Ratings based on 958 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Zealand

Very elegant hotel, in lovely part of Boston

Posted May 18, 2015
Pros: Location, luxurious feel and comfort
Cons: Entrance foyer slightly cramped -there was a rather ugly small extra dining area en route to the dining room breakfast area that seemed superfluous.
Location: Great location -hand to Civic buildings in Copley Square, Fenway Park, the River, the Art Museums. Good restaurants and shops around the corner.
This hotel is almost perfect- elegant, stately and yet with modern comfort. Handy to Copley square, good shops and restaurants and a short walk to the Art museums and Fenway parks. The footman at the door was a legend -helping with temporary car parking, advice about local cafes and advising about public transport while doing all his usual duties- helping with luggage etc. Other staff also helpful and pleasant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

A very nice hotel

Posted May 14, 2015
We stayed previously at this hotel so we know it well. Great location for us and a real boutique feel. Great staff. One issue: we could not get a drink at 11 pm on a Friday night. The adjoining bar/restaurant (under separate management) would not seat us despite having room (they said they were closing). They instead pointed us to a bar about a 10 minute walk away. At 11 pm, on a Friday. Really? And when we returned the adjoining bar was still going strong. Perhaps it was my grey hair . . .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location perfect for shopping and restaurant

Posted May 14, 2015
Pros: Location
Cons: Paintwork in our bedroom looked a little old
Wonderful!! Great location and wonderful staff and great helpful early check in
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Posted May 7, 2015
Friendly staff, comfortable, clean room, great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted May 4, 2015
Hotel has great character and location. The attached restaurant is ok, service and host could have been a bit more friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tyler Tx

Great location to Fenway Park and shopping!

Posted Apr 24, 2015
We'd never been to Boston and were pleasantly surprised with the friendliness of the city and everyone. The hotel staff was wonderful from the doorman to housekeeper!
3 out of 5
by A verified travelerfrom las vegas

Nice hotel, But not for business Travel

Posted Apr 24, 2015
Pros: Appreciated the "grand old hotel" look and feel.
Cons: need better designed work space. Also need more counter top space in bathroom for shavers, toiletries, etc.
Location: they are fine.
I came to Boston for a board meeting. The room had inadequate lighting, lacked well designed and an adequate number of electrical outlets, the work table was too small, and the chair was way too low to comfortably work on a lap top.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Wonderful hotel!!

Posted Apr 22, 2015
Pros: Location, small boutique hotel
We just stayed and the Eliot for the Boston Marathon. Hotel, staff and location could not have been more perfect! Cheers to the Eliot Hotel for supurb service! Well done!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom jersey

Old world beauty

Posted Apr 21, 2015
I chose a one bedroom suite. It was a tad smaller than the photos looked but really well appointed. There was a nice little foyer, a little room for coffee and mini bar and corridors between rooms. I asked for a front view which they accommodated. The valet was outstanding, timing cabs to the minute and helping with everything. They have old fashioned brass keys so you have to actually remember to leave them behind! Great location to run accross the bridge to MIT. We walked to the art museum and Newbury street easily. I travel a lot and recommend this one for old euro-style elegance and service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newport Beach, CA

Posted Apr 13, 2015
A very tasteful hotel, but the grout in the bathroom needs a little cleaning. Room service was not worth what was charged - for instance, they offered ice cream sandwiches but could not offer a simple bowl of ice cream. Their grilled cheese sandwich was a greasy floppy mess; breakfast was much better. The Front Lobby and Doorman staff was very helpful, and made up for their room service quality (which was also very courteous, if truth be told).