Dear Sylvio,Thank you for sharing your experience. We're delighted to hear that you had a great stay with us! We look forward to welcoming you back soon for another wonderful visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Daniel,Thank you for sharing your positive experience with us. We are thrilled to hear that you found our staff and service amazing, and that their politeness and friendliness stood out during your stay. It’s our team's goal to ensure every guest feels welcomed and well cared for, and your kind words affirm that we are on the right track. We look forward to the opportunity to host you again and continue to provide the exceptional service you deserve.Warm regards,The Langham, Boston Management

Dear Brianna,Thank you so much for taking the time to leave a positive review about your experience at The Langham, Boston. We look forward to hosting you once more should you choose to visit our city again.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Armand,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you found our hotel amazing and our staff excellent. It's great to know that Grana and The Fed met your expectations and contributed positively to your stay. We're also delighted that our location served as a convenient base for exploring the city and for your travels to and from Logan. Your kind words are much appreciated, and we look forward to welcoming you back for another exceptional visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Trevor,We are thrilled to hear about your great experience with us, from the ideal location and the secure ambiance of the neighborhood to the excellence of our staff and the vibrant atmosphere of our lobby bar. Your commendation serves as a wonderful affirmation of our commitment to providing a safe, welcoming, and enjoyable environment for all our guests. We're delighted that we could contribute to making your stay memorable and look forward to the opportunity to welcome you back for another outstanding visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Diana,I would like to thank you so much for leaving this positive review about your stay with us. It brings us tremendous joy to know that our ambience and the new renovation elevated your stay. I hope that you will keep us in consideration for a future stay if you are ever in the area.Kind Regards,The Langham, Boston Management

Dear David,Thank you for your succinct yet powerful feedback! We're thrilled to hear you found your stay to be excellent. Our team is dedicated to ensuring every guest experiences the highest level of satisfaction, and your review is a wonderful affirmation of our efforts. We look forward to welcoming you back for another excellent visit.Kind regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Amol,Thank you for the 5/5 rating! We're delighted to see that you had a positive experience at our hotel. Your high rating speaks volumes, and we're grateful for your acknowledgment. We strive to ensure every guest has a memorable stay, and it's heartening to know we achieved this with you. We look forward to welcoming you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Freddy,Your discerning words have resonated deeply, akin to a finely-aged vintage uncorked to reveal layers of sublime complexity. At The Langham, we take immense pride in our recent Renaissance - a metamorphosis that has allowed us to emerge resplendent, shedding a brilliant new light on the art of hospitality.While accolades from esteemed institutions are indeed an honor, it is approbation from seasoned travelers such as yourself that truly elevates our spirits. Your acknowledgment that our devoted staff, led by the diligent ambassadors of housekeeping, have upheld the highest standards is music to our ears. For it is their passion that breathes life into our physical splendor.Yet, we remain cognizant that true luxury extends beyond mere opulence. It is a delicate choreography of anticipating desires unvoiced and sculpting experiences that linger in the mind's eye like cherished heirlooms. This is the rarefied craft to which we have devoted our full artistic expression.We are humbled that you have recognized our homage to this higher calling, and eagerly await the next opportunity to compose a masterpiece tailored specifically for your enjoyment.Warmest regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Theresa,Thank you for your positive rating! We're glad to see that you enjoyed your stay with us. While we're pleased with the score, we're always aiming for perfection and would appreciate any feedback you might have on how we can achieve that 5/5 on your next visit. Your satisfaction is our top priority, and we're committed to continuous improvement. We look forward to the opportunity to welcome you back and deliver an even more exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Junqiao,Thank you for your succinct and wonderful feedback! We're delighted to hear you experienced perfect service during your stay with us. Our team is committed to providing exceptional service, and your acknowledgment is truly rewarding. We look forward to welcoming you back for another perfect experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Stephanie,Thank you for your wonderful review and for giving us a perfect score! We're thrilled to hear that the cleanliness of our hotel and the helpfulness and friendliness of our staff made such a positive impression on you. Your intention to stay with us again is the highest compliment we could receive. We eagerly anticipate your return, ready to welcome you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Melissa,Thank you for awarding us a perfect score! We're honored by your high rating and thrilled to know we've met your expectations with excellence. Your satisfaction is our greatest achievement, and we eagerly look forward to welcoming you back for another outstanding experience.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Ofek,Thank you for awarding us a perfect 5/5 review! We're delighted to know you had a positive experience with us. We look forward to welcoming you back to The Langham, Boston, for another exceptional stay.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Fangyi,Thank you for your positive review and feedback. We're proud that The Langham, Boston, with its rich history as the former federal reserve bank, offers unique character and charm. We're delighted to hear that our service and staff met your high standards, providing a superb experience. We appreciate your understanding of our building's age as part of its historic appeal and are continually working to blend this heritage with modern comfort. We look forward to welcoming you back soon.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Crystal,Thank you for your excellent rating! We're thrilled to receive a 5/5 for your overall stay. Your high score speaks volumes, and we're deeply grateful for your support. It was a pleasure to have you with us, and we look forward to welcoming you back for another outstanding experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Farzin,Thank you for your positive review. We're glad to hear you enjoyed our central location and the convenience it offers. It's our pleasure to provide a stay that connects you seamlessly with the best of the city. Looking forward to welcoming you back to The Langham, Boston, for another convenient and enjoyable visit.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Brandon,Thank you for your commendation. We are delighted to hear that you found exceptional value in our service, reflecting the polish, sophistication, and meticulous attention to detail we strive for at The Langham, Boston. Your satisfaction is our highest reward, and we look forward to continuing to provide you with experiences defined by their understated elegance.Kind regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Tristan,We're thrilled to hear you found our hotel a great place and are looking forward to your return. Thank you for your positive feedback. We can't wait to welcome you back for another exceptional stay at The Langham, Boston.Best wishes,Michele GrossoManaging DirectorThe Langham, Boston

