Ratings based on 1,578 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Aug 2, 2015
Excellent location, staff were all friendly and helpful with a great attitude.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

Nice hotel and great location

Posted Jul 28, 2015
For visiting Boston, this is a great hotel to stay, especially for a family. It's close to everything i.e restaurants, sightseeing, shopping, train stations, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stavanger

Sentralt og fint hotel i Boston

Posted Jul 27, 2015
Pros: Romslig rom (2 voksne og 2 barn)
Cons: Gratis internet på rommet burde være et minimum nå tildags
Location: Shopping og restauranter i nærheten. Også gangavstand til historiske områder i Boston
Et fint hotell i Boston. Sentralt plassert i forhold til shopping og restauranter, samt ikke alt for langt fra mer historiske deler av Boston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything you could ask for at a great location

Posted Jul 26, 2015
Pros: Location, cleanliness, services, room service!
Cons: Nothing
Location: Near Newbury Street and Boston Public Library, Copley Place, etc.
Spent two nights and was very happy with all aspects of the accommodations, as was my significant other.
1 out of 5
by A verified traveler

Rude service from the minute you entered.

Posted Jul 25, 2015
It was a horrible stay. The service was rude. The hotel was understaffed. The room felt like a cheap motel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel Good Location

Posted Jul 24, 2015
The hotel is located in a great location with supermarket and shopping nearby. Walking distance to Newbury.
2 out of 5
by A verified traveler from Chicago

What's that crusty white stuff??

Posted Jul 22, 2015
Pros: The Heavenly Bed is extremely comfortable and I love the White Tea bath products.
Cons: Cleanliness in rooms. Install bathroom fans and better bathroom lighting.
Location: Location was perfect! It was really central to most of the great sights.
In general, I love Westins. The Heavenly Bed is fabulous and the bath products are great. I think our maid needed glasses this time. Food particles on the desk, a big hair in the bathtub (which you could barely see because the lighting is really bad in the bathroom) and then the really nasty white crusty stuff on the comforter. The comforter is white so you don't really notice until you run your hand across it. (Yuck!) Yes, housekeeping switched the bedding but attention to detail would be preferable. Of course, a fan in the bathroom would also be nice. There does not seem to be a fan so shower steam or the fine odor the often lingers after flushing stuck around longer than desired. Everything else was great. Boston is a really nice city!
1 out of 5
by A verified traveler

Posted Jul 21, 2015
they dident't respect our raservation, we arrive whit 3 kids at 1 am in the morning and they diden't have the rooms for us, we had to go to a other hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

wondeful view

Posted Jul 20, 2015
Pros: Mostly the view and the quick check in we had. It was great!
Cons: The room at night was cold and we couldn't figure out how to fix that. The rates seem to be high for the area given that this is in a mall.
Location: Everything around seems to be a landmark but hotel people don't offer help or guidance.
We had a very short stay but the view we had for two days was unbelievable. We enjoyed the stay here very much.
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha, Qatar

Excellent location

Posted Jul 20, 2015
As usual Westin provides comfort and oustanding service..beyond expectations!