Ratings based on 1,110 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from london

scope for improvement

Posted Sep 24, 2014
Pros: Gym facilities
Cons: Food, dining experience, staff training
Location: Boston is small so can walk to most places. Short walk to wharf, boat trips whale watching, aquarium, tourist bus
Breakfast expensive and poor. Food not a strong point at this Hotel. Service mixed and not up to 5*. Concierge /front desk 'willing' but will only answer a specific question. They do not think out of the box regarding your possible needs. Did not provide adjoining rooms as requested at booking. This was some months in advance and while there were under no obligation they should have done better (though did offer to sort during visit).
4 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale, arizona

Weekend in Boston

Posted Sep 23, 2014
Cons: Put more heat on in sauna, it was only 120F.
Beautiful lobby, nice room, friendly staff, excellent location, reasonable rate compared to other hotels in Boston city center.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Sep 18, 2014
Pros: Location.
Cons: Tea/coffee making facilities.
Location: See above.
The hotel is very well situated for access to the town, the common, the harbour etc. Staff were very very helpful, polite and friendly. Restaurant a little pricey, but food was good.
3 out of 5
by A verified traveler

Posted Sep 15, 2014
Nice hotel for families and couples looking to have a quiet relaxing time. Not somewhere to stay for celebrations. Security is very strict and rude.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Langham luxury

Posted Sep 10, 2014
Helpful staff and lovely hotel. Central location so easy for shopping. Beautiful bar and restaurant
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Outstanding service

Posted Sep 2, 2014
Check In easy.. Concierge immensely helpful.. Spa and pool a lovely experience. All staff made eye contact and made me feel good. So convenient to best of Boston. I was hoping to enjoy the chocolate bar, but it turns out it is seasonal, and starts back up Sept 6, so no chocolate buffet for me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, friendly staff, and great locatio

Posted Aug 31, 2014
Pros: It was clean and the staff was helpful.
Cons: The door latches were very loud, it would wake us up throughout the night with neighbours opening and closing their doors.
Location: The Market, Boston Common, the Harbour
Overall the experience was great - and we loved the location to the market and restaurants.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from montreal quebec

Vert Nice hotel close to the Quincy Market.

Posted Aug 29, 2014
Pros: ,
Cons: The bed
Location: You are downtown close to everything.
I found the experience a little expensive. This is not a hotel for a family vacation. For a business purpose excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

5 Star Hotel in Historic Building

Posted Aug 26, 2014
Pros: Comfortable mattress and bathroom room although no toothbrush was provided
Managed to secured a last minute discounted deal through Expedia. Check-in was hassle free. The room is very big and comfortable with ceiling height close to 5 meters (15 feet) as the building was built more than 150 years ago. Had a little problem with the coffee machine but was replaced by housekeeper immediately. Check out was hassle free.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Hotel centrally located & close to the action

Posted Aug 18, 2014
Pros: Location
Cons: The walls are from made timber & gyrock, which allow noise to travel. ( Too late to make it good)
Location: Very close to the harbour, and resturants
Banging of the doors was felt in our room each time some entered their room. The fire alarm went off at 2330 and we were required to evacute the room.!!!!!