Dear Margaret,Thank you sincerely for sharing your experience. While we understand the unique charm of The Langham, Chicago holds a special place, we are grateful you found your stay with us to be enjoyable and our staff wonderful. Your kind words are a heartfelt reminder of our commitment to making every guest feel valued and appreciated. We look forward to the opportunity to welcome you back, perhaps to uncover even more aspects of our hotel that will delight you.With warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Maria,Thank you for choosing to spend your Christmas with us and for sharing your wonderful experience. We are delighted to hear that the festive decorations and our restaurants added to the beauty of your holiday. It’s a pleasure to know that our concierge was able to assist in making your Christmas Eve dinner memorable and that the pool, with its amenities for both kids and parents, was a hit with your family.We appreciate your kind words and are thrilled that you found our hotel a great place to stay. We look forward to welcoming you back for another delightful visit, any season of the year.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Carol,Thank you for your perfect scores and for fancying the service at our hotel. We are delighted that your experience was exceptional and look forward to the privilege of hosting you again.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Anju,We are thrilled to receive your 5/5 rating. Your high score speaks volumes, and we are truly grateful for your recognition. It’s guests like you who make our commitment to excellence so rewarding. We eagerly await your next visit to provide another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Caroline,Your 5/5 rating is a beacon of pride for us. It fills us with great joy to know your stay resonated so positively. We eagerly await the opportunity to delight you again on your next visit.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Carolyn,Thank you for the incredible feedback! We're delighted to have exceeded your expectations and look forward to your next visit.Best,Michele GrossoManaging DirectorThe Langham, Boston

