Ratings based on 1,510 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by MP

Great location and Hotel

Posted Apr 7, 2014
Pros: I have rated 4 for everything cause I don't know excellent should be.
We went there, cause it's in the middle of the old town and museums. The metro station is 2 mins only .
5 out of 5
Recommended
for Everyone
by N from Richmond

Very nice hotel, central to everything in Boston.

Posted Apr 7, 2014
Pros: Everything.
Location: I was able to walk to lots of things on Newbury St. and Boylston St., and with my rental car, I could easily get to the airport, BC, and Cambridge.
The hotel was beautiful and the staff was excellent. I enjoyed the provision of free coffee and bananas in the lobby each morning, and the front desk person also gave me a free Sunday paper. The lobby staff all knew me by the second day, and were so friendly and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, Great Staff.

Posted Apr 5, 2014
Stayed for 3 nights and loved the hotel and the location allowed us to get the most out of our time in Boston.
5 out of 5
Recommended
for Everyone
by S from New York

Excellent hotel conveniently located

Posted Apr 2, 2014
Pros: We arrived early to drop off bags, but were pleased to find that we could check in early because a room was available. From the start all was good.
Location: Very close to a the T stops and easy to walk to and from the hotel to restaurants and attractions.
I had an excellent experience with the Lenox Hotel this past weekend. The staff was friendly and more than helpful with every question and need we had. I felt like I was a guest that was genuinely welcomed at this hotel.
5 out of 5
Recommended
for Everyone
by jd from chicago

Super kid friendly!!!

Posted Apr 1, 2014
Upon arrival our 3 and 5 year olds were greeted with stuffed animals. Staff was friendly and helpful thorough out our stay. The next day they offered backpacks and markers to the kids. What a treat!
5 out of 5
Recommended
for Everyone
by Kenny from Miami

Great Hotel with a View and centrally located.

Posted Mar 27, 2014
Everyone treated us like royals when we arrived and till we left. Loved all the extra treats that are given to you every day. Service was exceptional. Great atmosphere and location. Would not hesitate to stay at Hotel again.
5 out of 5
Recommended
for Everyone
by Cathleen from Manchester, NH.

Excellent hotel in perfect location.

Posted Mar 24, 2014
Pros: Everything
Cons: I can't think of anything
Location: within walking distance of Newbury Street and the Prudential shopping center, the Capitol Grille and Legal Seafood.
Everything was perfect. From the doorman to the bell hop, the front desk staff and housekeeping. The room was spacious and clean, the bed was very comfortable(the best night sleep I had in a long time), with an amazing view of the city. Walking distance to great shopping on Newbury street and fine dining. A minute walk to the subway and to the Prudential shopping mall. There isn't one bad thing I can say about this beautiful antique hotel. Perfection!
4 out of 5
Recommended
for Everyone
by elizabeth

Great view!

Posted Mar 17, 2014
The staff was so very helpful. They greeted us each time we came back and helped with reservations . Centrally located. Comfy bed and great hot powerful water in the shower. I highly recommend The Lenox and plan to stay there on my next trip to Boston. Extremely satisfied!!
5 out of 5
Recommended
for Everyone
by Danny from CA

Amazing hotel. Friendly staff. Great location.

Posted Mar 4, 2014
Pros: The decor and staff
The service at the Lenox was amazing. They are very responsive and very helpful. Very clean rooms and bathrooms. The decor is very beautiful. Additionally it is located very conveniently in Copley Square, right next to stores, restaurants and the Prudential Mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton Ontario,Canada

Great Introduction to Boston Hospitality!

Posted Mar 2, 2014
This hotel is in a great location. It is easy to take the train from the airport saving the cost of a taxi. The staff were extremely attentive and friendly. The hotel is "grand" with wonderful architectural details but the rooms are modern yet elegant. Having never been to Boston I was pleased with this hotel and the surrounding area. Being close to a train station makes it easy to see many sights. Would definitely stay here again.