Ratings based on 1,602 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clemson, SC

Wonderful, professional, friendly staff

Posted Oct 20, 2014
We had an absolutely perfect experience at The Lenox! Will stay here on any return trips to Boston. Loved the staff, the location and the overall ambiance at this hotel. Not a single negative!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Excellent service and location! Would definitely come back to the Lenox Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Oct 18, 2014
Short visit but a wonderful hotel, staff and Boston area. Hotel is in agreat location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Great location. Loved the hotel

Posted Oct 8, 2014
Pros: The location and the ambiance.
Cons: Our mattress was not very comfortable. However, the rooms were very nice and the concierge was extremely helpful.
Location: We went on a ''duck tour". Very close to the hotel and so much fun and very informative. We also walked to most areas. Freedom tour was excellent.
Location was perfect for walking, dining, shopping and most of the sights
5 out of 5
Recommended
for Everyone
by A verified traveler

Best ever!

Posted Sep 30, 2014
This trip was for my wife's 40th bday and we decided to come to Boston because she is such a history buff. I have never ben more impressed with a outfit like the LENOX!!! Top notch 100%!!!! Would recommend to anyone who asks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel, great location

Posted Aug 28, 2014
Enjoyed everything about this hotel, location, food, staff, comfort.
2 out of 5
by A verified traveler

Hotel is fine, Staff unfriendly

Posted Aug 25, 2014
The Hotel is old but well maintained and the rooms etc. are up to the expected standard. I would have given it a 4 if I would not have had a very negative experience with the staff at the end of my stay. Due to my fault I missed the checkout deadline and was charged 685 US$ for the additional day. This is about 3 times the discounted rate that I got from Expedia and twice the rate stated as normal rate for this place. The lady at reception was very unfriendly and unwilling to even discuss the outrageous charge. I needed to get my stuff from the room and was sent up to find out that they had disabled my keys for the room i just paid more than 600 US$ for. When I came back to get the key fixed the same lady said something about the key getting erased by a credit card in my wallet. She could not even say sorry that she had forgotten to extend the key. Staff in a 4 star hotel should not act like that so be prepared when you plan to go there.
4 out of 5
Recommended
for Everyone
by A verified traveler from niagara falls canada

Beautiful boutique style hotel

Posted Aug 22, 2014
Pros: Very clean, extremely friendly and professional staff.
Cons: The bathroom was very small and there was NO water pressure in the bathtub shower.
Location: Excellent location. Close to shopping and restaurants.
We had an extremely enjoyable vacation in this hotel. The rooms were clean and well appointed. The staff were great, offering to make reservations and giving us easy directions to sites, restaurants and shopping. This hotel had a very pleasing smell which is very unusual in most hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Away from home

Posted Aug 10, 2014
Pros: Everyone was friendly and addressed us by name
Cons: Bathroom tight!
Location: perfect
They took special care of me and my guests with special attention paid to ensure stay was memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Stayed just one night to do things in the area. Great experience from arrival until we left. The staff was awesome.