Dear Maria,Your perfect 10/10 rating is a cherished affirmation of our commitment to excellence. We are genuinely grateful and delighted to have created an experience that resonated so deeply with you. It’s guests like you who inspire us to continually elevate our service, and we eagerly anticipate the joy of welcoming you back for more unforgettable moments.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Julia,Your 5/5 rating is like a star that shines brightly in our galaxy of guest experiences. We are deeply moved by your high esteem and eagerly await the chance to envelop you in the same exceptional ambiance and service that captivated you, during your forthcoming visits.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Natasha,Your 5/5 rating is a cherished testament to our commitment to excellence, casting a radiant glow upon our efforts. We are deeply honored by your acknowledgment and eagerly await the opportunity to envelop you in another exquisite and memorable experience on your next visit, further elevating the art of hospitality that has captivated your appreciation.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Florence,Your 10/10 rating is a beacon of appreciation that truly brightens our day. We are heartened to have exceeded your expectations and eagerly anticipate crafting more unforgettable moments for you during your next visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Sunyung,Thank you for your excellent 5/5 rating. We are delighted to have met your expectations and look forward to providing you with another exceptional experience on your next visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Eduardo,Your 10/10 rating is a beacon of pride for us, symbolizing the pinnacle of satisfaction we strive for. We are genuinely heartened by this gesture and eagerly await the opportunity to enchant you with our hospitality once more, turning your next visit into another exquisite chapter at our hotel.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Stefanie,Thank you for sharing your fond memories of our afternoon tea and expressing your thoughts about the spa. We truly appreciate your feedback, as it helps us understand the experiences that our guests value and miss. While we have made some changes, please know that your suggestions regarding the return of the afternoon tea and the spa are important to us. We continuously strive to enhance our offerings based on our guests' preferences, and your input is invaluable in this process. Rest assured, we will take your feedback into consideration as we plan future amenities and services. We hope to have the opportunity to welcome you back soon and provide you with an experience that meets your expectations and brings back fond memories.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Andrew,Thank you for your succinct and positive feedback. We're thrilled to hear you found our hotel to be a 'great spot'. It’s always our aim to provide a wonderful experience for our guests, and your appreciation means a lot to us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Tory,Thank you for your wonderful review of our recently renovated hotel. We are delighted to hear that you found the renovations beautiful and our staff to be the friendliest. Our team works tirelessly to ensure our guests enjoy a comfortable and welcoming experience, and your acknowledgment of their efforts is greatly appreciated. We look forward to your next visit and the opportunity to once again provide you with exceptional service in our elegantly updated setting.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Yang,Thank you for your excellent rating. We're thrilled you had a 5-star experience and look forward to welcoming you back again!Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Guest,Thank you for giving us a perfect score on your experience at The Langham, Boston. We humbly look forward to welcoming you back if you decide to stay in the city again.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Priscila,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are deeply sorry to hear about the issues you encountered, particularly regarding the pool area and your room accommodations. It is concerning to learn that the life vests were not in proper condition and that the area was slippery without adequate caution signage. The safety and well-being of our guests, especially children, are of utmost importance to us, and we will immediately address these concerns to ensure a safer environment.Regarding the room size and the malfunctioning coffee maker, we apologize for not meeting your expectations of luxury and comfort. We understand how these elements can significantly impact the overall experience, and we take your feedback seriously. Our team is committed to rectifying these issues to improve the quality of our accommodations and amenities.We appreciate your kind words about the aesthetics of our lobby and the friendliness of our staff. However, we recognize that every aspect of your stay should reflect the high standards of luxury and service we strive to uphold. We have attempted to reach out to you through multiple platforms to discuss these concerns in more detail and to find ways to rectify your experience. Your feedback is invaluable in guiding our improvements, and we hope to have the opportunity to connect with you. We are committed to ensuring our guests have memorable and enjoyable stays, and we would welcome the chance to restore your confidence in our hotel.Sincerely,Michele GrossoManaging DirectorThe Langham, Boston

Dear Yvonne,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our hotel beautiful and welcoming. Regarding the breakfast credit, we appreciate the opportunity to clarify this aspect of our service. The breakfast credit is designed to cover breakfast for two guests. With six guests in your party, the credit was distributed among all, resulting in a smaller per-guest allotment than if it were just for two people. We understand that this may have led to some confusion and that the actual cost of breakfast items like pancakes exceeded the allotted credit per person. Our aim is always to provide clear and comprehensive information about our services, and we regret any misunderstanding in this instance. We value your input as it helps us to review and enhance our communication and offerings, ensuring a more satisfying experience for all our guests.Thank you again for choosing to stay with us, and for your candid review. We hope to have the pleasure of welcoming you back soon and providing an experience that fully meets your expectations.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Sorin,We note with concern your 2/5 rating. While striving for excellence, it seems we may have fallen short of your expectations. We would be immensely grateful if you could share specific insights into areas that we failed to meet your needs. Your feedback is invaluable in guiding our improvements and ensuring a more delightful experience for all our esteemed guests.With sincere regards and a commitment to excellence,Michele GrossoManaging DirectorThe Langham, Boston

