Ratings based on 740 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
older hotel but nicely updated. cant beat the location
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Long Checkin IN line

Posted Sep 28, 2014
Pros: Very friendly staff !
The check IN line at 7pm was sooo long. Ive never had to wait soo long to check in at a 4 star hotel before. Not happy with that process.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Very central to all the exciting things in Boston.

Posted Sep 23, 2014
Very impressed with this property....the staff was exceptional. Thank you for my experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2014
All the staff were extremely and sincerely friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect in every way

Posted Sep 19, 2014
Perfect. To short of stay. Very friendly staff. Bar drinks are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Lovely hotel right in the middle of Boston. Beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

The staff at the hotel were incrediable!!!

Posted Sep 2, 2014
Pros: Everything!!!
Cons: Nothing!!!
Location: It is close to everything.
The staff at Fairmont were incrediable. From the doorman all the way to the cleaning people, they were over the top and great. Michael and John, the doorman treated us like family and made our stay fantastic. The staff at Oak were also great. So much so we ate almost every meal with them. Great place and we will stay their everytime while in Boston!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bradenton, FL

Great hotel; convenient location.

Posted Sep 1, 2014
Stayed here while settling my daughter into her dorm at Northeastern. While we shopped and walked, and walked and walked, it was wonderful to come "home" to the Copley Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge LA

Excellent location

Posted Sep 1, 2014
Pros: location, staff, and beautiful facility
Cons: perhaps having another restaurant that provides a quiet intimate dinner
Location: historical sites, Fenway Park, Little Italy, upscale shopping
Our concierge, Jason, made our stay one of the most enjoyable we have had anywhere. He attended to our every need. The hotel lobby is exquisite. All of the staff were well trained, courteous, and professional Our room was very comfortable. The location of the hotel enables visitors to enjoy all of the historical landmarks. We would certainly recommend this hotel to others
4 out of 5
Recommended
for Everyone
by A verified traveler from Durham UK

Ideal location in Central Boston

Posted Aug 31, 2014
Pros: The way they have updated the facilities but kept a lot of the finery
Cons: Discounts for frequent visitors
Location: We stay here when we visit Fenway Park. Nice central location, quality shopping, hiking around the Charles River, T station at Copley Square.
The previous times we have stayed at this hotel the outer walls have been covered with scaffold. The interior was good but looking dated. What a transformation; well done to the owners for updating the old girl and still keeping the character . Ideal stay for visiting Fenway Park and shopping is close by. Nice to see Katy Copley is still greeting visitors she must be close to retirement.