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Reviews of The Liberty, a Marriott Luxury Collection Hotel, Boston

5 out of 5
The Liberty, a Marriott Luxury Collection Hotel, Boston
215 Charles St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1004 reviews" "
Rating 8 - Good. 187 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Penny, Vankleek Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cool being in an old jail
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 18, 2024
Thank you for sharing your positive experience with us and with your fellow travelers. We’re thrilled to hear you enjoyed our unique style and atmosphere. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
did not like escalator was blocked off, seemed crazy not to leave it open to walk up. it was unsightly and pointless,slowed the elevators up by increasing usage. my other complaint was no drawer at front desk to break bills, I had to use ATM to get tip cash(cost me 5 bucks) both small things, but a very easy fix with little effort
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 18, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Carolina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 15, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

4/10 Poor

David, East Hampton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Third time we stayed. This time the room wasn’t clean and the room felt tried
Stayed 1 night in Apr 2024
Response from Property Management on Apr 9, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness
Very disappointing stay. Hotel operates a night club in the lobby on Friday and Saturday nights. Not one singke staff oerson made us aware. The musuc was so loud, it could be heard clearly in our room and the bass from the music, reverberated through the room. With an early morning surgery at MGH next mirning, this was kess than ideal. If we were made aware I would have stayed somewhere else. We will never be back. Simply an awful experience.
Stayed 4 nights in Mar 2024
Response from Property Management on Apr 9, 2024
Thank you for your review, Jennifer. We are so sorry to learn of the issues you had during your visit and sincerely apologize for the noise disturbances you dealt with. We will certainly be discussing your comments with our team as we continually work to improve in all areas. We hope you will give us another chance to host you again in the future.

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and amazing place for late night food and drinks!!!!
Stayed 1 night in Mar 2024
Response from Property Management on Apr 1, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Property Management on Apr 1, 2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, great bar, loud area, very expensive for limited amenties
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Alice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Liberty was a great place to stay. Conveniently located next to Mass. Gen., restaurants and shopping. Everyone was so polite and helpful.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our polite and helpful service. It would be an honor to welcome you back again in the future!

8/10 Good

Bridget

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, near MGH so many sirens.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Joao Paulo

Traveled with partner
Liked: Amenities, property conditions & facilities
Fun
Stayed 1 night in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Raminder

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 11, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jennifer, Malden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only live about 8 miles away from the Liberty, but have stayed there on two separate occasions in the last several months. The rooms are comfortable, well appointed, and many have nice views of the city and Charles River. There’s a great bar area, and I’ve eaten in all the restaurants there…the food options are delicious. The only small drawback is the plumbing seems slow/clogged…not to a terrible degree but in both rooms I had I noticed slow drainage in the bathroom sinks. The room I had a few months ago was quite sluggish and the staff worked immediately to correct it when I mentioned it. Last night I did not notify the staff about it because it was minor. The shower and tub was fine so overall no complaints.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic hotel with several bars and restaurants on the property. Beautiful lobby with many spaces to hang out, have a drink, people watch. Saturday night had vibrant night life with a DJ and a busy bar scene (which didn’t affect us at all in our room - was entirely quiet). Highly recommend to stay here!
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Naide

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

2/10 Terrible

Irwin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had three rooms for our family – our first room smelled like cigarettes and the bathroom had cigarette ashes on the floor. We changed our room to 713. My 13-year-old son was in 722 but the key would not work. We tried 4 times making new keys and each time the door would not unlock. Each time I would get new keys, come down to the front desk and return with a set of keys that did not work. Finally a housekeeper walked by and offered to open the door. Our new room in 713 had plumbing issues with the toilet water coming up without even flushing it. I asked the front desk to fix this while we were out shopping. When we returned in the afternoon around 3pm – our room was cleaned but the toilet was overflowing with brown water from the plumbing. Andrew was on duty and apologized profusely and offered to move us to 806. That room was better, and the plumbing worked. Believe it or not – the heating did not work which we found out when we went to bed – unless you maxed it out to 80 degrees and it would come on for 5 minutes. We called the front desk and they sent up two thin blankets.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Feb 14, 2024
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
It was impossible to find in traffic...Once i came into Boston it took me over an hour to ,locate and get to Hotel using GPS--
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

David

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Boston for having everything at your reach! Clubs, dinning, sites etc!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us David! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot !
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us Anne! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Daniel, GILFORD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay. Interesting history about the place.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots going on both inside and out and a welcoming glass of champagne poured for you at check in.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Joyanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Diana

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

ERIC

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Shawn

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Gene

Traveled with family
Visually arresting hotel. A must see. Nice enough that you don’t need to go anywhere else. First class property in a one of a kind setting. You’d think you were in Charleston or Nashville. Not a few feet from mass general. The boys in the old Charles street jail never had it this good. I’m sure.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for sharing your positive experience with us and with your fellow travelers. We’re thrilled to hear you enjoyed our unique style and atmosphere. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boston getaway
We love this hotel. It is in a great area, practically on the Charles. T access across the street. We love that it is an old jail, and we love coming at holiday time with the beautiful trees hanging from the ceiling in the lobby. My only complaint this time was how warm the place was, the heat could have been turned down at least 5 degrees in the lobby/bar area. The temperature in our room showed 78 degrees with the heat turned off, and the AC did not work (probably because they didn’t think it would be needed in December)
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

2/10 Terrible

Helen

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Kerre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for providing such wonderful feedback, Kerre! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Able to get into the restaurant without a reservation on Christmas morning. Server was excellent.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Rashid

Response from Hotel Management on Feb 14, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Love Thid Place.
Such a Great Hotel!!!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your wonderful feedback and picture with us, Lisa! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back to The Liberty soon.

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating, George! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

4/10 Poor

Devon

Stayed 1 night in Dec 2023
Response from JSM on Dec 14, 2023
Providing the best service is our first priority. I would be grateful if you have any details you would want to share with me to ensure future stays will meet your expectations.Thank you

10/10 Excellent

Michael

Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Laura L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always excellent
Fifth time there and it is always an excellent stay
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Kenneth

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Brandi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
It was about the most perfect place! To be met with a champagne toast to the best meal we've ever had!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for your terrific review on your recent stay, Brandi! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful thank you
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Stephanie, McHenry

Stayed 3 nights in Sep 2023
Response from Hotel Management on Nov 20, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.