Ratings based on 917 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Toronto, Canada

Fairmont Copley Place Boston

Posted May 28, 2015
Pros: Location and great staff.
Cons: A/C system is too loud. The room price did not the reflect the quality of the room and its location in the hotel.
Location: Great central location allowing you to walk to great shopping, restaurants, amazing parks, and museums.
The hotel has an excellent location and great courteous and very helpful staff. The room was fairly spacious with nice old school tall ceilings. There was only one sofa chair in the room so if two wanted to sit and talk one person had to either sit on the bed or on "office" chair part of a cluttered desk arrangement. The bathroom had no fan which would be OK if the window opened ... which it didn't. The ice bucket along with two water glasses were hidden in the bar fridge which was difficult to open let alone find. Thankfully a very helpful housekeeping staff person showed how to open the fridge and find the ice bucket. The bathroom door had been painted so often that to close and open it to say the least was a challenge. The A/C in the room ran continuously and was just plain loud, although it helped to drown out some of the sound of garbage trucks retrieving bins at 3:30 am from the rear of the huge office building which our room faced. There were also service vehicles backing up to the office building with their "beep-beep" warning devices going off at all times of the day. On a positive note, the hotel itself has been beautifully restored in the public and dining areas. Considering the daily rate of this hotel when compared to similar upper level hotels, I would have expected more in the hotel room itself.
3 out of 5
by A verified travelerfrom Ross, CA

Nice to VIsit a Classic Hotel

Posted May 22, 2015
Pros: The staff! It was cheaper. I didn't realize this was graduation week with something like $450 for the Fairmont, $525 Westin I am used to staying.
Cons: Breakfast was ok. Room could have been "business usable."
Location: Great access to restaurants and shopping.
The staff was great ... on arrival, on checkin, on bags to the rooms, for directions, for help in shopping, in getting cash, at the breakfast area, in getting the valet car, in getting baggage out to an dinto car, in gettin gdirections to the freeway. Wish they had a Boston Paper, the Globe still available when I had breakefast. The room was annoying. Hard to find places to rechard iPhone and IPad, but worse they pitched "plug in your stuff here" and in the morning both devices were out because the plug itself was NOT PLUGGED in, Had to get down on my hands and knees and crawl around to find it and plug it in. Try to find the way to turn on the general lights in the room. A switch? nope hidded switches on each unit. Nuts.
Comment from Hotel Management
May 26, 2015 by Jennifer, Hotel Management
Hello Ross, Thank you for sharing your feedback with us. While I'm thrilled to hear that you found our staff so helpful and attentive, it sounds like we missed the mark on a few things in your room. I have shared your comments with our Director of Rooms in order to facilitate further internal review. Thank you, again, for your post.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

The place to stay in Boston

Posted May 8, 2015
From the moment I was help from my taxi to the time had to say s sad good bye the service was beyond expectations
Comment from Hotel Management
May 12, 2015 by Jennifer, Hotel Management
Hello Tony, I'm delighted to hear that you enjoyed such a seamless, memorable experience with us. We appreciate you taking the time to share your feedback, and we hope to welcome you back to Boston soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Classic, elegant hotel

Posted Apr 28, 2015
Great location next to Copley square. Beautiful interior and comfortable rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
We truly enjoyed all aspects of the Fairmont Copley in Boston. Excellent location, staff and room. The Oak restaurant/bar has an incredible atmosphere, that must be seen to be believed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Friendly staff - great hospitality!

Posted Apr 6, 2015
My sister and I stayed here for my bachelorette party weekend and wanted to pack as much of the city as possible into the two days we were there. The staff at the hotel was warm, friendly and extremely helpful in making sure we knew where to go and how to get there. I can't recommend this hotel enough!
Comment from Hotel Management
May 6, 2015 by Jennifer, Hotel Management
Hello Dina, Thank you for sharing your experience with us! I'm delighted to hear that you and your sister enjoyed a fun bachelorette weekend with us in Boston - especially that you found my colleagues so warm, friendly, and helpful. Thank you, again, for your post and hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

nice hotel/great location

Posted Apr 2, 2015
Pros: location
This is a nice hotel if you want a more traditional, old-world feel and are tired of trendy boutique hotels. Room was very nice if a bit small. Staff was very friendly. Lobby is truly a work of art.
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms a bit tired

Posted Apr 1, 2015
Rooms a bit tired but clean. Floor in bathroom freezing and draft in window! But bed comfortable and clean. Staff very professional and accommodating. Staff best I've seen in many hotels. Main areas beautiful.
Comment from Hotel Management
May 6, 2015 by Jennifer, Hotel Management
Hello, Thank you for sharing your feedback with us here on Expedia. While I'm thrilled you found our staff among the "best" you've experienced, I am sorry to hear you were not completely satisfied with your guest room. We quite recently completed an extensive restoration project that included the renovation of all guest rooms and suites. Thank you, again, for your post.
2 out of 5
by A verified travelerfrom Vancouver, Canada

Used to much better service at other Fairmont hote

Posted Apr 1, 2015
Pros: the proximity to the Haynes conference Center where I attended a conference
Cons: better room, better room service, better restaurant service, better overall style.
Location: the location is great, easy access to Copley Plaza, the many restaurants, and the overall charm of downtown Boston.
we regularly use Fairmont hotels on our travels, if available, and we are member of the president club. Our first room (# 252 I think) was noisy, as we had noise from a TV and lighting from another room coming through the heating air duct. We were then given another room (# 255 I think) which was smaller, where there was no place to unpack our belongings. Moreover, the sink in the bathroom was plugged almost totally and on the second day the staff had not replenished the toiletries in the bathroom. This bathroom is so small, that there is no place to put toiletries. The wardrobe is so small we had to keep our clothing folded in the suitcases. We also went to the hotel's restaurant, where the service was poor, as we finally had to walk back to the person who gave us the table to get a waiter and some service. The hotel staff has little good manners: some were shouting from one end of the hotel foyer to the other end. Not a Fairmont hotel experience at all. I suggest to get some training at the Shanghai Fairmont!
Comment from Hotel Management
May 6, 2015 by Jennifer, Hotel Management
Hello Anne & Guy, Thank you for sharing your experience with us. While I'm pleased you enjoyed our central location, I'm very disappointed to hear that we missed the mark on a number of service points during your stay. I have shared your comments with our General Manager, Paul Tormey, in order to facilitate further review with the appropriate teams. Thank you, again, for your post. I hope you'll consider giving us another chance to "wow" you on your next trip to Boston.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu

super nice hotel, clean and great staff

Posted Mar 29, 2015
Pros: The bed is very comfortable. Location is great. At the lobby there are 2 cute hotel dogs that we enjoyed petting.
Cons: The gym was a little small and stuffed up with exercise machine.
Location: Great location, we walked to the commons, Charles River and Newburry Street.
We loved the Lounge floor, with breakfast, snacks and happy hours.