Dear Mariam,Thank you for the 5/5 rating! We're thrilled you enjoyed your stay and eagerly await your return for another exceptional experience at our hotel.Best regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear William,We're delighted to hear that your stay was both wonderful and relaxing. Your succinct praise is greatly appreciated, and it’s heartening to know that we were able to provide you with a tranquil and enjoyable experience. We look forward to welcoming you back for more serene and delightful visits in the future.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Jiaqi,Oh, what a joyous note to receive! It warms the cockles of our hearts to know that your stay with us was a shining gem among five-star experiences. Our commitment to impeccable service, especially with a whimsical touch for our little guests, aims to create an enchanting atmosphere, akin to a delightful nursery rhyme. The magic at the front desk, with festive toys for the children, and a breakfast that had your young ones chirping with glee, is just a snippet of our dedication to ensuring joy in every corner.It's as delightful as a kite soaring in the spring breeze to learn that your family found such happiness here. We eagerly await your return for another chapter of enchantment and cheer. May your next visit be filled with more charming surprises and joyous moments, creating memories as timeless as a well-loved storybook.Cheerfully yours,Michele GrossoManaging DirectorThe Langham, Boston

Dear Janelle,Thank you sincerely for granting us a perfect score following your recent stay. While your review may have been brief, the impact of your high rating is profoundly felt and greatly appreciated. It's heartening to know that we met your expectations in creating a memorable experience. We are dedicated to maintaining this standard of excellence and look forward to welcoming you back for another outstanding visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Sylwia,Thank you for your succinct yet impactful compliment regarding our hotel's beauty. We are delighted that the aesthetics of our property contributed positively to your experience. It is our pleasure to maintain such a lovely environment for our guests, and we look forward to welcoming you back to enjoy our beautiful hotel again.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Suzette,We are truly grateful for your kind words and delighted to hear about your positive experience with our attentive staff and the comfort and cleanliness of our rooms. It's wonderful to know that we could contribute to your well-being and satisfaction during your stay. We aim to bring a touch of positivity and joy to our guests' lives, and it's heartening to know we succeeded with you. Looking forward to welcoming you back for another pleasant and refreshing visit.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Nicholas,Thank you so much for your 5/5 rating. We're thrilled to have met your expectations and are grateful for your high evaluation. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Rebecca,We were disheartened to learn that your recent stay with us did not meet your expectations, as reflected in the 2/10 score you provided. Our goal is always to deliver a 5-star experience to each of our guests, and it seems we fell short in achieving this during your visit.We would be very grateful if you could share more details about your experience. Your feedback is crucial for us to understand where we may have missed the mark, whether it was related to our service, accommodations, amenities, or any other aspect of your stay. Understanding your perspective is vital for us to address these areas effectively and ensure that we make the necessary improvements.Please rest assured that we take your feedback seriously and are committed to making the necessary changes to meet and exceed the high standards we set for ourselves. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you, and all our guests, deserve.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Sheila,Thank you for taking the time to leave us a review. We're over the moon that your stay went perfectly. If your ventures brings you back into the city we will always be ready to welcome you with open arms.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Nathali,Thank you for the 5/5 rating! We're thrilled you had a great experience and look forward to welcoming you back to The Langham, Boston.Kind Regards,Michele GrossoManaging DirectorThe Langham, Boston

Dear Eddine,Thank you for choosing The Langham and for giving us a perfect score. We are thrilled to receive your high rating and take it as a sign that we succeeded in providing you with an exceptional stay. Your satisfaction is our top priority, and your score is a valuable affirmation of our efforts. We look forward to the pleasure of welcoming you back soon for another memorable experience.Warm regards,Michele GrossoManaging DirectorThe Langham, Boston