issues. AC and light bulbs. Manager would not help or give refund.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Better alternative to nearby hotels

Posted Nov 11, 2014
Cons: The restaurant, Brasserie Jo, is average. It thinks much too highly of itself, but the menu is limited, and brunch is handled poorly.
Without question, the Colonnade is more sophisticated, comfortable, and well-maintained than the Sheraton Prudential. I think that it is a much better alternative to those attending a business conference at the Hynes Convention Center. The proximity to restaurants on Columbus Ave. is also nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wilmington, DE

Great hotel at a great location

Posted Nov 7, 2014
Pros: Everything
Cons: The prices to dine in the restaurant could be lowered a bit.
Location: The T stop is just outside the front door, providing unlimited access to enjoy the city.
The hotel was located at a T stop making travel a breeze. The concierge gave us a wonderful recommendation for breakfast, and we were always greeted as we entered and exited the hotel. The bathrobes are plush and comfy, and the bed was the perfect firmness. I love the fact that the windows in the room opened for some fresh air.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Small hotel with full amenities

Posted Nov 6, 2014
This was my first trip to Boston & I was very pleased with this hotel. The staff was warm, welcoming, helpful. There was a more personal feel than st larger hotels, yet it provided full services. The adjoining restaurant was very good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Very nice stay

Posted Nov 5, 2014
Pros: Staff. Location. Restaurant good. Clean well finished rooms.
Cons: Obnoxious drunk woman in hallway at 3 a.m. pounding on neighboring door for an hour. Security should have come sooner, don't they have cameras?!
Location: Convenient to lots, cabs readily available.
Room was lovely. Bathroom very nice. Clean. Windows great. Staff terrific. Parking was a good deal. Manager let us park late since we were seeing a show until after the anniversary of your check in/drive in time. Very convenient. Upgrade a few years ago very positive improvement. Nicer than the W on Stuart Street. Have stayed both places many times.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

comfortable hotel, great location

Posted Nov 3, 2014
Pros: Front desk staff friendly and helpful
Location: Prudential center
Really enjoyed this hotel. Staff friendly and helpful, room comfortable and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Very well located . Rooms are too noisy, the carpet at the entrance towards the elevators is dirty