Ratings based on 1,911 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 宮城県

素敵なクラシックホテル

Posted Mar 20, 2015
Pros: 部屋の快適さ。素敵な内装。コーヒーやホットチョコレートのサービス。立地。安心できるスタッフの対応。
Cons: 暖房のシステム。音がひどいです
Location: すぐ隣の公立図書館はまるで美術館のようです。無料で入れます。 トリニティ教会も素敵です。有料ですが、中を見学できます。
3/3から娘と4泊しました。 シーズンオフだった事もあると思いますが、チェックイン時にツインにグレードアップしていただきました。 ロビーも廊下も部屋もクラシカルでとても内装が素敵で、広さも十分でした。 ロビーには暖炉があり朝はコーヒーのサービス、夕方にはホットチョコレートとクッキーのサービスがあります。 毎日部屋にはチョコレートとミネラルウオーターのサービスがありました。冷蔵庫にはサービスのミネラルウオーターだけが入っているので買ってきたヨーグルトやフルーツを入れておけます。 古いホテルですが、部屋は掃除が行き届いており快適です。スタッフの人たちもとても親切で安心して滞在することができました。 唯一残念なのは暖房の音がひどかった事です。ただ、つけるとすぐ暖かくなるので寝るときは消しておきました。 公立図書館のすぐ隣で、Tのコプレイ駅からもすぐでどこに行くにも便利です。図書館やその隣のトリニティ教会も素晴らしいので必見です。 近くにベーカリーやコンビニ、レストランがいろいろあるので、食事にも困りません。
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel great central location

Posted Mar 16, 2015
Pros: Friendly staff, clean and good value for such a central area
March 2015 is probably the end of a winter the poor Bostonians will be happy to forget. Howeever the hotel was great. Easay access to all the historical and entertainment sites. Lovely stay. Would definatley recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol

Fantastic location and wonderful staff!

Posted Mar 15, 2015
This hotel is not only in a fantastic location the rooms are superb! We were upgraded to executive suite which even had a open fire if we wished to use it! The staff go out of their way to ensure that you are having an enjoyable stay! Great great service, particularly from the concierge team!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Amazing!!

Posted Mar 3, 2015
I loved the Lenox so much! The staff was so friendly. The room service was amazing. My friends and I had such a great weekend in Boston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location great service

Posted Feb 23, 2015
We were only there for one night to see Blue Man Group. We were three adults and two children and reservied a mini suite. The room was comfortable, the kids had a confy fold out couch. The staff was very accomodating, found us a great italian restaurant nearby that would also be appropriate for the kids. All and all very happy with this hotel. Will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Foi uma estadia excelente em todos os aspectos. E a localização do hotel é fantástica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Small but nice

Posted Feb 22, 2015
This was a very nice hotel with a very nice staff. The doorman was very inattentive however. The main issue, and honestly as some one who is used to living in a cramped city and is impressed by any luxury, it wasn't a big deal, but everything was very small. The lobby, the bar, the elevator, and especially the bathroom. When I opened the door to the bathroom it's blocked off the entire toilet area. I had to walk in all the way to the shower and then close the door they also had a magnifying mirror you would have to sit on the counter too use it didn't turn around. The bed was clean and comfy and honestly it was all very pretty but just tighter than I would expect for the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southeastern Conn.

Loved it!

Posted Feb 17, 2015
I've stayed a several other hotels in the general Copley Square area and have enjoyed them all. This time I chose The Lenox. I loved it! Small, intimate hotel. Very Nice, comfortable! All the staff members we encountered were super polite, helpful, accommodating, courteous! I will definitely stay at The Lenox again. I get to Boston fairly frequently as our daughter is in college there. We like to stay in the Copley Sq. area because it's so close to the green line T and Boylston/Newbury Sts... The Lenox fits in perfectly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to the Prudential building

Posted Feb 17, 2015
This hotel was very comfortable and clean. The location is convenient too. The only thing I'd complain about was the breakfast we got from room service. It wasn't anything special and not prepared with any seasonings! Otherwise staff was respectable and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
My husband and I only went for one night but it was our first night being away from our 5 month old. When we told the front desk about the special occasion they gave us a teddy bear for our daughter and sent up 2 complementary glasses of champagne! The room was great with a good sized bathroom. Overall wonderful experience! Thank you Lennox!