Ratings based on 1,093 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2014
Good location for Back Bay. Check in was a pleasant experience as was checkout. Door men and Concierge were helpful and friendly. Facilities becoming a little old.
1 out of 5
by A verified traveler

Two rooms, no AC, no response from mgt

Posted Nov 18, 2014
Terrible facility. Lots of maintenance issues. AC and light bulbs. Manager would not help or give refund.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wilmington, DE

Great hotel at a great location

Posted Nov 7, 2014
Pros: Everything
Cons: The prices to dine in the restaurant could be lowered a bit.
Location: The T stop is just outside the front door, providing unlimited access to enjoy the city.
The hotel was located at a T stop making travel a breeze. The concierge gave us a wonderful recommendation for breakfast, and we were always greeted as we entered and exited the hotel. The bathrobes are plush and comfy, and the bed was the perfect firmness. I love the fact that the windows in the room opened for some fresh air.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Small hotel with full amenities

Posted Nov 6, 2014
This was my first trip to Boston & I was very pleased with this hotel. The staff was warm, welcoming, helpful. There was a more personal feel than st larger hotels, yet it provided full services. The adjoining restaurant was very good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Very nice stay

Posted Nov 5, 2014
Pros: Staff. Location. Restaurant good. Clean well finished rooms.
Cons: Obnoxious drunk woman in hallway at 3 a.m. pounding on neighboring door for an hour. Security should have come sooner, don't they have cameras?!
Location: Convenient to lots, cabs readily available.
Room was lovely. Bathroom very nice. Clean. Windows great. Staff terrific. Parking was a good deal. Manager let us park late since we were seeing a show until after the anniversary of your check in/drive in time. Very convenient. Upgrade a few years ago very positive improvement. Nicer than the W on Stuart Street. Have stayed both places many times.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

comfortable hotel, great location

Posted Nov 3, 2014
Pros: Front desk staff friendly and helpful
Location: Prudential center
Really enjoyed this hotel. Staff friendly and helpful, room comfortable and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Very well located . Rooms are too noisy, the carpet at the entrance towards the elevators is dirty
2 out of 5
by A verified travelerfrom New Canaan, CT

Beware of what you'll find in your room!

Posted Oct 30, 2014
Pros: Location is good.
Cons: Cleaniness and overall upkeep of the rooms. Lightbulbs were burned out and not replaced; curtains were not functional.
I checked into my room and was unpacking when I moved the blanket on the bed and found an open condom wrapper. This is unacceptable for any hotel room, but even more so when you are paying the price for a so called luxury hotel. Although, they granted my request to be moved to another room, I thought someone could have followed up on this issue and at least offered a meal voucher. Chocolates on the pillow are ok, but not this!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Fabulous night at The Colonnade

Posted Oct 17, 2014
I couldn't fault this hotel in any way. Excellent, attentive staff, room ready even though we arrived early (11am). Location perfect. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

perfect Back Bay location, subway right out side,

Posted Oct 15, 2014
Pros: Great hotel and friendly
Cons: fan in bathroom-gets steamy
Fantastic city. Boston is amazing, great city and great people. Would recommend doing the green and orange trolley service over the other one