Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

W Boston

Posted Aug 11, 2014
Location: Located next to Chinatown.
Great service. Great staff. They are very friendly and helpful. Great location.
1 out of 5
by A verified traveler

Great location but horrible experience.

Posted Aug 5, 2014
After only a 20 minute stay at the yuppiest hotel in boston we noticed the robes were dirty. Staff was unpleasant and refused to help us. We felt extremely out of place. Will never stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeus

Posted Aug 2, 2014
Best hotel ive been stayed, perfect location...............
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the middle of the action

Posted Jul 15, 2014
The W is right in the theatre district and surrounded by some pretty good night spots. Walking distance to the Commons and the Finish Line!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Attention to detail!!

Posted Jul 9, 2014
Pros: The attention to detail was supurb!
Cons: Staff attitude!
Location: Great location for subway, Boston common, good restaurants.
The looks of hotel, rooms, gym is really quite wow! But the staff are the rudest we have come across in our 3 weeks in the US, staying in 5 different cities. It was a huge effort for the receptionist to find a city and subway map. Also don't bother having breakfast in the hotel - pricey and you wait 30 minutes for a basket with bread and muffins!
1 out of 5
by A verified traveler from Austin

Worse "nice" hotel I've ever been to.

Posted Jul 1, 2014
No included wifi, no coffee maker, not a friendly or informative check in, hard to find light switches at night, bedding that won't stay in place, room keys that don't work, honking cars all night. If you want coffee in the morning line up by a Keurig machine and make your own while people are waiting behind you.
4 out of 5
Recommended
for Everyone
by G

Nice hotel, quite, clean. Great security

Posted Jun 16, 2014
Overall very nice hotel. A few issues with the room. The room for the toliet was undersized. Hard to close the door without stubbing your toes. It was the first time I had stayed in a hotel where you sign a quite contract for friday and saturday making sure guest are not distubed by the rowdy. A nice feature.
5 out of 5
Recommended
for Everyone
by Rox from ohio

I would love to return

Posted Jun 16, 2014
Great place to stay! Everyone of the staff friendly and helpful . They always had a smile and very fast service on even the smallest request. I would recommend and love to return. Great place to stay !
3 out of 5
by A verified traveler from H

Excellent staff, too noisy

Posted Jun 8, 2014
Not a hotel for kids. The lobby on Saturday night was really, really crowed and noisy. Ambulances kept me awake. Eggs for breakfast were $20 US
3 out of 5
Recommended
for Families
by Matt from Philadelphia

great weekend

Posted May 20, 2014 on Hotels.com
The front desk folks were great, very friendly. The stylist was somewhat strange, but it was addressed by the assistant manager. The room wasn't made up for over 8 hours and the maid interupted us while we were in the room - ackward situation. Again, the management team responded. We had another issue with the toilet - it wasn't flushing properly. The engineer fixed it but the problem reoccurred again. We didn't report it the second time. The toilet is not right. The front door folks were really friendly too. Overall, I like the W Hotels, but our stay there was not really up to our expectations.