Ratings based on 894 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
We truly enjoyed all aspects of the Fairmont Copley in Boston. Excellent location, staff and room. The Oak restaurant/bar has an incredible atmosphere, that must be seen to be believed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Friendly staff - great hospitality!

Posted Apr 6, 2015
My sister and I stayed here for my bachelorette party weekend and wanted to pack as much of the city as possible into the two days we were there. The staff at the hotel was warm, friendly and extremely helpful in making sure we knew where to go and how to get there. I can't recommend this hotel enough!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

nice hotel/great location

Posted Apr 2, 2015
Pros: location
This is a nice hotel if you want a more traditional, old-world feel and are tired of trendy boutique hotels. Room was very nice if a bit small. Staff was very friendly. Lobby is truly a work of art.
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms a bit tired

Posted Apr 1, 2015
Rooms a bit tired but clean. Floor in bathroom freezing and draft in window! But bed comfortable and clean. Staff very professional and accommodating. Staff best I've seen in many hotels. Main areas beautiful.
2 out of 5
by A verified travelerfrom Vancouver, Canada

Used to much better service at other Fairmont hote

Posted Apr 1, 2015
Pros: the proximity to the Haynes conference Center where I attended a conference
Cons: better room, better room service, better restaurant service, better overall style.
Location: the location is great, easy access to Copley Plaza, the many restaurants, and the overall charm of downtown Boston.
we regularly use Fairmont hotels on our travels, if available, and we are member of the president club. Our first room (# 252 I think) was noisy, as we had noise from a TV and lighting from another room coming through the heating air duct. We were then given another room (# 255 I think) which was smaller, where there was no place to unpack our belongings. Moreover, the sink in the bathroom was plugged almost totally and on the second day the staff had not replenished the toiletries in the bathroom. This bathroom is so small, that there is no place to put toiletries. The wardrobe is so small we had to keep our clothing folded in the suitcases. We also went to the hotel's restaurant, where the service was poor, as we finally had to walk back to the person who gave us the table to get a waiter and some service. The hotel staff has little good manners: some were shouting from one end of the hotel foyer to the other end. Not a Fairmont hotel experience at all. I suggest to get some training at the Shanghai Fairmont!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu

super nice hotel, clean and great staff

Posted Mar 29, 2015
Pros: The bed is very comfortable. Location is great. At the lobby there are 2 cute hotel dogs that we enjoyed petting.
Cons: The gym was a little small and stuffed up with exercise machine.
Location: Great location, we walked to the commons, Charles River and Newburry Street.
We loved the Lounge floor, with breakfast, snacks and happy hours.
4 out of 5
Recommended
for Everyone
by A verified traveler

Historic hotel and central location

Posted Mar 20, 2015
The rooms were very specious , comfortable and nicely decorated Very friendly staff helpful
Comment from Hotel Management
Mar 23, 2015 by Jennifer, Hotel Management
Hello, Thank you for sharing your experience with us and others here on Expedia! I'm delighted to hear that you enjoyed your stay overall, from our helpful staff to your "spacious, comfortable" guest room. We appreciate your feedback and hope to welcome you back again, soon. Warm Regards, Jennifer Zajac Internet Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenwich CT

Posted Mar 16, 2015
This our second time sating at the Fairmont. Wonderful place to stay and a fantastic location!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Weekend staycation

Posted Mar 16, 2015
The overall location of the hotel was fantastic, within walking distance of Newbury St, Prudential Center, etc. The hotel is very impressive--but very expensive. I paid $300 for one night for a very small room with limited amenities. The valet service was disorganized and again, expensive. I think it's a great place for a getaway for a special occasion but only once in a while because of the price. I expected a much bigger room with a view and I got a small room with a view of other rooms and a roof below.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

5 star hotel close to all atteactions

Posted Mar 9, 2015
Staff is gracious and helpful I would stay here again