Ratings based on 1,198 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Great location

Posted Oct 20, 2014
Pros: Location
Location: A block away from Copley Plaza, Boylston St., Newbury St and connects with Copley and Prudential shopping centers. Tours across the Street.
Check in and check out were fast and the staff was very nice and helpfull. The location is great, Back Bay is one of my favorite areas in the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Crawfordville, FL

Great Location!! Great Staff!!

Posted Oct 20, 2014
The staff is excellent - courteous, helpful and efficient. The escalator was down as well as some of the elevators. Moving about the building was very slow.
5 out of 5
Recommended
for Couples
by A verified traveler from Washington DC area

Great weekend getaway

Posted Oct 20, 2014
Pros: Beautiful river view from our room.
Cons: The bathroom - a bit small, no fan, just kind of OK.
My husband and I came to Boston to attend parent's weekend at our older daughter's college and to watch our younger daughter row in the Head of the Charles regatta. The Westin was a perfect home base for the weekend -- it felt like a romantic weekend getaway, but we still got to see our kids! Love the late check out policy on Sunday, it allowed us to get to the regatta for the day's events, but not have to rush and leave our bags with the concierge in the morning. I do think it is great when a very efficient hotel that caters to business travelers promotes a more laid back atmosphere on the weekends, which Westin does very well.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great hotel with Awesome location

Posted Oct 14, 2014
By far the best thing about this hotel is the location. Everything in Boston was a comfortable walk away.. MIT and Harvard, were only a 5 to10 minute train ride from the stop right across the street. Flour, a great bakery and coffee shop revered by the locals was under a 5 minute walk (great place for breakfast.) The Boston Public Library is right across the street, as well as several churches and a park where a Farmers Market was being held. Boston Common's didn't feel more than 10 to 15 minute walk (starting point of the freedom trail.) Aside from some renovation work that's being done on the entrance, the facilities are in great shape. Conveniently located restaurants, bar, and coffee shop.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the heart of Boston

Posted Oct 12, 2014
We arrived and were welcomed by a friendly staff. The hotel is located right by Copley place plaza and many great restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from tenn

Great location!!!!!

Posted Oct 8, 2014
Cons: Service in the Huntington restaurant very slow. No mirrors n the bedroom! Bath very dark. No exhaust fan. Refrigerator did not work
Location: Everything close!
Easy walk to anything downtown. Especially loved the attached mall!!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, close to many things

Posted Oct 8, 2014
Pros: location to all sightseeing and to the T.
Cons: Offer each guest complimentary water bottle on a daily basis.
Location: You can walk down to the Esplanade near the Charles River in 15 minutes, Boston public library, the T is right down the block that brings you anywhere
Spent most of my time sightseeing from early morning straight through the evening so unfortunately we did not have sufficient time to utilize the hotel facility fully. We always ate outside of the hotel and wish we made time to use the gym. But staff was extra friendly and quick to provide us prompt and courteous service. The check-in associate recommended I join the free Starwood Guest Rewards, which gave us free usage of internet, plus you can earn reward points that add up and can be redeemable for free nights stay Bed was comfortable and the topper and down cover kept us cozy and warm on some chilly nights. Very comfortable hotel with a great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
Nice hotel, great location! Very easy and a lot of shops and restaurants in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a quick trip to the city.

Posted Oct 6, 2014
Had a great stay. Great dinner at the restaurant Bar 10.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel I've ever booked, Room in 32th floor

Posted Oct 6, 2014
Pros: rooms, Lobby
The Hotel was very nice, nice staff and nice rooms.