Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel, great location

Posted Aug 28, 2014
Enjoyed everything about this hotel, location, food, staff, comfort.
2 out of 5
by A verified traveler

Hotel is fine, Staff unfriendly

Posted Aug 25, 2014
The Hotel is old but well maintained and the rooms etc. are up to the expected standard. I would have given it a 4 if I would not have had a very negative experience with the staff at the end of my stay. Due to my fault I missed the checkout deadline and was charged 685 US$ for the additional day. This is about 3 times the discounted rate that I got from Expedia and twice the rate stated as normal rate for this place. The lady at reception was very unfriendly and unwilling to even discuss the outrageous charge. I needed to get my stuff from the room and was sent up to find out that they had disabled my keys for the room i just paid more than 600 US$ for. When I came back to get the key fixed the same lady said something about the key getting erased by a credit card in my wallet. She could not even say sorry that she had forgotten to extend the key. Staff in a 4 star hotel should not act like that so be prepared when you plan to go there.
4 out of 5
Recommended
for Everyone
by A verified traveler from niagara falls canada

Beautiful boutique style hotel

Posted Aug 22, 2014
Pros: Very clean, extremely friendly and professional staff.
Cons: The bathroom was very small and there was NO water pressure in the bathtub shower.
Location: Excellent location. Close to shopping and restaurants.
We had an extremely enjoyable vacation in this hotel. The rooms were clean and well appointed. The staff were great, offering to make reservations and giving us easy directions to sites, restaurants and shopping. This hotel had a very pleasing smell which is very unusual in most hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Away from home

Posted Aug 10, 2014
Pros: Everyone was friendly and addressed us by name
Cons: Bathroom tight!
Location: perfect
They took special care of me and my guests with special attention paid to ensure stay was memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Stayed just one night to do things in the area. Great experience from arrival until we left. The staff was awesome.
5 out of 5
Recommended
for Families
by A verified traveler from Rockville, MD

Mini-vacation with two teenaged sons

Posted Jul 27, 2014
Pros: Location, staff, cleanliness, on-site restaurants.
Cons: On the last night we had a noisy upstairs neighbor, although once I complained it quieted down. Allowing dogs is unfortunate - they bark occasionally
Location: public gardens, freedom trail, quincy market, whale watching, Institute of Contemporary Art, The North End in search of pizza and an Italian bakery.
This was the best place I could've picked. The concierge (Casey) outdid herself finding us interesting places to eat and visit. The hotel's location - next to the Boston Library - was perfect because we could either walk or metro everywhere. And we did. In four days we did every neighborhood, a whale watching trip, ate in wonderful restaurants, went to a museum that the boys were actually sad to leave (ICA). I did a ton of research in advance, but the kindness of the staff at Lenox was above and beyond. For parents of teenagers (i have four) it's so difficult to keep them interested and engaged but this trip, unlike most, I wasn't forcing it. They loved Boston, they loved Copley Square, the food was fantastic, the people were so friendly, it was a fantastic experience for all of us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Ontario

Downtown in Back Bay.

Posted Jul 22, 2014
Pros: It was quiet, clean and efficient.
Cons: Nothing.
Location: It's near the Boston Common, Cheers Bar, Copley Place, and the Freedom Trail.
We arrived in the morning, parked the car, notified the hotel of our arrival, and went to our various destinations. We came back around 3 and the room was ready for check-in. The room was clean and spacious. The staff had several excellent suggestions for dinner. It was quiet at night and the ventilation was soothing. The staff helped us get out of the city very easily with a map and directions. Great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, UK

Favourite hotel in Boston

Posted Jul 22, 2014
Pros: Very friendly, totally committed to customer service.# Complementary wifi and bottled water, plus tea / coffee and bananas each morning
Location: Back Bay in Boston, easy access to shops and Boston attractions
Arrived around 10am, room not quite ready, but were immediately offered tea / coffee in the foyer while we waited. Before we had finished our drinks a manager came and gave us our room keys, asking if we knew about their free wifi, adding that we only had to ask and they would provide extra bottled water in the room any time we needed. Each morning there was complimentary tea / coffee and bananas available in the foyer, the staff greeted us at every opportunity and were very helpful in providing printed directions to certain locations, including pointing out bakeries on the way. We had an excellent meal in the hotel restaurant one evening (delicious steak and frites) and regretted not going back after trying a different restaurant the next night
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel, great location

Posted Jul 15, 2014
Location: Fenway is about a 20 min walk, and Beacon Hill and Commons and Fanueil Hall are about 20 mins the other way.
Back Bay is the place to stay, and The Lenox is first rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff, Wales

Superb hotel

Posted Jul 15, 2014
Pros: Everything.
Cons: The valet parking is overpriced!
Location: Great location for the Freedom Trail, Trinity Church, shopping & even Fenway Park
We had a wonderful stay at The Lenox. Everything was perfect & the staff were extremely polite, efficient & incredibly helpful. Would most definitely stay here again & highly recommend it.