Ratings based on 931 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tyler Tx

Great location to Fenway Park and shopping!

Posted Apr 24, 2015
We'd never been to Boston and were pleasantly surprised with the friendliness of the city and everyone. The hotel staff was wonderful from the doorman to housekeeper!
3 out of 5
by A verified travelerfrom las vegas

Nice hotel, But not for business Travel

Posted Apr 24, 2015
Pros: Appreciated the "grand old hotel" look and feel.
Cons: need better designed work space. Also need more counter top space in bathroom for shavers, toiletries, etc.
Location: they are fine.
I came to Boston for a board meeting. The room had inadequate lighting, lacked well designed and an adequate number of electrical outlets, the work table was too small, and the chair was way too low to comfortably work on a lap top.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Wonderful hotel!!

Posted Apr 22, 2015
Pros: Location, small boutique hotel
We just stayed and the Eliot for the Boston Marathon. Hotel, staff and location could not have been more perfect! Cheers to the Eliot Hotel for supurb service! Well done!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom jersey

Old world beauty

Posted Apr 21, 2015
I chose a one bedroom suite. It was a tad smaller than the photos looked but really well appointed. There was a nice little foyer, a little room for coffee and mini bar and corridors between rooms. I asked for a front view which they accommodated. The valet was outstanding, timing cabs to the minute and helping with everything. They have old fashioned brass keys so you have to actually remember to leave them behind! Great location to run accross the bridge to MIT. We walked to the art museum and Newbury street easily. I travel a lot and recommend this one for old euro-style elegance and service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newport Beach, CA

Posted Apr 13, 2015
A very tasteful hotel, but the grout in the bathroom needs a little cleaning. Room service was not worth what was charged - for instance, they offered ice cream sandwiches but could not offer a simple bowl of ice cream. Their grilled cheese sandwich was a greasy floppy mess; breakfast was much better. The Front Lobby and Doorman staff was very helpful, and made up for their room service quality (which was also very courteous, if truth be told).
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel- centrally located

Posted Apr 9, 2015
Pros: The rooms were great, although the bathrooms are small.
Cons: The staff being mindful of the added value to the customer and being good at the detail. The rooms need better sound proofing...
Location: Very central
Facilities good, a few of the staff let the hotel down. Not great on the detail. Missed room clean, check out really poor.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom yorkshire Uk

Good situation for Newbury street.

Posted Apr 8, 2015
Pros: Location
Hotel facilities are very limited. Expensive bar, sushi bar and hotel restaurant. Small lobby with 2 chairs. Unless you pay for an upgrade to a suite, the rooms are small and basic. Very small bathroom , no bath tub. No where to put your things in the bathroom. Walk in closet in room with hanging rail, no drawers , lived out of suitcases as nowhere to unpack to. Mattress on bed worn, had "roll to middle" feature! Room cold, only heating was air con which blew cold for ages before it got Luke warm. View from window was the back and roofs of other buildings. I did ask for another room, but said they were full. The towels were good quality and plentiful and the room was clean. On check out I expressed my views and the pleasant girl on reception (emer) waived our very small room account charge, which was kind.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Cons: Provide in-room coffee maker
Lovely classic hotel. Well-located for Boston walking or subway. Hotel construction underway was a minor inconvenience. Staff was welcoming and very helpful. The restaurant, Uni, was divine.....an experience that puts it not only as a Best in Boston, but likely Best in the US.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Exquisite boutique hotel

Posted Apr 4, 2015
The valet was wonderful. The Clio restaurant was a world-class dining experience. Complimentary room to suite upgrade was a very gracious gesture.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom firenze

Old fashion di boston

Posted Mar 28, 2015
Pros: La gentilezza
Un albergo confortevole in una posizione ottima per il convention center di boston.