Ratings based on 1,491 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from santa cruz

People very nice ... Very helpfull

Posted Oct 18, 2014
Very pleased with stay! Very interesting history... Love it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2014
The location is ideal and the hotel is magnificent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Beacon Hill

Posted Oct 3, 2014
I had a great stay here while I was traveling for work. I was working just next door to the hotel, so the location couldn't have been more perfect. I came back to the hotel each night and was able to relax completely in luxury. I felt like I was on vacation rather than there for work. I ordered room service a couple of times, which is available 24/7, and the staff was very helpful with recommendations and very polite. The service staff who delivered my food were the 3Ps of good service: polite and professional and prompt. Overall, I had a great stay and would recommend it highly!
5 out of 5
Recommended
for Everyone
by A verified traveler from provincetown, ma

Birthday weekend

Posted Sep 27, 2014
Pros: Everything
Cons: A coffee maker in the room
Location: Walking distance to theater district and many historical sites
Very impressed from champagne while checking in to birthday cupcake and wine in the room. Beautifully designed former prison on Beacon Hill.
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
Thank you for choosing to celebrate this special birthday occasion at The Liberty, and we're happy to hear that you had such a wonderful stay! Kind regards, Brian L. Director of Rooms
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
I'm happy to hear that you enjoyed the special/luxurious touches and the beautiful/unique design of the hotel. We hope to see you back at The Liberty on future travels to Boston! Kind regards, Brian L. Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

friendly...great location

Posted Sep 23, 2014
Pros: Ambiance and location
Cons: view from the backside of the tower was not good
Location: close to the end of Charles Street restaurants and shops
the hotel has a unique environment...lively, friendly,terrific food and clean. The staff is particularly helpful with directions and advice.
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
Thank you for the kind words regarding our friendly and attentive staff, we really appreciate it. Kind regards, Brian L. Director of Rooms
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
The Liberty is very unique (as the site of the former Charles Street Jail), as you mentioned - thank you for pointing out! We appreciate the great feedback regarding our friendly staff. Kind regards, Brian L. Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Londonderry, NH

Zen but hopping

Posted Sep 23, 2014
Fab staff, beautifully understated decor, an outstanding hotel for my out of state guests!
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
How wonderful to hear that you and your guests had a stellar experience at The Liberty; thank you for this review! Kind regards, Brian L. Director of Rooms
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
What a stellar review! I'm very happy to hear that your stay at The Liberty was phenomenal. Kind regards, Brian L. Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston Metrowest

Beautiful hotel, amazing staff, walk anywhere

Posted Sep 21, 2014
Pros: Amazing staff, very helpful, kind
Cons: Shower curtain too long for the tub
Location: North End (1 mile), Beacon Hill, Haymarket
Wonderful historic hotel, very accommodating staff (valet, concierge, front desk). Room a bit tired.
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
Thanks for the comments regarding our accommodating staff and unique history, we really appreciate it. Kind regards, Brian L. Director of Rooms
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
I'm pleased to hear that you are a fan of The Liberty's unique history; thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Ssn Diego

Convenient location , city center

Posted Sep 16, 2014
Room had complimentary coffee maker and ice a nice touch for downtown location
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
I'm glad that you enjoyed your recent stay at The Liberty, thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
Comment from Hotel Management
Oct 6, 2014 by BrianL, Hotel Management
Thank you for sharing this review with us, we appreciate it. Kind regards, Brian L. Director of Rooms
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Cons: As mentioned above - rescheduling of when work is done.
I was very disappointed with my stay at the Liberty Hotel. My husband had been admitted to the Cancer Floor at Mass General Hospital and I was looking for a good nights sleep. This I did not get. From midnight until 3:30a.m. there was banging noises outside my room window. There were dumpsters and I believe the banging of the tops and trucks was the noise I heard. I let the desk know about this when I checked out and the girl said that I must have been near a loading dock and offered me a cup of coffee. If this was a loading dock or dumpsters being emptied, I would think that the work would be done when people are not trying to sleep. I sure my stay would have been much nicer if in a different room location. The hotel, itself, is a beautiful hotel. I only stayed that night so I can not remark on the food.
Comment from Hotel Management
Sep 21, 2014 by BrianL, Hotel Management
I’m so sorry to hear about your disappointing experience; it disappoints us when we fail to exceed our guest’s expectations. We do appreciate the feedback and agree that trash collection should not interfere with our guest’s sleep this is not something which we schedule and is controlled by the city however I will look into this issue further. I am confident this is an isolated incident and we look forward to welcoming you back and ensuring you have a very positive experience with us.
Comment from Hotel Management
Sep 17, 2014 by BrianL, Hotel Management
I’m so sorry to hear about your disappointing experience; it disappoints us when we fail to exceed our guest’s expectations. We do appreciate the feedback and agree that trash collection should not interfere with our guest’s sleep this is not something which we schedule and is controlled by the city however I will look into this issue further. I am confident this is an isolated incident and we look forward to welcoming you back and ensuring you have a very positive experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing but the best......

Posted Sep 7, 2014
Stayed for two nights. Had fab room with a little view. Room clean. Staff extremely friendly and accommodating. The best drinks and munchies provided in the room fridge. The meal had at one of the restaurants was excellent!! The entire experience - and the hotel were nothing but the best!!
Comment from Hotel Management
Sep 16, 2014 by Guest Relations Manager, Hotel Management
I am so pleased you had an all-round excellent stay. We hope you will come back soon! Many Thanks, Emma S, Guest Relations Manager